
Betsson · Malta
Betsson Group is now hiring a Technical Compliance Manager for the Italian market. Join a fast-paced international iGaming business where you’ll help drive tech...
Betsson Group is now hiring a Technical Compliance Manager for the Italian market. Join a fast-paced international iGaming
business where you’ll help drive technical and regulatory compliance across innovative platforms, working closely with senior
stakeholders in Malta and beyond.
Reporting to the Head of Legal & Compliance (Italy), this role plays a critical part in ensuring that our platforms, systems, and
processes adhere to all relevant regulatory and technical compliance standards, while supporting the company’s commercial
objectives. The ideal candidate will possess a deep understanding of regulatory frameworks, risk management, and cross-functional
collaboration. The Technical Compliance Manager (Italy) will work closely with the Managing Director for the Italian Market, the
Technical Director (Italy), and other key internal stakeholders to ensure seamless integration of compliance requirements into
business operations.
platforms certifications and other types of required tech certifications, technical migrations and integrations, protocol
messages, server connectivity matters, and ongoing obligations.
implementation of technical solutions/products.
them into actionable internal processes and controls. Ensure smooth and timely implementation of all relevant technical
requirements in close coordination with internal stakeholders.
Identify and escalate any technical compliance gaps, recommend compliant technical solutions, and lead their implementation.
stakeholders responsible for managing ISO certification processes and standards.
delivery, ensuring consistency, alignment, and effective knowledge sharing across functions.
Director (Italy) to align on strategic initiatives, regulatory priorities, and operational execution.
while maintaining proactive and regular engagement with the Head of Legal & Compliance (Italy), the General Counsel, and senior
management to ensure ongoing alignment with evolving business objectives and strategic priorities. Promptly escalate critical
risks to ensure executive visibility and informed decision-making.
timely and accurate responses to all inquiries. Engage with ADM and/or Sogei as necessary on technical compliance matters,
including the preparation and submission of required reports.
and standards (GDPR, AML etc.).
database administrators etc.).
the organisation.
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more
than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational
headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you
thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at
Betsson.
By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy
Betsson Group is now hiring a Technical Compliance Officer for the Italian market. Join a fast-paced international iGaming business where you’ll help drive technical and regulatory compliance across innovative platforms, working closely with senior stakeholders in Malta and beyond. THE WOW Reporting to the Head of Legal & Compliance (Italy), this role plays a critical part in ensuring that our platforms, systems, and processes adhere to all relevant regulatory and technical compliance standards, while supporting the company’s commercial objectives. The ideal candidate will possess a deep understanding of regulatory frameworks, risk management, and cross-functional collaboration. The Technical Compliance Officer (Italy) will work closely with the Managing Director for the Italian Market, the Technical Director (Italy), and other key internal stakeholders to ensure seamless integration of compliance requirements into business operations. A TASTER OF WHAT YOU WILL BE INVOLVED WITH: * Ensure technical compliance with regulatory frameworks in Italy, supporting license applications and/or renewals, audits, platforms certifications and other types of required tech certifications, technical migrations and integrations, protocol messages, server connectivity matters, and ongoing obligations. * Carry out technical compliance gap assessments/analyses when required in order to correctly advise the relevant teams on the implementation of technical solutions/products. * Interpret and operationalize technical requirements from Agenzia delle Dogane e dei Monopoli (“ADM”) and Sogei, translating them into actionable internal processes and controls. Ensure smooth and timely implementation of all relevant technical requirements in close coordination with internal stakeholders. * Monitor and evaluate technical compliance risks, develop and propose mitigation strategies, and report on key risk indicators. Identify and escalate any technical compliance gaps, recommend compliant technical solutions, and lead their implementation. * Oversee ISO certification requirements applicable to the Italian market by coordinating with relevant teams and internal stakeholders responsible for managing ISO certification processes and standards. * Collaborate with Product, Technology, Legal, Compliance, and Operations teams to embed compliance into system design and delivery, ensuring consistency, alignment, and effective knowledge sharing across functions. * Foster strong collaboration with the Managing Director for the Italian market and his team as well as with the Technical Director (Italy) to align on strategic initiatives, regulatory priorities, and operational execution. * Execute directives cascaded by the Head of Legal & Compliance (Italy) and/or the General Counsel with accuracy and diligence, while maintaining proactive and regular engagement with the Head of Legal & Compliance (Italy), the General Counsel, and senior management to ensure ongoing alignment with evolving business objectives and strategic priorities. Promptly escalate critical risks to ensure executive visibility and informed decision-making. * Serve as the primary liaison with external auditors, consultants, and regulatory authorities (including ADM and Sogei) ensuring timely and accurate responses to all inquiries. Engage with ADM and/or Sogei as necessary on technical compliance matters, including the preparation and submission of required reports. WHAT WE ARE LOOKING FOR: * Minimum of 1.5+ years’ experience in technical compliance within the iGaming sector is required. * Proven experience in the Italian gambling market is essential. * Bachelor’s degree in information technology, Computer Science or related topic. * Strong understanding of regulatory compliance in Italy, including non-technical online gambling laws, regulations, requirements and standards (GDPR, AML etc.). * Holds a good understanding of industry’s best practices such as ISO/IEC 27001, PCI DSS, ISO 9001 etc. * Technical experience in order to work comfortably with internal and external technical personnel (architects, developers, database administrators etc.). * Ability to relate to non-technical business stakeholders. * Ability to interpret technical compliance requirements into pragmatic business terms. and drive their implementation throughout the organisation. * Excellent analytical, communication, and stakeholder management skills. * Experience interacting with regulatory authorities and/or external auditors. * Familiarity with compliance tools and systems. * Team player and solution oriented. * Italian – mother tongue. * English – excellent command of both written and spoken. PREFERRED QUALIFICATIONS * Certification in Information Technology Audit, such as Certified Information Systems Auditor (CISA) or equivalent. * Experience in programming, XML and databases. WHAT WE OFFER Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson. CHALLENGE ACCEPTED? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & Italian is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Technical Compliance Engineer I (Spanish/English) Location - Office Based – Sant Cugat del Vallès, Barcelona, Spain While providing integrity to the casino and gambling industry for over 33 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while gaining valuable experience to support a fast-paced, collaborative team. The Technical Compliance Engineer provides technical consulting services to regulators, manufacturers, and Engineering staff. This position is responsible for the review and evaluation of technical matters related to gaming regulatory compliance. The team acts as a technical conduit between the regulators and laboratory testing or the “lab mechanics” that ensures tests are performed correctly, to the regulator’s satisfaction. Technical Compliance Engineers are advisors on technical gaming regulations both internally and externally. Who We Are… With over 33 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 475 jurisdictions worldwide. Why You Should Work Here… Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement. Our team members can communicate and collaborate with colleagues around the world. Duties & Responsibilities: * Provide customer service/support to regulators and suppliers * Conduct evaluations of submission files, identifying any areas of regulatory concern and provide related determinations. This includes but is not limited to: * Handling Incoming Review / Critical modifications * Performing Outgoing Reviews / Technical Evaluations * Performing Issues/Bugs Evaluations * Development of Certification Report Disclosures * Evaluate documentation related to submissions/testing and demonstrate a basic level of understanding of gaming product(s) * Responsible for maintaining current regulations, jurisdictional profiles * Maintains working knowledge of common industry technical standards and minimum internal controls for assigned jurisdictions * Maintains familiarization with GLI Standard Series and Evolution and jurisdictional process changes * Perform reviews from a regulatory compliance stance on new verification utilities & procedures * Develop/maintain internal procedural documentation, coversheets, forms and test scripts * Work with the Engineering groups in various offices on regulatory technical questions and issues * Provide technical training and/or workshops to internal/external customers * Use of JIRA to keep track of current projects Experience, Education, Skills, and Credentials: * Must be able to communicate fluently, in all forms, in Spanish. * Degree in computer science, electrical / computer engineering or equivalent technical backgrounds. * Formal training, experience, or demonstrated competency may be evaluated and considered acceptable in lieu of the educational requirements * Must possess good analytical skills * Must have great written and oral communication skills, including a passion for customer service * Must have the ability to quickly assess issues, find solutions, and analyse the results * Must have the ability to multi-task and work as part of a team * Must have Intermediate knowledge of Microsoft Office Benefits: * 25 annual leave days * Flexible holiday plan * Discretionary End-year bonus * Annual Performance Reviews * Career path planning * Job related trainings after approval manager and Career Development Plan * Weekly fresh fruit, free coffee, tea, water and chill-out space at the office * International work atmosphere with 30 different nationalities within GLI Europe, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI Austria Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.