Operations Associate, GTM Implementation Specialist

Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. About the role: The Account Manager (Internal) is accountable for establishing and maintaining relationships within an assigned portfolio of Merchants. You will accelerate Shift’s growth objectives through proactive engagement and stakeholder management, building strong and lasting relationships in the process. You will do this with a solution-oriented focus and methodical process whilst operating with a sense of urgency. Duties & Responsibilities: * Manage a designated portfolio of merchant accounts, building strong relationships and supporting their successful engagement with Shift. * Support the National Sales & GTM with onboarding activities to ensure seamless and positive onboarding experience for new merchants including participation or facilitation of implementation meetings * · Drive adoption of Shift products and introduce cross sell opportunities within your Merchant portfolio. * Maintain highly productive, professional relationships with key personnel and decision makers within your Merchant portfolio. * Coordinate with cross-functional teams within Shift to ensure Merchants enjoy a seamless relationship with Shift. * Continuously educate Merchants and their teams on key and new product features, processes and best practices through phone, email, virtual & occasional face to face meetings and other communication channels. * Proactively engage with Merchants to provide support, build capability and drive product adoption, demonstrating confidence in managing conversations and relationships. * Proactively deliver reporting and insights, leading joint planning processes that develop mutual performance objectives, financial targets, and critical milestones associated with a productive Merchant relationship. * Proactively assess, clarify, and validate Merchant needs on an ongoing basis. * Maintain an exceptional understanding of Shift’s broader objectives, the positioning of Shift’s products and each Merchant including their key priorities. * Keep up to date with competitor information and market trends; identify business opportunities for Shift. * Be comfortable with and achieve all assigned targets including but not limited to the Customer acquisition, activity, transaction volume and revenue targets. * Actively seek new Merchant referrals from your network and Merchant portfolio and pass on to the Merchant acquisition teams. * Contribute ideas and initiatives on how Shift can continue to build and grow our Merchant network. Skills & Experience required: * 2+ years’ experience in sales, relationship management or business development, selling solution-oriented products * Proven ability to build lasting relationships with a focus on delivering solutions * A high achiever, has regularly achieved assigned targets * Proven self-starter who has operated independently and remotely * Exceptional rapport and relationship building skills * Fluent communication in person, via web meeting, on the phone and in email * Strong listening and negotiation prowess * Entrepreneurial in approach * Strong sales acumen * Stakeholder management * Understanding of commercial lending * Proficient in Microsoft Office Suite, Salesforce, Tableau #LI-SA1 Key benefits: * Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business. * Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy. * Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy. * Family support – industry leading 26 weeks paid parental leave. * Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work. * Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities. #LI-Hybrid

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. LEAD. STRATEGIZE. TRANSFORM. JOIN US AS A PROFESSIONAL SERVICES PRACTICE MANAGER! Are you ready to own your impact at the forefront of the data revolution? As a Services Practice Manager, you’ll be a key driver in transforming businesses through cutting-edge cloud data solutions. You’ll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements—all while working with the best minds in the industry! This role is completely remote and can be based anywhere in the Eastern Timezone. WHY THIS ROLE? * Be a Market Leader: Own and execute a strategic vision for Professional Services. * Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations. * Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth. * Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions. * Crush Your Goals: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences. WHAT YOU’LL DO: * Spearhead services sales execution and project delivery success for key accounts. Engage C-level executives to create and execute services roadmaps that drive real business outcomes. * Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting. * Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions. * Lead high-performing teams while ensuring top-tier customer satisfaction. AS A SERVICES PRACTICE MANAGER, YOU WILL: * Report to an Consulting Practice Director on the Americas Professional Services teams * Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives * Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts. Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries. * Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team * Be the Professional Services point of contact for your accounts, through the following: * Help create and execute on the overall vision for services - both sales and delivery * Own the services delivery roadmap (proposals, closing services opportunities and delivery) * Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients * Develop scope and associated SOWs for customer services engagements * Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success * Understand and help optimize business operations processes for services sales * Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team) * Provide bookings forecast and demonstrate strong command of your book of business * Align services engagements to key customers business outcomes * Drive alignment with executive sponsors and/or customer stakeholders * Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery * Serve as the initial point of escalation for customer and project team * Own project outcomes and manage project financials (revenue forecasting and expense management) * Maintain a high level of customer satisfaction as reflected in customer survey scores * Collaborate with Education Services team for training delivery * Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc) * Deep collaboration with AE/SEs on the account for account strategy * Own and contribute to internal process improvements across your team and the broader Professional Services organization * Develop expertise within their aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders to understand transformational specific use cases and through external research on the current business and technology landscape for your customer base. OUR IDEAL SERVICES PRACTICE MANAGER WILL HAVE: * 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting * Direct experience, ideally within the respective market (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field * Strong understanding of business solutions of our target clients, leveraging data as an enabler. Examples include Customer Data Platforms, cross-industry Data sharing, AI, personalization, etc. * Proven track record of meeting booking, utilization, and consumption (or similar) targets * Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery. * Strong organizational skills, ability to work independently and manage multiple projects simultaneously * Differentiator: Big 5 or boutique strategy consulting experience, ideally with experience achieving or exceeding sales targets. * Differentiator: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent) * Differentiator: Experience in designing, leading, influencing and selling functional solution sets (e.g. Digital Marketing, Supply Chain optimization, Manufacturing Re-engineering) or cross-functional Digital Transformations. WHY JOIN OUR PROFESSIONAL SERVICES TEAM: * Unique opportunity to work on a truly disruptive software product * Get unique, hands-on experience with bleeding edge data warehouse technology * Develop, lead and execute an market-changing initiative * Learn from the best! Join a dedicated, experienced team of professionals Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com