Technical Account Manager

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As a member of the Partner Solutions Architecture (PSA) team, you will be responsible for providing technical guidance to Stripe's partners. Our goal is to drive growth through co-solutioning, education, and enablement with our partner ecosystem. You'll serve as a critical technical liaison to Stripe's Partner Development Managers, creating comprehensive technical business plans that identify, incubate, and bring to market service and solution offerings built on or with Stripe. A Partner Solutions Architect at Stripe is intellectually curious, entrepreneurial, and energized by building deep technical trust with partners. WHAT YOU'LL DO Partner Solutions Architects build highly consultative, trusted relationships with executives and technical decision-makers to provide business and technical thought leadership. You'll become a trusted advisor for solving mission-critical business challenges, architecting solutions that help partners drive new monetization opportunities and growth. RESPONSIBILITIES * Work with key partners to build out their Stripe capabilities and solutions to drive scalable growth * Develop and execute technical enablement plans tailored to partner maturity and product focus * Lead technical discussions and solution deep-dives with partners on the value Stripe can provide to their clients * Engage with CTOs and engineering leaders at key partners to share Stripe's technology roadmap, showcase the latest innovations, and define a solution strategy that expands partnership revenue * Synthesize and communicate partnership wins and progress internally, including through QBRs and executive updates * Provide oversight, guidance, and assistance during the partner sales process to ensure mutual success in joint opportunities * Educate Stripe's sales team on key partner solutions and capabilities * Serve as an advocate for strategic partners within Stripe's sales regions and identify areas for sales collaboration * Collaborate on technical content—sample code, demos, and reference architectures—to help partners implement specific use cases and best practices * Provide partner-focused product feedback to Stripe's product and engineering teams WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4+ years of experience in a customer-facing technical role—such as Solutions Architect, Solutions Engineer, or Technical Account Manager—at a global software company * Experience building joint go-to-market solutions and co-selling with go-to-market partners * Executive engagement skills and presence, with a demonstrated ability to build credibility with technical and business decision-makers at all levels * Strong group-facilitation skills and proven ability to lead strategic technical conversations with senior stakeholders * Thorough understanding of the software development lifecycle and API architecture * Outstanding written and verbal communication skills and ability to explain complex concepts to both technical and non-technical audiences * Ability to ramp quickly on Stripe products including Payments, Billing, Connect, and more * Familiarity with how enterprise technology ecosystems fit together—including ERP, CRM, Billing, Tax, and legacy systems—and how they interact with API-first platforms * Strong organizational and time-management skills with the ability to manage multiple strategic partnerships simultaneously * Strategic and creative thinker who proactively identifies challenges and maintains a positive, solutions-oriented approach

WHO WE ARE About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs of external users and internal Stripe teams. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU’LL DO As an analyst on the Payments Health Operations team, you will be charged with monitoring and maintaining payments performance for Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates; providing in-depth analysis of performance degradations; answering queries from our product support and technical account management teams; and engaging with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates while minimizing their costs and fraud. You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds-flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. RESPONSIBILITIES * Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks. * Analyze cost checkers to ensure our cost models' accuracy. * Respond to performance inquiries from technical account managers, product support teams, and other internal Stripe teams. * Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions. * Provide fast, accurate responses to complex support inquiries from partners. * Partner with internal and external teams to validate the accuracy of Stripe’s financial data. * Introduce data and process efficiencies to meet the scale and speed of Stripe. * Identify and automate inefficient operational processes to reduce manual workloads. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements * Have at least 1 year of experience in a technical role, with experience writing SQL queries to query relational databases. * Have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges. * Have strong analytical skills to investigate, prioritize, and identify the root cause of issues. * Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders. * Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines. * Have experience identifying and triaging technical issues. * Possess a demonstrated track record of process improvement and proactive problem-solving. * Have excellent written and verbal communication skills in both English and Spanish. Preferred qualifications * Payments expertise (working with financial partners, optimizing processing errors, managing payment costs). * Experience operating in a high-growth technology company. * Python or Scala knowledge.