Team Lead, Customer Success

SDR INTERN                       PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building! We are value-driven! 🤝 BELIEVE: We have a contagious passion and entrepreneurial spirit. 🔍 CONNECT: We care for each other and create a “one-team” spirit. 📈 RAISING THE BAR: We push for exceptional performance and never settle for mediocrity. 🔥 OWN IT: We are owners no matter the circumstances. 🌐 DELIVER: We deliver meaningful, measurable outcomes driving a positive impact. Do these values resonate with you? Keep reading! How you will shape Prophero: * Communicating with leads in a proactive and enthusiastic manner. * Sorting and qualifying leads to ensure the best prospects are prioritized. * Booking calls for the sales closers, optimizing their schedules. * Introducing PropHero to potential clients, ensuring they understand our value proposition. * Contributing to the development and maintenance of a high-quality leads database. What you will bring to our team: * Experience: Previous experience in sales, customer service, or lead management is a plus but not required. * Education: Currently in your 3rd or 4th year of a degree in Business Administration (ADE) or a related field. * General Skills:  * Excellent communication and interpersonal skills. * High level of proactivity and initiative. * Strong attention to detail. * Ability to multitask and work under pressure. * Tools: Basic knowledge of Excel. * Advanced English, as all our teams are distributed globally and we use English for all internal communications.  * Based in: Madrid. Availability to go to the office in a hybrid format. What can we offer you: 🚀 Growth Mindset We believe in pushing boundaries and embracing challenges. Whether it’s exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops. 🌎 A Diverse, Collaborative Team Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation. 📚 Continuous Learning & Development No matter your background or field of study, you’ll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential. 🌟 Career Growth in an Early-Stage Startup Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career. 💰 Competitive Compensation Package We value your contributions and offer a competitive economic package to match your impact.   Diversity Statement At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.  Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.

Hey there! We’re Fever [https://feverup.com/], the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.  Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?  To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience?  Now, let’s discuss this role and what you will do to help achieve Fever’s mission. ABOUT FEVER ORIGINALS As part of Fever Originals, you'll help create and scale one-of-a-kind live experiences that allow millions of people around the world to create unforgettable memories. We are looking for an experienced, strategic, and hands-on Global Expansion Producer to lead the production rollout of our Strategic Scalable Initiatives (SSI) across international markets. Working globally rather than within a single region, you will partner with IP Owners, Business teams, Project Managers and Local Producers to transform successful productions into scalable, expansion-ready experiences. Your focus will be on enabling faster launches, maintaining consistently high production standards, and building the systems and processes that allow our experiences to grow efficiently around the world. This role combines production expertise with operational excellence. Success requires balancing strategic thinking with hands-on problem solving, influencing teams across multiple regions, and continuously improving how we launch and operate at scale. WHAT YOU'LL OWN As Global Expansion Producer, you will be the global production owner for one or more SSI experiences. You will be accountable for: * Defining the production framework that enables successful expansion into new markets. * Maintaining production quality and operational excellence across your global portfolio. * Building scalable tools, documentation and processes that empower Local Producers. * Driving production efficiency through standardization, cost optimization and continuous improvement. * Supporting regional teams to successfully launch and operate experiences while preserving the integrity of the IP. KEY RESPONSIBILITIES GLOBAL EXPANSION & LAUNCHES * Lead the production workstream for global expansion, ensuring new market launches are delivered on time and to Fever's quality standards. * Assess production feasibility for regions, venues and market opportunities. * Adapt experiences to local regulatory, cultural, logistical and technical requirements without compromising the creative vision. * Build and manage production timelines, critical paths and launch readiness across multiple simultaneous projects. PRODUCTION EXCELLENCE * Develop and maintain scalable playbooks, production guides, templates, cue sheets and operational documentation. * Standardise production processes across markets to improve consistency and reduce execution risk. * Establish clear governance, reporting and escalation processes for regional teams. * Capture learnings from launches and continuously improve production methodologies across the portfolio. LOCAL TEAM ENABLEMENT * Support Local Producers, helping them successfully own production within their markets. * Deliver workshops, training sessions and operational reviews that increase local capability / improve global guidelines * Provide hands-on support during critical launches or complex operational situations when required. * Foster knowledge sharing and best practices across the global production organisation. COMMERCIAL & STRATEGIC IMPACT * Benchmark production costs across markets and identify opportunities for greater efficiency. * Support vendor sourcing, supplier management and global procurement initiatives. * Partner with Business and Project Management teams on venue negotiations, production strategy and business cases. * Contribute ideas, technologies and production innovations that improve scalability, audience experience and profitability. STAKEHOLDER MANAGEMENT * Collaborate closely with Business teams, Project Managers and regional Production teams to ensure alignment across launches. * Communicate priorities, risks and progress clearly to senior stakeholders. * Drive accountability through structured planning, ownership frameworks and clear decision-making processes. QUALITY & PERFORMANCE * Own production quality standards across your assigned portfolio. * Monitor operational performance, audience feedback and production KPIs to identify improvement opportunities. * Ensure every new launch strengthens both the customer experience and the long-term scalability of the IP. ABOUT YOU You are an experienced live events Producer who enjoys building scalable operations as much as delivering exceptional productions. You are comfortable navigating ambiguity, influencing stakeholders across multiple regions, and balancing strategic thinking with hands-on execution. You are naturally organised, highly analytical and constantly looking for ways to improve processes, simplify complexity and enable others to succeed. You know how to create simple but complete documentation for worldwide teams to execute.  EXPERIENCE & SKILLS REQUIRED * 5+ years of experience producing live events, immersive experiences or touring productions across multiple cities or markets. * Proven experience managing complex productions involving third-party vendors, freelancers and contractors. * Strong understanding of production budgeting, permitting, Health & Safety and operational compliance. * Experience evaluating venues and production feasibility for new markets. * Excellent project management skills, with the ability to manage multiple launches simultaneously. * Strong communication and stakeholder management skills across cultures and time zones. * Experience building operational playbooks, SOPs and production documentation. * Demonstrated ability to identify operational improvements and deliver measurable efficiency gains. PREFERRED * Experience scaling recurring live experiences internationally. * Knowledge of scenic fabrication, lighting, sound, costume and/or technical production. You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences. Benefits and Perks: * Attractive compensation package * Opportunity to have a real impact in a high-growth global category leader * 40% discount on all Fever events and experiences * Health and dental insurance * Gympass membership * Work in a location in the heart of the city, with possible travel across our markets * Home office friendly * Responsibility from day one and professional and personal growth * Great work environment with a young, international team of talented people to work with! Our hiring process * A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have * A 60 min online test with three topics: logic, analytics, and written understanding * A 30 min interview with your future manager * A 45 min video call with your future manager, including questions about your profile and a business case presentation (to be prepared in advance) Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog [https://newsroom.feverup.com/en-US/] | Tech.Eu [https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation] |TechCrunch [https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/] Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice [https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave]