Operations Associate - Managed Support (CDMX)

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high-value, high-impact administrative support to leadership. The global ABP Team is a recognized and valued team that is integral to how Stripe operates. A crucial part of the global ABP Team is our Administrative Coordinator team—a centralized group of highly motivated and skilled individuals who offer core administrative support to Stripe leaders. WHAT YOU’LL DO As the Administrative Coordinator program and team grow, you'll find ways to successfully build processes and systems for scale, manage hiring practices that maintain the Stripe talent bar, and manage individual contributors across multiple regions. Additionally, you'll build relationships with key stakeholders and leaders across the organization that enable and support the work of the Administrative Coordinators and the larger global ABP Team. You'll report to and partner closely with the ABP Program Manager and support operational efforts, programming, and processes for the global ABP Program, including operating cadence, rhythm of business, and documentation. RESPONSIBILITIES * Manage and lead a team of Administrative Coordinators * Maintain an understanding of team workload and bandwidth * Develop and maintain adherence to the scope of the program and ensure individuals are set up for success * Maintain an understanding of team and individual performance and quality of support * Develop and maintain program documentation and guidelines * Provide regular and frequent feedback and coaching to individual team members * Address program escalations, feedback, and concerns * Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority * Manage the headcount and capacity planning process in partnership with the ABP Program Manager * Manage the onboarding and training (and associated logistics) for new Administrative Coordinators * Serve as an expert on Stripe- and ABP-related policies and guidelines (e.g., travel and expenses) and enforce with the team—provide guidance and expectations around administrative best practices, tools, and processes * Identify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact and drive org-wide strategic improvements * Drive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc. * Draft and distribute comms across the ABP Team and to key stakeholders * Ideate and implement process improvements for the global ABP Program * Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working * Contribute to strategic planning and roadmapping for the global ABP Program * Support existing tools, processes, templates, playbooks, and knowledge management efforts * Exhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organization WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Experience managing stakeholders and influencing critical client relationships * Experience in headcount planning and hiring practices * Experience in project and program management * Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role PREFERRED QUALIFICATIONS * Experience managing or leading individuals or a small team * Experience in managing global programs * Experience mentoring, growing, and developing individual contributors * Experience managing bandwidth and balancing workloads of multiple individuals

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU'LL DO RESPONSIBILITIES * Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes * Troubleshoot and solve complex problems * Analyze our processes and instigate changes to help scale our operations and improve user experience * Work closely with other Stripe teams across the globe * Gain unique insights into how thousands of businesses on Stripe scale and operate * Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization * Be a part of building a brand-new team and operational culture for Stripe WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You are a recent graduate with less than 12 months of full-time working experience or a 2025 or 2026 graduate with full-time availability. * You have excellent English communication skills, both written and verbal. * You have a user-first mindset and are energized by the challenge of solving difficult problems. * You excel in analytical thinking and problem solving. * You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. * You have a process-oriented mindset and ability to get things done. * You enjoy working in an in-office environment with strong cross-team collaboration and support. * You are able to prioritize and enjoy working in a quick-moving environment. * You are humble and have a proven track record for working well across teams and with external partners.