
Flabelus · Madrid
TUS TAREAS YOUR MISSION AS SALES ASSISTANT You will be the face of Flabelus, welcoming every customer and turning each visit into a unique, memorable exper...
You will be the face of Flabelus, welcoming every customer and turning each visit into a unique, memorable experience. Your
mission is to provide outstanding service, drive sales, and ensure the store runs smoothly, always embodying our brand values.
We want someone dynamic, warm, and proactive — someone who loves fashion, enjoys connecting with people, and thrives in a boutique
environment.
Sales & Customer Experience
Teamwork & Collaboration
Store Operations & Organization
Reporting & Maintenance
TUS TAREAS YOUR MISSION AS STORE MANAGER You’ll be the strategic leader of our store, with the mission to maximize sales, build customer loyalty, and lead your team with empathy and purpose. We’re looking for a dynamic, charming, and results-driven person who thrives in fast-paced environments and radiates the Flabelus spirit. YOUR RESPONSIBILITIES Sales & Customer Experience * Design and execute sales strategies aligned with monthly targets. * Create meaningful customer relationships through personalized and warm service. * Monitor and analyze KPIs: daily sales, average basket size, conversion rate, etc. Team Leadership * Train, inspire, and motivate the team to reach and exceed goals. * Organize shifts, manage team schedules, vacations, and daily planning. * Foster a positive, collaborative, and inspiring work environment. Store Operations * Oversee stock replenishments and warehouse organization. * Manage returns and exchanges via Shopify and follow up on online orders. * Ensure proper documentation of damages, gifting actions, and customer incidents. * Guarantee adherence to internal processes and visual merchandising standards. Strategy & Collaboration * Work closely with the retail marketing team to implement in-store campaigns. * Share insights and contribute ideas to improve store operations and customer engagement. TU PERFIL WHO YOU ARE * At least 3 years of experience as Store Manager or Assistant Manager in premium fashion brands. * Passionate about fashion, storytelling, and trends. * Strong skills in sales, leadership, and communication. * Highly organized, analytical, proactive, and goal-oriented. * Comfortable working with digital tools (Shopify, Google Drive, etc.). * Intermediate to high level of spoken English. * Bonus points: Experience in luxury brands THE “FLABELUS PERSON” IS… * Positive and solution-driven * Inspired by fashion, literature, and creativity * Committed to sustainability and conscious consumerism * A team player who leads with empathy and care * Communicates clearly and openly * Motivated by challenges and strives for excellence
TUS TAREAS TU MISIÓN COMO STORE MANAGER Serás el motor estratégico de nuestra nueva apertura en Calle Barquillo, Madrid, con la misión de maximizar las ventas, generar una experiencia de cliente memorable y liderar con empatía y determinación. Queremos a alguien resolutivo, carismático y con visión de negocio, que inspire a su equipo y que vibre con el universo Flabelus. TUS RESPONSABILIDADES Sales & Customer Experience * Diseñar e implementar estrategias de venta alineadas con los objetivos mensuales. * Fidelizar clientes a través de un servicio personalizado, cálido y memorable. * Supervisar y analizar KPIs: facturación diaria, ticket medio, tasa de conversión, etc. Liderazgo de equipo * Coordinar, motivar y formar al equipo para alcanzar los objetivos. * Fomentar un ambiente de trabajo positivo, colaborativo y alineado con nuestros valores. Gestión operativa * Controlar cambios y devoluciones en Shopify y seguimiento de pedidos online. * Documentar y gestionar correctamente taras, acciones de gifting e incidencias. * Asegurar el cumplimiento de procesos internos y estándares visuales de tienda. Estrategia y colaboración * Trabajar en sinergia con el equipo de comunicación para lanzar campañas locales. * Aportar ideas y feedback para mejorar procesos y potenciar la marca. TU PERFIL ¿A QUIÉN BUSCAMOS? * Experiencia mínima de 3 años como Store Manager o Assistant Manager en marcas fashion/premium. * Sensibilidad por la moda, conocimiento de tendencias y amor por los detalles. * Excelentes habilidades en ventas, liderazgo y comunicación. * Persona resolutiva, organizada, proactiva y orientada a resultados. * Buen nivel de inglés (intermedio o superior). * Familiaridad con herramientas digitales (Shopify, Google Drive...). * Plus: Experiencia previa en marcas de lujo * Persona extrovertida, amable y orientada a las ventas. * Gusto por la moda, atención al detalle y sensibilidad estética. * Actitud positiva, resolutiva y con ganas de aprender. * Habilidad para gestionar múltiples tareas y trabajar en equipo. * Valorable: nivel intermedio de inglés y experiencia en marcas premium. ¿POR QUÉ NOSOTROS? Porque en Flabelus no solo lideras una tienda: haces crecer un universo, un equipo y una marca que está conquistando el mundo.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy. What we need from you: You will always be customer focused: - You will create a welcoming and fun environment for your customers and team. - You will be committed to delivering an engaging, dynamic and memorable customer experience in your store. - You will develop and maintain key customer relationships using instore CRM tools to support you. - You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. You will drive performance: - You will be curious about the business and willing to share your ideas. - You will have a competitive spirit and a strong desire to succeed. - You will deliver operational excellence showing respect and consideration for people, product and your environment. You will care about people and the planet: - You will embody our Values in all you do by being honest, dynamic, and community spirited. - You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. - You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work. You are: - Honest - Dynamic - Community Spirited - In love with fashion! What we will do for you: - Competitive basic salary - Bonus - Product allowance - An enviable staff discount and exclusive access to staff sales - Extra day off for your birthday - Pension Contributions & Life Assurance - Training and development opportunities - x2 paid volunteering days per year - Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts