Senior Director of Fraud & Investigation

| What we are looking for The Director, Financial Crimes and Insights will lead a Payments Products team in advancing Payments Canada’s mission to shape the future of payments and ensure a trusted, secure payment system. This role encompasses the direct ownership of the Financial Crimes strategy and Fraud Insights, overseeing the centralized fraud services and driving program development across key initiatives like the Real-time Rail (RTR). The Director is accountable for coordinating, analyzing data, and executing on fraud work packages, and must leverage effective stakeholder management by collaborating closely with Payments Canada’s cross-functional groups to ensure necessary features, functionality, and supporting structures are successfully implemented. | A day in the life Responsibilities of the Director, Financial Crimes and Insights include, but are not limited to:   Program Governance and Strategic Advisory * Lead Fraud program development as the Product Owner, ensuring capabilities are fully qualified, business-cased, elaborated, and implemented in alignment with stakeholder needs. * Provide Director level input into the central fraud services vision, roadmap, requirements, and release plan. * Serve as the subject matter expert and trusted advisor to the Senior Leadership team on all aspects of fraud management and financial crimes. * Synthesize stakeholder insights and translate them into problem statements and goal statements for solution identification. * Develop control journey flows, analyze data, and develop business requirements. * Build solid relationships with key stakeholders throughout Payments Canada to achieve successful outcomes throughout the product life cycle. * Proactively manage internal and external interactions. * Identify and execute opportunities to improve processes and reporting. * Provide regular status updates on ongoing files, action points, etc. * Support ad-hoc tasks and projects as required. Strategy and Business * Support the development and submission of corporate planning business cases for central fraud services. * Take responsibility for the central fraud services product, making strategic decisions and overseeing the product development throughout its life cycle. * Research and document pre-discovery/discovery phase initiatives for prioritization in the fraud services roadmap. * Own the end-to-end process of resolving complex business issues. * Drive product strategy and big-picture thinking with minimal direction from senior resources. * Provide thought leadership and stay current on emerging trends and developments. * Provide strong leadership with proven ability to mentor, coach, and elevate the performance of team members. * Demonstrate critical reasoning, analytical thinking, and the ability to embrace complex and ambiguous situations, translating high-level insights into actionable problem statements. * Display strong business acumen in the financial services and payments industry, including technical knowledge of digital, payment, and financial technologies, and hands-on experience  Analysis and Research * Own large, complex risks, issues, actions, and decisions from meetings. * Conduct data analysis and produce meaningful insights. * Develop fraud control and user journey flows. * Analyze industry fraud data and identify emerging fraud trends and concerns. * Review product designs for fraud mitigation and user experience. * Collaborate with engineering and operational teams to improve user flows. * Lead the development of user tips, tools, and guides to facilitate positive user experience. * Analyze and resolve issues and recommend improvements. * Develop deep product usage insights to steer the roadmap. Relationship Management * Manage stakeholder interactions proactively. * Establish and maintain ongoing relationships with internal departments, members, regulators, and vendors. * Engage independently with internal stakeholders, members, regulators, solution providers, and third-party collaborators. * Manage vendor relationships and support compliance with Service Level Agreements. Leadership * Establish product management discipline by providing thought leadership and drafting appropriate processes, procedures, and workflows. * Champion the professional growth and development of the Product Management team, fostering a culture of mentorship and high-performance excellence. * Provide thought leadership and stay current on emerging trends and developments. Technical Competencies * In-depth understanding of fraud and financial crimes mitigation tools, techniques, and end-user interactions. * Excellent presentation development skills. * Business acumen related to the financial services and payments industry. * Ability to develop user journey flows and write comprehensive descriptions of requirements. * Highly capable technical acumen with experience in digital, payment, and financial technologies. * Experience using various product management and delivery tools. Personal Competencies * Critical reasoning and analytical thinking. * High degree of self-direction. * Excellent verbal and written communication skills. * Ability to build effective working relationships across internal and external stakeholders. * Demonstrate strategic people leadership by cultivating high-performing talent, championing professional development, and fostering a culture of mentorship and operational excellence. * Commitment to continuous learning and skills development.   | What you need to be successful * Bachelor’s degree in Business, Risk Management, Information Technology and Management, or a related discipline. * Minimum of ten (10) years of progressive experience in fraud management, Financial Crimes or risk management in the fintech / financial sector, including a minimum of ten (10) years of experience in a people leadership role * Specialized and in-depth expertise in payments, anti-money laundering (AML) detection, financial crime, and fraud mitigation tools and techniques. * Experience in successfully standing up or leading a new team/program (e.g., Fraud Operations), including establishing procedures and managing recruitment/staffing. * Advanced data skills preparing, organizing, and summarizing large amounts of information without focusing on statistical modeling and ability to manipulate data  * Proficiency in data manipulation and data visualization techniques to support fraud insights. * Experience with end to end execution of product management, preferably with fraud and risk management products. * Ability to bridge cross-functional teams and vendor teams effectively. * Ability to make complex decisions in the face of ambiguity. * Ability to manage uncertainty and synthesize available information on fraud experiences, discern appropriate options, and determine a solution. * Experience liaising with internal and external stakeholders at all levels. * Accreditation or enrollment in a fraud risk management certification including CFE CFCI and/or CAMS * Knowledge of anti-money laundering detection and investigations required. * Strong verbal and written communication skills, with experience presenting complex concepts effectively to all levels of the organization (peers, executives) as well as external partners, ecosystem users, and regulators. * Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks. | You will really stand out with * CAMS accreditation preferred * Experience working in a matrix environment and an Agile environment is an asset. | Salary range Our target starting rate for this role is $143,650 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.   Please submit your application by July 30, 2026.

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Discord exists to give people the power to create space to find belonging — to talk regularly with the people they care about and build genuine relationships with friends and communities close to home or around the world. We're looking for a Manager to lead our Scaled Abuse Countermeasures and Research (SCAR) team — Discord's first line of defense against scaled abuse. SCAR combines rapid incident response with deep threat research and signal generation across bulk fake account creation, login abuse, spam, scams, fraud, and other high-volume threats. This is an opportunity to reshape how the team operates: set a sharper strategy, stand up a structured research program, and lean heavily into ML and AI-powered automation to replace today's manual workflows. This role reports to the Director of Safety Automation.   What You'll Be Doing * Lead and grow the SCAR team, a group of Scaled Abuse Scientists who serve as Discord's first line of defense against bulk fake account creation, login abuse, spam, scams, fraud, and other high-volume threats. * Set a vision for the team that leans heavily into automation — scale SCAR's impact by partnering with Safety ML on ML-driven detection and building AI-powered incident response workflows that increase the team's leverage and reduce manual work. * Define scaled abuse north-star metrics and build a roadmap and prioritization framework that keeps the team focused on the highest-impact problems. * Stand up a research program where the team operates as scientists: surface the most important questions about attacker operations and signals, then systematically answer them through structured research and experimentation. * Close the loop with Safety ML so that SCAR's signals feed directly into model features and pipeline upgrades, and tactical wins translate into long-term, automated countermeasures. * Partner cross-functionally with Product, Safety ML, Data Science, Policy, Legal, Trust & Safety, and Revenue, influencing safety-by-design decisions upstream so abuse is prevented, not just mitigated. * Coach, hire, and grow Scaled Abuse Scientists. * Communicate attacker dynamics, economic incentives, and trade-offs clearly to senior leadership. What you should have * 2+ years of people management experience leading technical teams, including engineers, ML engineers, data scientists, or applied researchers, or an equivalent track record of leading, mentoring, or coordinating technical work in a way that has prepared you to step into this role. * 4+ years of experience working on Trust & Safety, fraud, anti-abuse, or a closely adjacent adversarial domain at a consumer-scale platform. * Demonstrated ability to drive ML and automation adoption within a Trust & Safety or operations context. You don't need to build models yourself, but you need to understand them well enough to evaluate their quality, direct their development, and push a team toward automated solutions. * Strong analytical skills and fluency in SQL and Python for data investigation and pattern analysis (not full software engineering proficiency required). * Ability to think from first principles and apply behavioral-economics reasoning to adversarial systems: why are attackers doing this, what are the incentives, and what is the most cost-effective way to break their economics. * Excellent communication and cross-functional collaboration skills, with a history of partnering effectively across engineering, ML, data science, policy, legal, and product teams. * A growth mindset: you seek feedback, reflect on decisions, and actively help your team do the same. Bonus Points * Experience leveraging LLMs or AI agents for incident response, investigation automation, or signal triage. * Experience tackling scaled abuse problems at large social platforms, marketplaces, or other high-volume consumer products. * Threat intelligence research background, including understanding of internet infrastructure and the tools and techniques attackers use. * A strong passion for Discord and/or gaming, and an appreciation for the communities we serve. * A relevant degree in Computer Science, Machine Learning, Statistics, or a related quantitative field, or equivalent practical experience. Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. The US base salary range for this full-time position is $220,000 to $275,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include benefits.   Why Discord?  Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away! Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know. Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.