Senior Credit & Collections Analyst

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is looking for a Senior Credit & Collections Analyst to join our Accounting team. This is a high-impact role with ownership over collections strategy, cross-functional collaboration, and process improvement initiatives across our >$1B annual collections book. You'll partner closely with Revenue, Sales, Finance, and an offshore collections team to drive cash flow outcomes and support a clean monthly close. The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function. This is a full time role that can be held from one of our US hubs or remotely in the United States. WHAT YOU’LL DO AT FIGMA: *       Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy *       Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt) *       Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues *       Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time *       Direct and mentor offshore collectors — set priorities, QA work, run cadence *       Manage and improve cash application, refund, and write-off processes *       Identify and implement automation and AI opportunities across the AR stack *       Prepare reporting and provide insights to leadership on AR performance and cash flow trends WE'D LOVE TO HEAR FROM YOU IF YOU HAVE: *       5+ years of experience in AR / Collections in a SaaS or high-growth environment *       Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools *       Proven experience improving collections performance and driving cash flow outcomes and experience supporting month-end / quarter-end close *       Strong analytical skills with proficiency in Excel and data analysis *       Ability to operate independently and prioritize effectively in a fast-paced environment WHILE NOT REQUIRED, IT’S AN ADDED PLUS IF YOU ALSO HAVE: *       Experience managing or mentoring offshore resources and implementing or optimizing AR tools and automation *       Sales tax, billing operations, or revenue recognition exposure At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.  Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.  Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Hourly Base Pay Range: $50.50—$73.60 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Description Position at Parkland Corporation As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com. Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience. Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go The Opportunity: As part of Finance Shared Services team, the Team Lead, Collections plays a critical role in our Order to Cash function. Reporting to the Supervisor, Collections, this position is responsible for coordinating the day-to-day activities of the Collections Analysts and driving the collections process to minimize past due balances and reduce bad debts. This role executes collection strategies, prepares reporting of AR accounts, provides coaching to the team, collaborates with internal stakeholders, provides solutions to resolve issues and escalates as required. The Team Lead is a working member of the team with more senior responsibilities and will maintain certain strategic accounts in an assigned customer portfolio. Responsibilities: Collections Lead weekly reporting reviews, ensuring overdue accounts are followed up, risks are identified, and clear action plans are executed. Ensure overlimit and past due accounts are placed on hold according to policy. Escalate high-risk accounts to leadership with recommended actions (payment plans, collections, legal escalation, etc.) Assist the team with escalated customer issues and disputes, working with Sales, Billing, Credit, Cash Apps, Management, etc. as required. Provide the analysts with assistance in preparing customer account reconciliations, and coordination of efforts to clean up AR accounts. Execute company collections policies and procedures; look for opportunities to optimize and coordinate improvements with the Supervisor. Monitor actions on past due accounts to ensure strategies are driving positive results on delinquencies and credit losses. Collaborate closely with the Cash Applications team to monitor unapplied and misapplied cash, ensuring timely resolution of allocation issues that impact collections effectiveness. Partner with Credit, Cash Applications, Sales, and Operations teams to resolve escalations and customer account issues. Establish and maintain positive business relationships with internal customers and key stakeholders in the collections process. Coordinate efforts for significantly past due accounts with external collection agencies and legal counsel as required with the Supervisor. Monitor Collections commentary added on individual accounts in the system by the team. Analysis and Reporting Prepare monthly AFDA recommendations with explanations to Management. Prepare weekly AR reporting that provides timely and effective information to Management on credit and collections issues. Review overlimit reports and coordinate issues with the Credit team and management, make decisions on customers to place on hold. Support the Supervisor with KPI performance data to drive operational excellence and business value (% AR current, trends from previous periods, etc). Leadership Provide day-to-day coaching and support to the Collections team. Create a positive team environment where collaboration, accountability, and continuous improvement are valued. Foster teamwork and collaboration within the team creating synergies where we can. Create a positive climate where team spirit and collaboration are fostered. Assist Collections Supervisor with measuring team performance against set KPI’s and actively work to remove roadblocks to be successful. Support Collections Supervisor in providing the team with clear priorities and communicates expectations and responsibilities for the role. Support the team’s common goals defined with the Supervisor. Promote a client-focused, solution-based approach aligning with Service Level Agreements. Provide training to new employees on Company policies and procedures. Operational & Service Excellence Champion process improvements and system enhancements. Drive continuous improvement initiatives, challenging existing practices to increase efficiency and effectiveness. Act as a change leader, fostering team adaptability during organizational transformation. Assists in ensuring all processes are developed and maintained in accordance with corporate policies, SOX/internal controls, tax reporting, and other regulations. Requirements: 5+ years of collections or accounts receivable (B2B) experience, with at least 2 years in a more senior capacity as Team Lead or Senior Analyst Strong knowledge of collections processes, policies, and best practices. Proficiency with ERP systems with the ability to navigate AR modules, run reports, and reconcile balances. Fluent with Microsoft Office Suite (Word, Excel, Teams) Intermediate Excel skills including lookups, pivot tables, conditional formatting, and ad hoc analysis/reporting. Oil and Gas and/or Shared Services experience is an asset. Experience working with collection agencies and legal counsel, including settlements, litigation, and follow-up with third parties. Strong ability to perform root cause analysis, identify process gaps, and recommend improvements; solutions-driven mindset. Excellent written and verbal communication skills with the ability to adapt style to different audiences and influence stakeholders. Proven experience with competing priorities in a high-volume, fast-paced environment. Organized, self-starter, and results-driven with a demonstrated ability to operate independently while aligning to business objectives. Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with! We Want You To Shine: We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview. Belonging Matters. Because You Do: We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions. We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities. The Fine Print: Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time. Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing. #LI-AD1