Customer Support Manager – E-commerce

Are you an energetic people-person who gets a kick out of coordinating, planning and providing a first-class service experience? Then you might be our next colleague at our Lund office! At Voyado, we empower retailers and e-commerce brands with market-leading solutions for Marketing Automation, CRM, Loyalty, and Product Discovery. We're a Swedish, purpose-driven tech company with a strong position in the Nordics - and now, we’re going all in on our expansion across Europe. ABOUT THE ROLE As an Office Manager at Voyado, you have the main responsibility for all office-related event planning, administration, and coordination and ensure a welcoming, safe, and compliant workplace. Our offices are a key factor in building our culture and overall success, providing us with a place for collaboration, focus, and creativity. You are part of the People & Culture team and report directly to Sarah Jerlin, Head of Office Management. This means that you will also be involved in other projects related to the People area, such as different engagement activities and internal/external employer branding events. This is a part-time role (25 hours/week) with set hours: Monday-Thursday 08:30–13:30 and Friday 07:30–12:30. SCOPE & RESPONSIBILITIES: * Serve as the primary point of contact for office operations, including maintenance, mail and shipping, office supplies, equipment, and workplace-related purchases. * Create a welcoming onboarding experience for new hires by coordinating badges, workspace setup, welcome kits, office tours, and other practical arrangements. * Plan and execute local events, including all-hands meetings, team gatherings, celebrations, and community meetups. * Manage relationships with vendors, service providers, landlords, and other external partners to ensure smooth day-to-day office operations. * Support employees with business travel arrangements, including hotel bookings and other logistics for internal travel. * Coordinate calendars, meeting rooms, and office schedules to keep operations running efficiently. * Monitor office and kitchen inventory, maintain supply levels, track expenses, and keep simple budgets up to date. SO, WHO ARE YOU? We believe you're a service-minded self-starter. As you'll be part of a bigger Office Management team, but the sole representative in Lund, you'll be expected to execute on the Office Agenda independently and take ownership of responsibilities. Besides these personal traits, we believe you have: * Previous experience in a service-oriented role, such as office/workplace management, reception, office coordination, or executive/administrative assistance * Strong time management skills, with the ability to prioritize effectively and manage multiple tasks simultaneously. * A genuine service mindset and excellent interpersonal skills, with a passion for creating positive experiences for colleagues and visitors. * A proactive, solution-oriented approach: you identify potential issues early and take initiative to address them. * Strong organizational and planning skills * Fluency in Swedish and confidence communicating in English. Since we’re planning to take over the world, you’ll need to be comfortable using English in your day-to-day work. Some of our benefits: * 30 days of vacation, so you can spend time on the things you love * Beneficial bike lease, including e-bikes * Breakfast buffet on Fridays * In-house gym only for Voyadoers * A generous gadget-and-phone package (your choice!) * Wellness allowance * A wellness hour you can use every week ABOUT VOYADO Voyado is the ultimate solution for personalization and relevance across all channels—online and offline. Used by retailers and e-commerce companies worldwide, Voyado makes it possible for every brand to engage customers, elevate shopping experiences, and evolve their business. We are now a company of 300+ colleagues on an exciting journey and have recently established a presence in new markets to strengthen our position in Europe. If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in customer care, e-commerce, retail, and tech, let's get in touch! BE YOURSELF 🏳️‍🌈 At Voyado, we believe in gender equality. We are proud sponsors of Womengineer as well as Tjejer Kodar! Read more about Tjejer Kodar & Voyado here Equality is not only about gender but also about making everyone feel welcome and heard in a multicultural and diverse environment. We at Voyado strive to make everyone feel like they can bring their true self to work every day. Gender-equal and diverse teams have more perspectives on life and bring different ideas to the table which in the end leads not only to making a better working environment but also a better product. READY TO FIND OUT MORE? Lovely! 🎉 Before one applies, it can always feel like you need a better resume, more polish, or just another year of experience, but we say if you think this sounds like a place where you can shine, don't hesitate to apply. As we are heading into the vacation period, feedback on your application might take a little longer than usual. We will start reviewing applications on August 5th, but don't hesitate to send in an application right away if you believe this role is for you! 🌴 Making it personal with AI We truly believe you’ll position yourself best for success in the interview process by being yourself with support from AI where it makes sense, later in the process you will even be expected to use AI. But at the end of the day, what matters is meeting you, the person behind the application. There is no such thing as a perfect candidate; we’re all human so please, bring your authentic self!Don’t let AI over polish your CV or answers to the point where we can’t hear your real voice because that’s what we care about the most.