Sr CRM Marketing Specialist

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Pinterest is on a mission to improve the comprehensiveness and shopability of ads on our platform. We’re accomplishing this by expanding our advertising demand sources through partnerships with third-party ad platforms and working closely with Agencies and media companies who manage performance marketing budgets. As the founding member of the EMEA Programmatic Technical Operations team, you will drive the success of Pinterest’s programmatic ad products by serving as the primary client contact for deal creation, campaign setup, and launches. You’ll troubleshoot technical issues, optimize campaigns for performance, and collaborate closely with cross functional teams to elevate client outcomes and enhance internal processes. What you'll do: * Act as a key point of contact for clients, supporting programmatic deal creation, campaign setup, and ensuring smooth campaign launches. * Diagnose and resolve technical issues, monitor campaign performance, and proactively optimize to achieve client goals and address problems quickly. * Partner with internal teams (Sales, Product, Engineering) to communicate client needs, share best practices, and contribute to ongoing process improvements. What we’re looking for: * 5+ years of experience in brand or performance advertising within a fast growing tech company. * Understanding of programmatic advertising platforms (DSPs, SSPs), deal types (PMP, PG, open auction), and related technologies. * Hands-on experience with programmatic campaign setup, optimization, troubleshooting, and performance analysis. * Familiarity with ad servers, tag management, data integrations, and measurement/attribution tools (e.g., Google Ad Manager, DV360, The Trade Desk). * Ability to diagnose and resolve technical issues related to campaign execution (e.g., creative specs, data flows, latency, tracking, troubleshooting discrepancies). * Bachelor’s degree in business, advertising or marketing, a related field or equivalent experience   In-Office Requirement Statement: * We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. * This role will need to be in the office for in-person collaboration 1-2 times a week, and therefore the successful candidate will ideally live in or within a reasonable commute of London. Relocation Statement: *  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. #LI-HYBRID #LI-SL2 Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for our Unassigned, Mid-Market, Enterprise, and Strategic customers. Your team will cover renewals across LOA, TBH, and complex or multi-org accounts, ensuring a best-in-class experience for every customer while driving predictable retention and growth outcomes. You’ll play a key leadership role in building an inclusive, high-performance culture rooted in coaching, collaboration, and accountability. You’ll also partner closely with Sales Managers, Customer Success, and cross-functional partners to ensure alignment on renewal strategy, forecast accuracy, and execution on strategic accounts. This is a full time role that will be held from our London Hub. WHAT YOU’LL DO AT FIGMA: * Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement * Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics * Lead renewal forecasting, pipeline reviews, and inspection of deal quality - ensuring accuracy, consistency, and timely execution * Analyze data to identify at-risk renewals and guide the team to act early and strategically * Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, ensuring clarity on process and ownership * Collaborate closely with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy, account coverage, and engagement plans for strategic customers while streamlining quoting, approvals, and deal execution * Act as the senior level sponsor for complex or high-value renewals - partnering with senior partners, navigating escalations, and ensuring a positive customer experience at every step * Champion operational discipline - improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability WE'D LOVE TO HEAR FROM YOU IF YOU HAVE: * 5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams * Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets * Strong cross-functional collaboration skills - able to build trust and alignment with Sales, Success, and Operations leaders * Strong sales skills operational rigor: adept at discovery, demo, negotiation, forecasting, inspecting pipelines, and making data-driven decisions * Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate) WHILE NOT REQUIRED, IT’S AN ADDED PLUS IF YOU ALSO HAVE: * German or French proficiency to support EMEA customers * Prior experience helping build or scale a regionalised renewals or inside sales organisation At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.