At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the

universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's

still so much exciting work to do. Come join us at the heart of trust!

As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams —

enabling customers to understand and realize the value of Trustpilot’s platform during the sales process.

You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering

technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every

deal is both commercially and technically sound.

This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by

deal conversion rates, technical win rates, and the quality of handover to implementation.

What you'll be doing:

Partner with Account Executives to uncover customer needs, system environments, and integration requirements.
Develop clear, scalable solutions that meet business objectives and align with technical feasibility.
Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.
Support pilot programs to validate functionality, integration, and impact prior to contract signature.
Act as a trusted advisor throughout the sales cycle - answering technical questions and resolving blockers.
Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
Maintain accurate documentation for proposed solutions and integration requirements.
Capture recurring customer feedback and insights to inform product development and roadmap prioritization.

Who you are:

Fluency in both Italian and English
You have experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
Strong understanding of APIs, web integrations, data flows, and common SaaS architecture.
Excellent communication and presentation skills — able to translate technical concepts into business value.
Customer-centric and commercially aware, with strong problem-solving ability.
Comfortable managing multiple sales opportunities and stakeholders simultaneously.
Experience collaborating across Sales, Product, and Customer Success.
Organized, proactive, and motivated by solving customer challenges through technology.

What's in it for you:

Competitive compensation package + bonus
22 days holiday plus 3 extra days after one year of employment
2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
EUR 10 per day work meal voucher (mobile app) to contribute towards the cost of lunch
Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a

24/7 Employee Assistance Plan

Reimbursement of internet charges (up to 30 EUR)

Base Salary: 61,800€ – 72,800€
On-Target Earnings (OTE): 77,250€ – 91,000€ at 100% of target
Variable compensation represents 20% of OTE and comprises a company bonus and OTC (On Target Commission).

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your

experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the

requirements, we'd still really like to hear from you!

#LI-AP1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of

trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help

consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual

Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in

Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we

create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal

symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an

equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans,

doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to

shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different

viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to

race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity,

disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is

appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as

necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the

recruitment process more generally, please let us know by contacting our Talent Acquisition Team

(talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Roll

Senior Solutions Engineer - Italy

Kategori

Kundtjänstpersonal

Plats

Milan, Italien

Publicerad

6 juli

Sista ansökningsdag

17 augusti

Källa

Arbetsgivarens hemsida

Taggar för det här jobbet

Kundtjänstpersonal

Liknande jobb

Strategic Account Manager 3

Behavox•Milan

ABOUT BEHAVOX Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. About the Role Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value. This is a hybrid position based out in our Milan office. What You'll Bring * Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time. * Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors. * Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously. * Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes. * Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction. * Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls. * Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators. * Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence. * Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing. What We Offer * A truly global mission with a passionate community in locations all over the world * Huge impact and learning potential as our aspirations require bold innovation * Highly competitive compensation * Benefits include fully covered health coverage for employee and family * Generous time-off policy and flexible work schedule About Our Process We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible. Please note that: * We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process * Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

Sista ansökan: 16 aug.Publicerad: 16 juli

Kundtjänstpersonal

Senior Sales Engineer - Italy

Datadog•Rome

As a Senior Enterprise Sales Engineer, you’ll serve as a trusted technical advisor and strategic partner to both customers and Sales. You’ll lead complex technical evaluations, align solutions to business outcomes, and help shape deal strategy in high-impact opportunities. This role goes beyond delivering demos - you’ll own the evaluation experience end-to-end, influence key stakeholders, and help drive successful outcomes across enterprise accounts. What You’ll Do: * Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won * Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions and measurable business outcomes * Deliver engaging product demos, technical presentations, and solution workshops that connect platform capabilities to customer outcomes for diverse stakeholder audiences including executives * Full ownership of the technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining competitive success criteria, building a project plan with clear timelines, and holding all participants accountable to the process * Identify, develop, and leverage technical champions across multi-stakeholder environments, building a structured plan for champion cultivation and influence throughout the deal cycle * Contribute to product direction through active participation in structured product and engineering field feedback sessions, bringing field insights and customer patterns to PM and engineering teams * Drive operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems * Identify and proactively resolve technical and organizational blockers by collaborating across Product, Support, and GTM teams before customers are impacted * Contribute to team enablement by mentoring peers, sharing best practices, and creating reusable assets that scale knowledge across the region Who You Are: * 7+ years of experience in Sales Engineering, Solutions Engineering, or a technical customer-facing role within an enterprise environment * Skilled at influencing and adapting communication across technical, business, and executive audiences * Advanced background in public cloud (AWS, Azure, GCP), Kubernetes, APM/tracing, security, developer experience, observability * Strong communication skills, with the ability to explain technical concepts to a range of audiences * A consultative, outcome - oriented approach to problem-solving and customer engagement * Demonstrated ability to manage multiple opportunities and priorities in a fast-paced environment * Experience mentoring peers or contributing to team enablement initiatives * Demonstrated capability of utilizing AI tooling and scaling it * Growth mindset of embracing change and being curious * Willingness to travel as needed to support customer engagements Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Sista ansökan: 17 aug.Publicerad: 7 juli

Enterprise Technical Account Executive - m/f/d - Italy

Langdock•Berlin

HELP US CHANGE THE WAY THE WORLD WORKS BUILD SOMETHING THAT MATTERS. Langdock exists to change the way the world works, bridging the gap between what technology can do and what people actually do with it. We bring all leading AI models into one secure, model-agnostic platform and make them usable across entire organizations. Over 10,000 companies use our platform every day, from fast-growing startups to some of Europe's largest enterprises. Their employees open Langdock to draft strategies, analyze documents, or automate workflows, helping them to work smarter, think more creatively, and reach their full potential. ABOUT THE ROLE You will take Langdock from first conversation to signed contract. Our customers are IT leaders, security teams, and C-Level executives at mid to large companies worldwide. This role is pivotal in driving our expansion across diverse customer segments, from innovative scale-ups and SMBs to established Global Fortune 500 clients. You'll operate as a trusted technology and AI advisor, combining full ownership of the sales cycle with the technical depth to build real credibility with today's technical buyers - the IT leads, architects, and engineers who now sit at the table alongside business executives in every AI decision. The product sells well, but enterprise deals require someone who can navigate architectural complexity, build trust with both business and technical stakeholders, and close. WHAT YOU WILL DO * Full-Cycle Sales Mastery: Own the entire sales lifecycle from lead qualification to closing, running technical discovery, solution scoping, and executive presentations that tie Langdock's platform to measurable business outcomes - with a seamless handover to customer success. * Technical Credibility: Lead early-stage conversations on APIs, integrations, and system architecture directly with IT and engineering stakeholders, translating what Langdock can do at the platform level into business value for economic buyers - without leaning on a Solutions Engineer to carry the technical thread. * Customer Success Advocacy: Build a deep understanding of customers' business models, decision-making processes, and technology landscapes, and continuously analyze customer needs to enhance their success with our solutions. * Strategic Revenue Development: Collaborate with partnerships, marketing, and customer success to design effective go-to-market strategies, test new markets and customer segments, and explore new revenue sources for future growth. * Market Insight: Deep understanding of our Ideal Customer Profiles (ICPs) and the ability to align solutions with their needs - and provide customer feedback to Product and Leadership to influence the roadmap. YOU MIGHT BE A FIT IF… * You are proficient in AI technologies, with a preference for those who have previously sold AI solutions. In the best case, you have worked as a Sales Engineer or in similar positions. * You have experience selling technical solutions to medium and large companies, with the ability to translate complex platform concepts into business value for non-technical executives. You're comfortable managing complex, multi-stakeholder deal cycles by developing and executing account strategies that carry significant quota. * You know how to build deep, strategic relationships with senior stakeholders, including C-suite executives, while staying credible with the technical evaluators in the room. * You're curious and customer-centric, with a talent for understanding customers' challenges and coordinating solution design tailored to their needs. * You're comfortable operating in a high-growth environment. * You are a kind person who cares about the people around you. THE ENVIRONMENT We work from our office in Berlin, Greifswalder Strasse 212. Everyone works together in person because the hardest problems get solved faster at a whiteboard than in a Slack thread. Conversations happen faster, problems get solved quicker, and we actually know each other. Days start at 8:30. Lunch & dinner are together. We run, go to the gym, and take care of ourselves. Health is not separate from work here, it is part of how we work well. The vibe is calm but intense. No one is yelling or panicking. But everyone is working hard on things that matter. COMPENSATION Salaries are transparent and tied to levels, not negotiation. All roles include equity. We will figure out the right level together based on your experience and scope. Levels are about the work you own, not your title or years of experience. We narrow down the expected salary range early in the process. NEXT STEPS We move fast. Most processes complete within two weeks. If this sounds like your kind of work, we would like to meet you.

Sista ansökan: 23 aug.Publicerad: 23 juli

AIGoRust