General Manager, Miami

Pay Range: $85,000 to $95,000   Employment eligibility is verified through E-Verify   Job Summary  As the General Manager at RWB Thrift, you will ensure the financial success and operational excellence of the store. You will take ownership and accountability for top-line sales, profitability, efficiency in meeting production quotas, and delivering key metrics in customer service. Working in alignment with company objectives, policies, and regulatory guidelines, you will execute strategic initiatives to drive business results.  The General Manager achieves results through the management team and by working hands-on with the broader store team. You will role-model expected behaviors and continually observe, assess, train, coach, and counsel performance to ensure alignment with organizational goals. Additionally, you will oversee the execution of company processes and procedures, merchandise productivity, and maintain a high standard in customer shopping experience.  You will also play a key role in training and developing the Production Manager and Retail Manager, ensuring they have the skills and resources to effectively manage their respective areas and contribute to overall store success.  What We Offer * Competitive total compensation pay structure with quarterly bonus potential.  * Paid time off and holidays *  Employer-paid medical, dental, and vision insurance at no cost to the employee and their dependents  * Growth and development opportunities  Key Responsibilities  * Financial Performance & Business Acumen: Take ownership of the store's Profit and Loss (P&L) statement, ensuring financial results meet or exceed budget targets. Drive top-line sales and profitability through strategic initiatives and effective management.  * Operational Excellence: Ensure efficient operations by meeting production quotas and maintaining high standards of customer service. Prioritize the production process in the backroom, recognizing it as the driver of sales. Ensure products are processed and put on the sales floor promptly. Maintain a clean, organized, and efficient backroom where employees follow guidance to maximize productivity.  * Leadership & People Development: Develop and train the Production Manager and Retail Manager through effective delegation and active involvement in their development. Foster a culture of continuous improvement and high performance among the management team. Encourage flexible deployment of staff in the backroom to meet production needs and drive sales.  * Flexible Workforce Management: Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods.  * Performance Management: Maintain a fair and equitable performance process, consistently evaluating and documenting employee performance to build bench strength and a talent pipeline for future openings.  * Compliance: Ensure adherence to company policies, state and federal laws, including wage and hour compliance, human rights, and equal employment opportunities.  * Customer Experience: Uphold a high standard of customer service by maintaining an organized, clean, and welcoming store environment.  People Operations  * Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.  * Facilitate the onboarding process for new hires to ensure a seamless transition into their roles. Act as a key liaison between management and new team members, providing support and guidance throughout onboarding.  * Develop a culture of continuous training and development to build bench strength and a talent pipeline for future openings within the store and the company.  * Assist with dynamic employee scheduling and timekeeping monitoring to meet business needs.  * Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.  * Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.  Office Administration  * Support the store’s operations with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.  * Perform office tasks such as data entry, supply ordering, sending in requisitions, submitting IT and Facilities support tickets, and attending corporate training calls.  * Oversee the store's financial performance, merchandise productivity, customer shopping experience, leadership and people development, and loss prevention and safety.  Language Requirements  Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.  Qualifications  * Proficiency in both English and Spanish is preferred.   * Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.  * High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).  * Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.  * High school diploma or GED preferred  * Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required  Physical Requirements  * Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.  * Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.  * Endurance: Able to stand for extended periods of time.  * Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.  * Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.  * Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.  * Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.  * Footwear: Required to wear closed-toe shoes for safety purposes.  * Repetitive Tasks: The job involves regular repetitive motions.  Work Environment  * Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.  * Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.  * Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.  * Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.  * Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.  We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

The role… At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional. Main Duties * Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders * Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options * Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported. * Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests * Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable * Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to * Clean and stock server alley and expo area * Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests Required Skills/Qualifications * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously * Tips certified and POS knowledge Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry, or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.