
Databricks · Madrid
REQ: FEQ427R342 At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides ...
At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric
mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our
customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that
makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement.
You will be an essential part of this mission, using your technical expertise to demonstrate how our Data & Intelligence Platform
can help customers solve their complex data challenges.
You'll work with a collaborative, customer-focused team who values innovation and creativity, using your skills to create
customised solutions to help our customers achieve their goals and guide their businesses forward.
Join us in our quest to change how people work with data and make a better world!
collaboration with Account Executives.
advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks
Data Intelligence Platform.
and help build the Databricks community in your region by leading workshops, seminars, and meet-ups.
propositions.
of Spark.
platform(s).
requiring an ability to context switch in levels of technical depth.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and
over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.
Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse,
Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific
details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to
ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment
at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or
expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation,
socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's
discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an
applicant on this basis alone.
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments. You will design end-to-end system architectures that connect Parloa's platform to complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients. You will also shape the conversational experience layer, using prompt engineering and your knowledge of LLMs to translate customer requirements into agent behavior. Architecture and integration depth are the core of this role. Conversational design skills are valued and can be developed on the job. AREAS OF OWNERSHIP * Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms). * Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows. * Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. * Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance under real-world conditions. * Identify and resolve blockers together with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and the customer. * Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners. * Use your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design prompts for reliable, user-aligned agent behavior. * Translate complex customer workflows into structured conversational components that LLMs can execute reliably. * Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. * Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. WHO YOU ARE * 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration. * Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources. * Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems). * Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT). * Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic. * Analytical and critical thinker with expertise in risk assessment and problem-solving. * Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication. * Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact. * Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, with attention to subtle conversational nuance and A/B testing to assess agent performance. * Prior conversation design, prompt engineering (e.g., chain-of-thought, few-shot learning), or A/B testing experience is a plus, not a requirement - we will train this. * Fluency in Spanish and English is required OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser WHY PARLOA? We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
FEQ427R338 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: * Develop customer engagement strategies in partnership with Account Executive(s) in your designated territory. * Coach junior Solutions Architects and teams on use case prioritization and building technical champions. * You will influence stakeholders at all levels through complex engagements with the wider cloud ecosystem and 3rd party applications, ensuring they are excited by the Databricks vision and solution strategy. * Be a 'champion’ for both customers and colleagues, operating as an expert solution architect and trusted advisor for significant data analytics architecture, design, and adoption of the Databricks Data Intelligence Platform. * Contribute to Databricks' technical community engagement by developing customer-facing collateral and leading workshops, seminars, and meet-ups. * Opportunity to continue your development in one of four tracks - technical specialization, industry vertical thought leadership, strategic customer vision, and people management. What we look for: * Know how to engage in complex customer interactions and sales lifecycle in a technical pre-sales capacity. * Ability to influence decision-makers and C-level executives by developing relationships and orchestrating teams to achieve long-term customer success. * Prior experience with coding in a core programming language (i.e., Python, Java, Scala) and willingness to learn a base level of Spark. * Hands-on expertise with complex proofs-of-concept and public cloud platform(s). * Know how to provide technical solutions for specialized customer needs and navigate a competitive landscape. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
FEQ227R53 As a Senior Solutions Architect, you will shape the future of the Data & AI landscape by working with the most sophisticated data engineering and data science teams in the world. You will be a technical advisor internally to the sales team, and work with the product team as an advocate of your customers in the field. You will help our customers to achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in big data, analytics, data engineering and data science problems Reporting to the Field Engineering Manager, you will collaborate with our most strategic prospects and customers, work directly with product and engineering to drive the Databricks roadmap forward, and work with the broader customer-facing team to develop architectures and solutions using our platform. You will guide customers through the competitive landscape, best practices, and implementation, and develop technical champions along the way. The impact you will have: * You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems. * You will work directly with the sales team to develop your book of business, define account strategies, and execute those strategies to help your customers and prospects solve their business problems with Databricks. * Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications * Collaborate with your fellow Solutions Architects, using your skills to support each other and our users * Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community. What we look for: * 8+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role * 8+ years of experience with Big Data technologies, including Apache Spark™, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others * Strong consulting / customer facing experience , working with external clients across a variety of industry markets * Coding experience in Python, R, Java, Apache Spark™ or Scala * Experience building distributed data systems * Have built solutions with public cloud providers such as AWS, Azure, or GCP * Available to travel to customers in your region * Nice to have: Databricks Certification About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.