Dispatch Advice Administrator till Luleå!

The Service Supervisor will assist the Service Manager with overseeing the day-to-day operations of the service department in his/her branch or area of operation.  The Service Supervisor will supervise Service Engineers, Specialist, and Associates and provide support, guidance, and mentorship to his/her subordinates in all matters relating to their duties, technical and non-technical, and for making decisions to correct irregularities in the service process and making recommendations to his/her Service Manager. The Service Supervisor will review technician notes and service tickets for completion, accuracy and before closing/invoicing service issues for the following solutions: IP video surveillance; access control; enterprise wireless and networking; voice, data and fiber cabling; unified communications; and audio/visual solutions. The Service Supervisor will also be responsible for reviewing and approving time and expense reports for his/her subordinates.     Essential Functions * Work with Corporate Service Coordinators in regards to scheduling and dispatch of tickets in his/her branch * Delegate and direct service tasks * Monitor the progress of all current and pending tickets * Oversee all services and workspaces in the shop and in the field * Respond to and resolve service tickets * Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns * Act as the highest local source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers) * Manage and update tickets for invoicing * Communicate and maintain good relations with customers * Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency * Follow and abide by all industry standards, regulations, and laws * Help train new employees in company procedures, including safety and work processes * Stay up to date on industry standards and any innovations, materials, tools and/or processes that can benefit the company * Have 2+ Direct reports   Minimum Qualifications * High school diploma or equivalent * 5 + years of experience in the physical security/IT field * Obtain and maintain relevant certifications * Maintain company-owned equipment * Experience in configuring access control and surveillance systems * Excellent external and internal communication skills * Solid organization, attention to detail and multi-tasking skills * Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment * Must pass pre-employment background check and drug test    Knowledge, Skills and Abilities * Ability to read and use a measuring tape, level and other required tools for installation required * Excellent interpersonal skills, including external and internal communication (written and verbal)skills * Demonstrate a desire to learn the industry that C&B serves * Willing and able to work a flexible schedule when required to meet our customer’s needs (nights, weekends, over-night, etc.) * Comfortable with heights, such as working a ladder and/or aerial man-lift * Present oneself in a professional and neat manner * Solid organization, attention to detail and multi-tasking skills * Excellent written and verbal skill required with the ability to communicate and understand detailed instructions   Physical Demands Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds.    Work Environment May require driving to project sites. May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.   Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join our team! Pacific Coastal Airlines is seeking a permanent full time Licensed Flight Dispatcher to be based at our based out of the South Terminal building at the Vancouver International Airport in Richmond. We are seeking a candidate who is looking to join our dynamic and growing team! Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and South Alberta. Reporting to the Manager, Flight Dispatch and working out of the Vancouver Dispatch Centre, the successful candidate will create and execute operational flight plans and coordinate logistical details according to standard company operating procedures to ensure safe, efficient and economical flight operations. The Licensed Flight Dispatcher plays an integral role in the operational control structure at Pacific Coastal Airlines. KEY RESPONSIBILITIES: * Ensure that flights are safely and efficiently planned and monitored in accordance with established standards and regulations * Maintain a log of information exchanges with respect to all flights operated under his/her authority * Continuously monitor weather conditions; provide route/weather analysis to Flight and Ground Crew as required * Respond to all emergency situations in a timely and professional manner in accordance with procedures outlined in the Emergency Response Manual * Generate flight plans and issue flight forecasts as required * Closely monitor all flights in order to maintain an up-to-date flight watch over all flights operating within the designated dispatch areas * Advise the Director, Crew and Operations Planning of any abnormal incidents involving flights, whether airborne or on the ground, including activating of overdue/missing aircraft, or incident/accident procedures * Immediately inform Manager, Flight Dispatch of conditions present or anticipated which may cause delays or disruptions to the on-time performance of Company Flights * Delay and/or cancel flights when deemed necessary or advisable for operational reasons * Ensure that all essential information is forwarded to the Captain in a timely manner to ensure a safe and efficient flight * Liaise with Crew Planning/Crew Scheduling regarding crew levels and flight disruptions * Provide on-job-training to new Dispatch employees * Conduct thorough and professional Flight Crew briefings QUALIFICATIONS: Education & Experience * 21+ years old, in accordance with Canadian Aviation Regulations * Transport Canada Dispatch exams successfully completed (FDMET, FDOPS) * Radiotelephone Operator's Restricted Certificate is an asset * Previous experience as a licensed dispatcher in the aviation industry Skills, Knowledge & Abilities * Knowledge of serviceability of airports, airways and navigational facilities * Excellent organizational, time management and multi-tasking skills * Strong computer skills (Web, Excel, Word, FliteStar) * Effective and efficient decision making, particularly when under pressure * Ability to remain calm in challenging/uncomfortable situations * Familiar with all NOTAMS applicable to the operation * Able to apply applicable regulations (i.e. Canadian Aviation Regulations) and standards (i.e. Commercial Air Service Standards) Why Pacific Coastal Airlines? Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days. Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year. Apply today! Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.