Customer Operations Specialist

Strong governance and effective controls are fundamental to how we operate and succeed as a bank. You will therefore join an organization with a strong regulatory focus, where compliance is a top priority and there is a clear ambition to always do things the right way. Get an idea of the role You will be a key part of our Governance team, responsible for strengthening internal controls, supporting effective process management, and ensuring compliance with both internal policies and external regulations. As a Regulatory Specialist, you play an important role in ensuring that the bank’s governance framework and operational processes remain efficient and aligned with regulatory requirements. Working closely with the business, you help strengthen the control environment and drive meaningful improvements across processes and ways of working. Key responsibilities Coordinate horizon scanning, implementation and follow-up of regulatory requirements Develop, maintain, and ensure effective management of governance documents (policies, instructions, routines) Support the business with process mapping, controls, RACI models, and governance structures Lead projects and initiatives to strengthen internal controls, risk management, and compliance culture Prepare governance reporting and present materials to management and committees Contribute to digitalization and AI initiatives within governance and process frameworks On a personal level With a proactive and positive approach, you navigate complex environments and manage multiple priorities with confidence. You take clear ownership of initiatives, operate independently, and adapt easily to changing circumstances. Hands-on and action-oriented, you are unafraid of challenging existing ways of working to enhance efficiency and drive continuous improvement. You thrive in a dynamic and regulated environment where your balance of structure and flexibility makes a real impact. We believe you bring: At least 5 years experience from internal audit, regulatory or governance advisory, or a similar role within financial services or insurance. A background in Risk or Compliance is also highly relevant, particularly if you are interested in working more operationally with these topics. Experience with governance frameworks, document hierarchies, and process development Experience managing risk, incidents, and compliance requirements Proven ability within project and stakeholder management Interest or experience in digitalization and AI applied to governance or process work Resurs in brief At Resurs, we make everyday finances easier through innovative and customer-focused solutions. With customers across the Nordics and more than 800 colleagues, we are committed to creating long-term value for individuals, businesses, and society. Recognized as a career company for the past six years, we put strong emphasis on both personal and professional growth. We want to make a difference by striving to be our best, acting with kindness, and building trust through clarity and collaboration. Our heart beats strong and it shows in everything we do. Although we are based in the Nordics, our team is enriched by the breadth of perspectives brought by colleagues from different countries. We foster a welcoming and supportive culture, where collaboration drives us to achieve the best outcomes for our users. Apply today! Don’t wait to send in your application. Selection and interviews take place on an ongoing basis, and the position may be filled before the last application date. We look forward to hearing from you! Important information On final candidates, we carry out a detailed background check via an external company. #LI-LN1

We are looking for a proactive, naturally curious self-starter who thrives in a fast-paced environment and is eager to grow. To succeed in this role, you bring: A Values-Driven Mindset: You are a true role model for IKEA culture and values. Strategic & Analytical Skills: The ability to see the big picture and navigate complex business environments. Strong Organization & Initiative: A track record of managing multiple tasks, taking ownership, and working independently. Excellent Communication: Strong stakeholder management and collaboration skills. Growth Ambition: This is a key development position designed to prepare you for future, more complex leadership roles within the company. What you’ll be doing day-to-day As the key right hand to the Manager, you will work on both strategic and operational initiatives: Executive Support: Assist and support the Customer Experience & Operations Manager on key commercial initiatives. Task & Project Leadership: Independently lead assigned topics and projects with mentorship from colleagues. Meeting Management & Briefs: Prepare briefs, presentations, and agendas for Management Team meetings, and ensure prompt action follow-ups. Operations & Planning: Coordinate the internal business year cycle and meeting structures in collaboration with Business Support, Communications, and People & Culture. Workflow Optimization: Identify and propose improvements to ways of working and communication channels. At Ingka Group, we believe in supporting our people to grow. Since this is a developmental role designed to build future leaders, Ingka coworkers will be prioritized in the recruitment and selection process.