Financial Crimes Operations Manager, Bridge

WHO WE ARE ABOUT STRIPE At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT BRIDGE OPERATIONS AND THE TEAM As Stripe's user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges. The Bridge Operations strategy provides operational leverage and expands Stripe's portfolio of operational capabilities to support the scaled needs in this rapidly evolving space. This role will be part of the KYC and KYB Team within the Risk Ops organization in Bridge Operations that is accountable for performing KYC and KYB reviews during onboarding and periodic review. WHAT YOU'LL DO We're looking for someone who is passionate about fighting risks and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for spearheading the organization's KYC and KYB compliance efforts within the Mexican market. The right candidate for this role will have experience in KYC and KYB compliance, preferably within the fintech or e-commerce space. RESPONSIBILITIES • Conduct thorough Know Your Customer (KYC) reviews during the onboarding of new users, ensuring the authenticity and accuracy of all customer documentation in compliance with Mexico's regulatory requirements. • Demonstrate a deep understanding of KYC, KYB, and anti-money laundering (AML) regulations specific to the Mexico financial services industry, and apply this knowledge to your daily analyses. • Exercise sound judgment to evaluate complex customer information, make informed decisions on the legitimacy of documentation provided, and determine the appropriate risk profile for each customer. • Handle high-complexity KYC and KYB-related assignments and tasks with a sense of urgency, while promptly resolving incoming requests from internal teams, financial partners, and other external parties. • Adhere closely to process documentation and draft clear, concise investigative summaries and analyses, including the preparation of regulatory reports for submission to the relevant authorities. • Actively participate in building a new team and operational culture focused on robust KYC and compliance practices within the organization. • Leverage your expertise in KYC, KYB, and AML to identify and escalate any suspicious customer activity or high-risk profiles to the compliance team for further investigation and action. • Collaborate cross-functionally with teams such as compliance and fraud to share information and insights that contribute to the overall risk management and mitigation efforts within the Mexican market. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • Bilingual in English: Excellent conversational, written, and reading skills. • Professional experience: 2+ years of experience in risk or any type of customer-facing roles within a fast-paced environment. • Resilience and adaptability: Proven ability to thrive in evolving environments, remain composed under pressure, and confidently navigate ambiguity. • Structured mindset: A logical, disciplined approach to problem-solving with a relentless focus on accuracy and attention to detail. • Proactive problem-solver: A self-starter capable of working independently to analyze complex data and make sound, defensible investigative decisions. • Process improvement: The ability to identify operational gaps and proactively implement solutions to enhance workflow efficiency. • Effective communication: Strong written, verbal, and interpersonal skills to clearly articulate findings and recommendations to internal teams and financial partners. • In-office presence: Full availability to work 100% on-site at our office in Reforma, CDMX. PREFERRED QUALIFICATIONS • Startup and tech background: Experience navigating the unique pace and scale of a technology-driven company. • Industry expertise: Deep knowledge of the payments landscape and the fintech industry. • Specialized domain knowledge: A technical background in KYC, KYB, Risk, or Financial Crimes (FC). • Operational agility: Prior experience working within a queue.

At Elliptic, we believe cryptocurrency will play a huge role in the future of value transfer, and we care deeply about helping to build this future. In order for cryptocurrency to flourish, it’s important to prevent criminal abuse of the technology. Elliptic is the global leader in detecting, preventing, and pursuing criminal activity in cryptocurrencies. Our clients include the world’s leading cryptocurrency exchanges, financial institutions and government agencies.   Our unique platform gives us an unparalleled understanding of cryptocurrency capital flows, using a combination of network science and machine learning to aggregate and interpret vast quantities of transaction data. We provide anti-money laundering (AML) compliance software and investigative services to the leading participants in the cryptocurrency ecosystem. Customers rely on us to analyse more than $150bn of their transactions every month, and include cryptocurrency businesses, major financial institutions, and federal government agencies.   The company has a presence in London, UK, New York City, Singapore and Tokyo. We are backed by SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group.   Are you passionate, enthusiastic, and looking for an opportunity to grow your career in sales? Are you looking for your next challenge in an emerging and exciting market? If yes then we want to hear from you! ABOUT THE ROLE As Director of Government Relations at Elliptic, you will own our senior relationships across the U.S. law enforcement, intelligence, defense and regulatory communities — acting as a trusted advisor to agency decision-makers and as the bridge that carries your public-sector network into Elliptic's private-sector business, and Elliptic's capabilities back into government. This is a network-first role. You will have spent your career inside the federal financial-crimes mission — at an agency like the FBI, DOJ, Treasury, or within the intelligence community — and built the kind of trusted senior relationships that can't be cold-called into existence. At Elliptic, you'll put that network to work in both directions: opening doors for our government and enterprise businesses, lending operational credibility to commercial engagements, and representing the voice of the agency practitioner inside the company. You'll work in close partnership with our Director of Strategic Engagement, who leads mission delivery and solution engagement for government customers — where that role goes deep on operational deployment, yours goes wide on relationships, advocacy, and institutional positioning. Together you form the government-facing spine of Elliptic's U.S. presence. THE IMPACT YOU WILL HAVE * Drive senior-level engagement strategies with key law enforcement, intelligence, defense and regulatory agencies. * Build relationships across both government and commercial clients and prospects, leveraging your financial-crimes expertise to provide subject-matter authority and credibility across Elliptic's client base. * Serve as a bridge between Elliptic's public- and private-sector clients — helping enterprise customers understand the government mission, and helping agencies understand what industry can deliver. * Support Elliptic's commercial enterprise business as a trusted domain advisor alongside our sales and GPRG teams. * Represent Elliptic in public policy dialogues, industry working groups, and engagements with agency leadership. * Act as a spokesperson and ambassador at industry forums, think tanks, and executive summits — reinforcing Elliptic's position as a thought leader in digital-asset intelligence. * Inform product strategy and go-to-market planning by bringing insights from agency leaders, operational users and market trends to internal cross-functional teams. KEY RESPONSIBILITIES * Open and facilitate strategic engagement with key law enforcement, intelligence, defense and regulatory agencies and with financial-crimes experts across the private sector. * Serve as a senior advisor to agency leaders leveraging digital assets for operational missions and utilizing data to accomplish key initiatives. * Develop and maintain trusted relationships with senior agency leadership, industry experts, and legislative stakeholders. * Contribute to institutional positioning strategies that reinforce Elliptic's credibility with government partners. * Support product development strategy and roadmap execution, serving as an internal advocate for critical agency needs. * Partner with the Director of Strategic Engagement on account strategy for Tier 1 government relationships, ensuring relationship-building and mission delivery reinforce each other. WHAT YOU BRING * 10+ years of experience within the federal law enforcement, intelligence, defense or regulatory communities, with substantial time leading or supporting financial-crimes or financial-intelligence operations — digital-assets exposure strongly preferred. * A deep, active network of trusted senior relationships across the federal financial-crimes community (e.g., DOJ, FBI, Treasury/FinCEN, IC), and a track record of putting that network to work across the public/private divide. * Deep understanding of the operational mission needs of law enforcement, intelligence, defense and regulatory agencies, and of financial crime with a particular focus on digital assets. * Demonstrated public-affairs and communications acumen; comfortable representing organisations in press-sensitive, agency-facing, legislative and crisis-management contexts. * Strong understanding of digital assets, blockchain-intelligence data and operational use cases. * Executive presence and cross-sector credibility — equally at home advising an agency executive, supporting a commercial pursuit, and speaking on a conference stage. * Comfort operating commercially: this role supports revenue outcomes in both the government and enterprise businesses, and you should relish that rather than tolerate it. How we work: * Hybrid working: The option to work from almost anywhere for up to 90 days per year. * Remote Work Budget: $650 budget to set up your home office space. Learning & Development: * L&D Budget: $1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development. Vacation / Leave: * Holidays: 25 days of annual leave + US Public Holidays. * Birthday Leave: An extra day off for your birthday. * Enhanced Parental Leave: We provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave. Benefits: * Healthcare: Comprehensive medical, dental, and vision coverage through a range of providers (including Tufts, Kaiser, Aetna, UHC, and Blue Shield of CA) with generous premium contributions for you and your dependents. * 401k: Company match included. * Mental Health: Full access to Spill mental health support.   We know Diversity and Inclusion is much deeper than just hiring, but it’s important for us to mention it here. We welcome and embrace individuals of all backgrounds and identities at Elliptic, and this is an ongoing priority for us. We know incredible people don’t all think in the same way. We want to be challenged every day. We believe our diverse team of individuals underpins this by bringing creative thinking and innovation to Elliptic every day. We are committed to creating a diverse, inclusive and equitable workplace, so we welcome applications from everyone, even if you may not think you fit all of the requirements of our roles. We foster an environment of psychological safety, where everyone feels comfortable to bring their whole self to work.   No recruitment agencies please!