TeamCity Customer Success Engineer (Post-sales) - US

You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges. ABOUT JETBRAINS We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. WHAT YOU’LL DO TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably. As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices. We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly. In this role, you will bridge the gap between our users and our internal product teams. You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity. You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team. Day to day, you will: * Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments. * Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts. * Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations. * Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals. * Connect with product teams to present new product ideas and evaluate their fit with your portfolio. * Handle customer escalations, balancing expectations between the internal product team and the customer. * Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences. * Partner with Sales to facilitate account expansions by developing short-term and long-term account plans. WHAT YOU’LL BRING * An empathetic, consultant-minded approach to solving technical and business problems for engineering teams. * Clear ownership of outcomes, with the ability to work independently across countries and time zones. * A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders. * The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities. * Curiosity about how different teams build software and a drive to constantly improve existing systems. * Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds. WHAT YOU’LL NEED * Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role. * Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments. * Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation. * A practical understanding or hands-on exposure to AI/LLM applications within software development workflows. * Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions. Professional knowledge of German language is highly beneficial.  * The ability to travel internationally as required by the role. WHAT SUCCESS LOOKS LIKE Success in this role means earning your customers' trust through sound architectural guidance and reliable support. You will know you are succeeding when your accounts show high health scores, smooth renewal rates, and clear optimization of their TeamCity setups. Ultimately, your impact will come from turning complex technical challenges into predictable workflows, ensuring our product team receives actionable feedback, and leaving our customers' development pipelines in a better state than you found them. WHY JOIN JETBRAINS? * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work schedule. Enjoy the freedom to work from home or from the office. * Extra time off. More days to relax, recharge, and do the things you love. * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. Assistance to help make your move as smooth and stress-free as possible. * Free meals and snacks. Lunch and refreshments provided to keep you fueled. * Health and wellness. On-site gyms or sports club stipends. * Internal events. Company-wide celebrations and team gatherings. *Some benefits may vary depending on location. We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. If this sounds like you, we’d love to hear from you. #LI-HYBRID #LI-HYBRID #LI-YY1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. 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At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands. THE WOW Our Product Development organisation spans across 5 locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you! We are operating in a very competitive market therefore we MUST use latest technologies. Our aim is to create the best performance, functionality, and user experience in the iGaming industry! You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 40+ online brands! Our brands are used by hundreds of thousands of users and growing.   WHAT'S IN IT FOR YOU? Player Account Management (PAM) Area covers everything related to the management of the player accounts, such as: * Account creation, verification, updates, and closure * Account authentication, controls, and security * User session management * Responsible Gaming    A TASTER OF WHAT YOU WILL BE INVOLVED WITH:  * Incident & Problem Management: Investigate system incidents, drive Root Cause Analysis (RCAs), and execute long-term remedial fixes. Proactively reduce the number of incidents caused by system changes. * Observability & Metrics: Define and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and success metrics for new initiatives. Build and maintain comprehensive dashboards to achieve observability excellence. * Performance & Capacity: Identify and help resolve performance bottlenecks. Optimize infrastructure and code to maintain fast service, and conduct capacity planning to forecast future hardware or cloud resource requirements. * Availability & Change Management: Guarantee the Platform components remain highly reachable and functional for users. Oversee deployments to ensure new code does not disrupt the existing system.   WHAT WE ARE LOOKING FOR * Observability & Monitoring: Deep experience building dashboards and tracking SLAs/SLOs using tools like Prometheus, Grafana, Coralogix, Splunk, or Loki. * Programming & Automation: Proficiency in scripting and coding to automate manual tasks (eliminate "toil") and build reliability tools. Strong skills in .NET, Python, Powershell or Bash are highly preferred. * Infrastructure as Code (IaC) & Cloud: Experience provisioning and managing infrastructure using Terraform or Ansible, along with a solid understanding of cloud platforms (AWS, GCP, or Azure). * Containerization & Orchestration: Hands-on experience scaling and managing distributed systems using Kubernetes (K8s) and Docker. * CI/CD & Change Management: Familiarity with deployment pipelines (GitLab CI, GitHub Actions, Team City, Octopus) to ensure safe, automated rollouts that don't cause incidents. * Core Competencies: Strong analytical skills for Root Cause Analysis (RCA), a calm approach to incident response, and the ability to lead blameless post-mortems. * AWS Cloud infrastructure, CDNs, and other various systems running in multiple data centres and environments * Cloud Application Load Balancer, preferably with experience on AWS ALB * Cloud DNS support such as AWS Route 53, GCP Cloud DNS, or Azure DNS * Experience with Microsoft SQL databases, PostgreSQL, and Couchbase is considered an asset.    WHAT WE OFFER * Fitness-wellness allowance  🧗‍♂️ * Company mobile phone for private use with 100 GB  📱 * Annual HUF devaluation compensation  💡 * Hybrid model: 3 days in the office 🏢  & 2 days from home  🏠 * Private Health Insurance  🩺 * Career development  📈 * Technical and soft-skill training opportunities 🎓 * Breakfast, fruits & lunch 🍎 * Team building events  🥳   CHALLENGE ACCEPTED? If you are interested to learn more, please apply with your CV in English. By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy