Staff Product Manager, People Product

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.  We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.  The Role:   We are looking for an exceptional Staff Product Manager to lead our flagship Checkout experience – the most strategically critical, highest-visibility product surface at Paddle. Every dollar our customers earn flows through Checkout. This is a massive-scale engine: we handle ~10 million sessions a month, processing $180M+ in monthly payments across a global network of 10,000+ sellers. The decisions made here directly move the needle on conversion, revenue, and customer trust. This is the toughest product role at Paddle, and we're looking for someone who is energised by that. You will own the Checkout product end-to-end: its strategy, its roadmap, its performance, and its commercial outcomes. You'll operate as the senior product voice in the room with our executive team, engineering leaders, and largest customers, and you'll be expected to set the bar – not just for what we ship, but for how the wider product org makes decisions, runs discovery, and uses data. You'll work in a trio with a strong engineering lead and an experienced product designer, with daily exposure to Sales, Solutions, Customer Success, Risk, Finance, and Exco. Given the cross-functional intensity of the work, this role requires regular in-person collaboration with the Checkout team and the wider Payments group. This is an opportunity for a staff-level operator who wants to own a product that genuinely matters – one with hard technical problems, real commercial stakes, and the platform to influence company strategy. What you'll do:  Strategy & Roadmap Ownership: * Own the long-term vision and strategy for Checkout, grounded in market trends, payments innovation, customer needs, and Paddle's commercial goals. Translate this into a roadmap you can defend at Exco and to customers. * Make – and stand behind – the tough prioritisation calls. Navigate ambiguous, multi-stakeholder trade-offs where the "right" answer requires deep judgement across technical constraints, commercial impact, compliance, and UX. * Set the bar for discovery and prioritisation across the wider Payments group; coach other PMs on how to do this well. Product Development & Delivery: * Lead end-to-end delivery of complex, multi-faceted initiatives without needing oversight. Define and enforce the delivery standards (discovery, specs, experimentation, launch quality) that the rest of the product team operates against. * Work in a tight trio with engineering and design to ship fast, instrument well, and iterate based on real customer signal. Use AI tooling to compress the loop from idea to spec to prototype – we expect ideas to be testable in days, not weeks. * Run a continuous programme of optimisation – A/B tests, beta programmes, usability research – to compound conversion and UX gains across a high-volume, consumer-facing surface. Data, Metrics & Commercial Impact: * Own the KPIs that matter for Checkout (conversion, authorisation rates, revenue impact, NPS, etc.) and weave them into the strategic narrative for the business. * Dive into data independently. We don't expect you to wait for an analyst; we expect you to pull the numbers (with AI help where it accelerates you), form a hypothesis, and bring a recommendation. * Use product data to influence business strategy beyond your immediate roadmap – pricing, GTM, risk policy, settlement, etc. Stakeholder Management & Storytelling: * Align senior stakeholders – including Exco, Sales leadership, and key customers – around the Checkout strategy. Tailor the message, never the substance. * Craft compelling written narratives. At staff level we expect your docs to be the artefact that drives decisions, not a deck or a meeting. * Be a credible technical partner to engineering on complex payments, integrations, and platform decisions. GTM & Customer Proximity: * Oversee GTM for Checkout launches across multiple customer segments and geographies, working with Marketing, Sales, Solutions, and Support. * Shape the customer-centric culture of the team – consistently in front of customers yourself, and building the processes that keep the rest of the team close to them too. We'd love to hear from you if you: * You're used to owning a high-stakes, high-complexity product end-to-end with clear, measurable business impact – or you're a senior PM who is unambiguously operating beyond your title. * You have specific, hands-on experience with payments, checkout, or comparable consumer-facing fintech experiences at scale. You understand auth rates, 3DS, SCA, PSP economics, fraud trade-offs, etc. * You've worked on high-volume, consumer-facing products where small UX or technical changes have outsized commercial impact, and you can talk through specific wins you've owned. * You're technically credible – comfortable in the details with engineers, able to reason about systems, APIs, and trade-offs without needing them to translate. * You're data-fluent and metrics-led. You don't believe a thing until you've seen the numbers, and you can run your own analysis end-to-end. * You use AI as a daily force multiplier – for research, writing, analysis, and building functional prototypes – and can show specific examples of how it's changed the quality and speed of your output. You'll be working alongside engineers and designers who are pushing the same boundary. * You've built and shipped in scale-up or startup environments, including zero-to-one work. You're at home with ambiguity, not blocked by it. * You're an outstanding written and verbal communicator – English is your primary working language, and your writing changes minds. * You're comfortable managing hard trade-offs across customers, Sales, Engineering, Compliance, and Exco – and you stay constructive when the room is tense. * You value regular, in-person collaboration with your team and wider stakeholders – this role isn't a fit for fully remote working. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together - “None of us, is as smart as all of us” * Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

ABOUT HYPEREXPONENTIAL At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a £7 trillion industry: which risks to take, and how to price them. These are the decisions that shape real-world outcomes – whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-pound decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision – helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally – already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do – from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. ABOUT PORTFOLIO INTELLIGENCE AND PRODUCT TEAMS Portfolio Intelligence sits at the heart of how our customers understand and steer their books of business. The product suite enables insurers to move beyond individual risk decisions and instead operate at portfolio level - understanding performance, identifying opportunities, and taking action across the $billions of complex risks that they insure. This is not just a reporting or analytics product. It is a foundational data platform that helps insurers answer some of their most critical questions. You will not be building static dashboards, but flexible capabilities that customers can use to solve a wide range of problems in their own way. You will work closely with product, engineering, designers and with underwriters, and actuaries to design the portfolio data layer that underpins analytics, pricing models, and emerging agentic workflows across hx. This means working with highly complex, evolving data schemas and turning them into something usable, reliable, and powerful for decision-making. Ultimately building the foundations for better pricing decisions and driving significant value for our clients. The team operates with high autonomy, rapid experimentation, and tight feedback loops with clients. You will fully own the end-to-end strategy and launch of Portfolio Intelligence. From shaping the problem space and data strategy, through to delivering products that are deeply adopted and relied upon, your focus will be on turning complex portfolio questions into clear, high-impact capabilities that become indispensable to both underwriters and actuaries. This is a role for someone who’s a builder and enjoys going deep - into data, into client problems, and into the details that ultimately drive better decisions at scale. WHAT YOU’LL BE DOING * Owning and evolving the end-to-end strategy for Portfolio Intelligence, defining a clear problem space and data strategy that enables customers to make better portfolio-level decisions and materially improve loss ratios. * Taking Batch Rating from early success to widespread adoption, expanding its capabilities to meet the needs of increasingly complex clients and driving meaningful usage across real production workflows. * Leading the launch of Portfolio Analysis from Beta through to full market adoption, shaping the product where needed and driving strong activation, engagement, and measurable client value. * Designing and delivering a robust portfolio data layer that allows customers to work with complex, evolving data schemas — and embedding portfolio metrics and insights directly into pricing models and workflows. * Building the foundations that future agentic tools will rely on, enabling in-context portfolio analysis and decision support, and increasing the depth and sophistication of how customers interact with their data. * Working directly with underwriters and actuaries to deeply understand how they make decisions, and translating those workflows into scalable product capabilities rather than one-off solutions. * Continuously measuring impact — from adoption and usage to efficiency gains and loss ratio improvements — and using that to iterate quickly and effectively. WHAT YOU’LL NEED TO HAVE DONE * Owned a customer-facing data product end-to-end, from early discovery through to launch and scaling, with clear accountability for adoption and real-world impact. * Built or led the development of modern data platform components (e.g. metrics layers, semantic layers, or systems working with complex and evolving data schemas), and used them to power decision-making in production. * Launched and iterated on data-heavy products with deep client involvement, not just shipping features, but working closely with users to ensure what you build actually gets used. * Developed strong intuition for working with complex data, understanding not just structure, but how to turn that complexity into clear, usable products that drive better decisions. * Partnered effectively across engineering, design, senior leadership and domain experts (e.g. actuaries, analysts, or similar), and are comfortable operating at the intersection of technical depth and real-world use cases. * Operated with high ownership in ambiguous environments, defining problems, setting direction, and iterating based on feedback and outcomes. YOU’RE UNLIKELY TO THRIVE HERE IF * You are most comfortable managing teams, rather than making an impact by owning and building things yourself. * You prefer strategic role and working at a distance - you do not enjoy engaging deeply with data and technical details * You usually simplify data and build V1, instead of embracing complexity first and creating an elegant solution later. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. COMPENSATION At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this. BENEFITS * £5,000 training and conference budget for individual and group development. * 25 days of holiday plus 8 bank holidays (33 days total). * Company pension scheme via Penfold. * Mental health support and therapy via Spectrum.life. * Individual wellbeing allowance via Juno. * Private healthcare insurance through AXA. * Income protection and Life Insurance. * Cycle to Work Scheme. Additional perks * Top-spec equipment (laptop, screens, adjustable desks, etc.). * Regular remote and in-person hackathons, lunch and learns, socials, and game nights. * Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. * Exceptional opportunities for personal development and growth as we build something remarkable together. INTERVIEW PROCESS 1. Initial call with our Talent team (30 minutes). 2. Manager Interview (60 minutes). 3. Technical Assessment (e.g., code review, system design) (120 minutes). 4. Values Interview with Tech Leadership (60 minutes). 5. We offer! OUR COMMITMENT TO DIVERSITY hxers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.