Service Desk Engineer

The role We are looking to hire a Cyber Security Analyst to join our IT team in London. This is a full-time office-based role out of our London office. Minimum expectation 3 days per week in office. Working at WGSN Together, we create tomorrowA career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.   WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. Role overview  As a Cyber Security Analyst at WGSN, you will play a vital role in supporting the Cyber Security Manager to maintain and enhance our overall security posture and tooling. Working closely with our global teams, you will monitor threats, identify vulnerabilities, execute investigations, and partner with the IT team to resolve day-to-day user requests. This role is an excellent opportunity for an experienced IT professional aiming to launch a successful career in Cyber Security. Key accountabilities Security Monitoring: Monitor various security tools across the business tool stack, respond to alerts, investigate, triage and resolve security issues Administer and Tune Security Tools: Take ownership of our SIEM, EDR and SEG solutions. Become proficient in fine tuning, managing and enhancing their efficacy Identity and Access Management: Support management of user access to systems. Ensure adherence to onboarding/offboarding procedures, manage MFA through Okta and Google Workspace Hardware Compliance: Familiarity with MDM solutions, particularly Intune and Jamf desirable. Cloud Security: Run automated security audits of cloud environments including AWS and GCP. Communicate findings with DevOps team, and collaborate on continual security improvements Email Security and Phishing: Detect and respond to phishing emails, design and orchestrate periodical Phishing simulations and provide general phishing awareness Reporting and Audits: Assist in gathering data and generating reports on important security metrics. Identify areas of improvement and formulate action plans Client Questionnaires and Due Diligence: Completing client information security questionnaires and assisting with general security due diligence Policy Support: Assist in the annual review and update of our suite of security policies, including the Acceptable Use Policy and Data Security Policy Training: Help to write, design and deliver company-wide Cyber Security Awareness training and tests IT Support: Work onsite and assist the IT team with day-to-day user requests This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required 1-2 Years Experience: In any information technology, support or security roles Certifications: Such as ISC2 CC, Security+, CySA+,  CCNA, etc. are desirable Passion for Cyber Security: You will be a security champion and inhabit the secure mindset Knowledge of Key Security Principles: Either through your certifications or proclivity are desirable Cloud Awareness: General awareness of Cloud principles and associated security threats Desire to Learn: Cyber requires continuous self improvement and motivation to keep on top of constant changes and advancements in the industry.  Pragmatic and Personable: Offering a strong, analytical mind, while also being an approachable and friendly face is key to fostering a strong security culture Writing and Communication: Be a confident and effective communicator, in order to convey vital technical information to non-technical stakeholders Hands On: In WGSN IT we all take a ‘hands on’ approach to onsite IT support in our London office from the CIO down to the Service Desk. Must be comfortable in a busy office environment.   What we offer  Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:  25 days of holiday per year - with an option to buy/ sell up to 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness Employee assistance programme and cycle to work scheme Volunteering opportunities  Great learning and development opportunities More about WGSN WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer. Our values  We Are Everywhere The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere. We Are Future Focused We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow. We Are Rigorous We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do. Our culture  An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with. Inclusive workforce We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.     Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.    We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.    We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.   A Note for Applicants   We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.   A Note for Recruiters   Thank you so much for your interest in working with us at  WGSN!   Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together.  Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.