With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc.

(NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers

restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover

and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that

includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

As an Associate Account Manager, Central Queue you are the architect of growth for our newest partners, bridging the gap between

initial onboarding and long-term success. You will deliver data-driven insights and strategic consulting at scale to empower

partners with the tools they need to maximize their impact from day one. In this high-impact role, you will manage a high-volume

portfolio to ensure partners meet their goals and realize immediate value within the restaurant ecosystem.

Responsibilities

Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.

Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive

recovery strategies.

Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business

impact.

Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable

educational resources.

Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team

efficiency.

Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive

retention.

Minimum Qualifications

Bachelor's degree or equivalent practical experience.

2+ years of experience in account management, customer success, or sales operations.

Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously.

Experience using data analysis to inform business decisions and influence partner strategy.

Preferred Qualifications

Ability to synthesize complex data into actionable recommendations for non-technical stakeholders.

Experience influencing senior decision-makers through data-backed storytelling and consultative communication.

Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows.

Exceptional written and verbal communication skills tailored for a professional, remote-first environment.

Demonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments.

Benefits and Perks

Work from (almost) anywhere for up to 20 days per year

Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

Paid parental leave

Generous paid vacation + time off for your birthday

Paid volunteer time

Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings

Travel Discounts

Employee Resource Groups

Christmas Bonus - 30 days

20 days of paid time off a year

25% vacation premium

Private health, dental, and life insurance

Monthly social events and happy hours

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why

OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office

—giving employees the best of both worlds: in-person collaboration and flexibility.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit

from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your

responsibilities may align with conventional business hours, there will be instances where you are expected to manage

communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with

international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and

consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring

different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture

where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out

to your recruiter to request any accommodations.

#LI-LR1

#LI-Hybrid

Roll

Associate Account Manager - Central Queue

Kategori

Central Queue

Plats

Mexico City

Publicerad

7 juli

Sista ansökningsdag

16 augusti

Källa

Arbetsgivarens hemsida

Taggar för det här jobbet

Central Queue

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