
Trustpilot · London
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We r...
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the
universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's
still so much exciting work to do. Come join us at the heart of trust!
The Senior Business Partner is a seasoned individual contributor with deep subject matter expertise in business partnering. This
role provides strategic support to business leaders by aligning people strategies with operational and functional priorities,
contributing directly to organisational performance and employee engagement.
With a focus on building strong relationships, shaping talent strategies, and enabling workforce effectiveness, this role partners
with senior leaders across the commercial organisation. It combines tactical delivery with strategic thinking and is instrumental
in executing high-impact people initiatives. The Senior Business Partner operates with autonomy, navigating ambiguity, solving
moderately complex challenges, and influencing outcomes across teams and regions.
This role will predominately partner our Commercial function, partnering very closely with our VP of UK Commercial.
Strategic Business Partnering
Workforce Planning & Organisational Design
Leadership & Talent Development
initiatives
Culture, Change & Engagement
Data-Driven Insights
Collaboration & Influence
strategies.
people strategies.
hands-on delivery.
understanding of sales cycles, market dynamics, and customer acquisition strategies.
ask for
activities, and team socials.
whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your
experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd
still really like to hear from you!
#LI-RS1 #LI-Hybrid
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of
trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help
consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual
Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in
Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we
create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal
symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an
equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans,
doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to
shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different
viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to
race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity,
disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is
appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as
necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the
recruitment process more generally, please let us know by contacting our Talent Acquisition Team
(talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Senior Strategic Business Partner SumUp is building a full-featured personal account for consumers across Europe- making it easy to spend globally, manage money, and get rewarded for everyday spending. As our Senior People Partner, you'll act as the strategic right hand to the Tribe Lead, helping shape how one of SumUp's newest and fastest-growing businesses scales. This role will focus on driving strategic people initiatives, leading high-impact programmes, and ensuring the organisation is set up to scale successfully. Working at the intersection of strategy, operations and people, you'll partner closely with senior leaders, Talent Acquisition, Finance and the wider People team to turn ambitious business goals into practical execution. You'll use your deep people expertise to influence organisational decisions, build high-performing teams and create the operating rhythm that allows the business to scale. WHAT YOU'LL DO * Act as the strategic operating partner to the Tribe Lead, helping shape organisational priorities and ensuring key initiatives are executed successfully. * Own the tribe's people strategy, translating business objectives into clear workforce, organisational and talent plans. * Lead cross-functional strategic programmes across hiring, organisational design, leadership development, engagement and performance. * Drive the operating cadence of the leadership team, tracking priorities, surfacing risks and ensuring delivery against key people and business goals. * Partner closely with Talent Acquisition to drive hiring strategy, monitor pipeline health, remove blockers and ensure hiring plans stay on track. * Work alongside Finance and leadership to support workforce planning, organisational effectiveness and headcount decisions. * Adapt and evolve SumUp's people programmes to meet the needs of a fast-moving incubation business, knowing when to leverage existing frameworks and when to build something new. * Act as a trusted advisor to senior leaders on organisational health, performance, succession planning and leadership effectiveness. * Use data and AI-powered tools to identify trends, improve decision-making and scale people operations through smarter ways of working. YOU'LL BE GREAT FOR THIS ROLE IF... * You've worked in a similar role or as a Chief of Staff, Operating Partner,or Senior Business Partner in a fast-growing technology company. * HR expertise but naturally think beyond HR, using people strategy to solve broader business challenges. * Highly strategic but equally comfortable rolling up your sleeves to make things happen. * You have experience leading complex, cross-functional programmes and influencing senior stakeholders without direct authority. * Thrive in ambiguity and enjoy building structure where little exists. * You have strong organisational design, workforce planning and talent management experience. * Commercially minded, analytical and comfortable using data to shape decisions and challenge thinking. * Excited by AI and new technologies, constantly looking for ways to improve how teams operate and scale. WHY YOU SHOULD JOIN SUMUP * 🌎 Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves * 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education * 🏥 Health matters: private health insurance, including optical and dental * 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta * 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%) * 🛡 Peace of mind: life insurance from MetLife for 2× your salary * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ---------------------------------------------------------------------------------------------------------------------------------- 📍London | 💰 £84,200 - £99,000 + incentive awards tied to your performance + Benefits ⭐ Our Finance team Our Finance team is growing and we are looking for a Senior Finance Business Partner to join the Commercial finance team. You will work in a team that manages the P&L and Balance Sheet to deliver the financial plan, helps the business to make strategic financial decisions, challenges to improve performance, and owns the end-to-end financials and financial controls for your business area. The role covers all aspects of financial performance and planning. The right candidate will enjoy supporting and challenging the business across new initiatives, love to build business cases, present and debate investment choices and be comfortable with both digging into data to deliver insights and thinking about broader strategic choices. 🔑You’ll play a key role by… * Being the single point of contact between the business and finance - you will have an opportunity to work senior leaders in driving commercial projects, analysing performance of existing products and participating in day to day support of the business. * Diving deep into the data - looking for trends, opportunities and stories that can be used in improving our profitability and growth. You will be thinking how to deepen engagement in products, improve our customer strategy or pricing, through scenario analysis and analytical insights. * Analysing and scoping new markets and new products - designing commercials for business cases and negotiating with partners. * Presenting your ideas and working across a number of stakeholders including engineering, legal, risk management, product, strategy or marketing. * Designing and building new processes for effective decision making as Monzo continues to scale up. * Being a strong finance professional, plugged into our day to day finance activities - including forecasting, results analysis or working through product changes proposals. * Supporting the build of a highly competent and motivated team of financial analysts with clear objectives for ongoing development to partner with existing and new businesses 🤩 We’d love to hear from you if you.. * Have demonstrable experience in financial business partnering with senior business leaders- driving commercial, revenue generating projects, evaluating business cases and influencing decisions. * Are comfortable navigating highly complex fields of financial services, with the ability to break down problems into manageable chunks and working through them. * Hold strong financial modelling (advanced Excel/Google Sheets) experience, preferably you are also comfortable pulling your own data using SQL/Python. * Have great analytical & problem solving skills, with the ability to identify trends, issues and recommend actions. * Hold good interpersonal & influencing skills, ability to engage across various internal functions to develop, get buy-in and deliver outcomes across teams * Have the ability to confidently present data in a meaningful and effective way; understanding the needs of the end users and tailoring presentations to their requirements * Have experience building strong, trusted relationships with stakeholders at all levels * Have experience building business cases, presenting and debating investment choices * Demonstrate ability to be hands-on and enjoy supporting colleagues, projects or tasks both big or small * Have strong attention to detail and organisational skills, able to support with developing new processes and streamlining existing processes to create efficiencies Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £84,200 - £99,000 + incentive awards tied to your performance 📍This role is based in our London office, with a hybrid working environment. We're open to distributed working within the UK, with the expectation of at least once a week in our London office. ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 5 key steps: - Phone call with recruiter (30mins) - Video call with finance team member (30 mins) - Video call with hiring manager (45 min) - Video call with stakeholder (30 mins) Our average process takes around 3-4 weeks but we will always work around your availability. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-NZ1 ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job You will act as the primary bridge between the business and IT, translating strategic objectives into technology solutions. Reporting to the Head of IT, you will own the enterprise SaaS portfolio, build trusted relationships with senior business stakeholders, and, as a confident, hands-on IT generalist, ensure the day-to-day technology experience of staff is seamless. This is a standalone role requiring someone who is equally comfortable presenting a technology strategy to the leadership team and troubleshooting a conferencing system before an important meeting. RESPONSIBILITIES TECHNOLOGY STRATEGY & PLANNING * Partner with senior leaders and department heads to understand business goals and co-develop a technology strategy that actively enables them * Support the Head of IT to develop and maintain a multi-year IT roadmap, presenting it to stakeholders on a regular basis * Identify and champion opportunities to improve business performance, efficiency and competitive advantage through technology * Contribute to annual IT budgeting and business case development for technology investment. SAAS & SOFTWARE LIFECYCLE MANAGEMENT * Own the end-to-end lifecycle of the company's SaaS portfolio — from evaluation and procurement through to renewal, rationalisation and retirement * Manage vendor relationships, contracts and licence optimisation to ensure value for money and appropriate usage * Maintain a clear, current inventory of all software assets, their owners, costs and renewal schedules * Lead or support the selection and implementation of new software platforms, working closely with business stakeholders and the offshore support team. STAKEHOLDER ENGAGEMENT & RELATIONSHIP MANAGEMENT * Serve as the trusted, visible, on-site technology advisor to business stakeholders at all levels * Translate business needs into clear, actionable requirements for the offshore IT support team * Act as the escalation point and internal advocate for the business when offshore support is insufficient or unresponsive * Produce clear, accessible technology communications and updates for non-technical audiences. IT GOVERNANCE & RISK * Ensure software and systems comply with relevant data protection, security and licensing obligations * Identify and manage technology-related risks, feeding into broader business continuity and risk planning * Define and maintain appropriate IT policies and standards in conjunction with the Head of IT. HANDS-ON SUPPORT (AS REQUIRED) * Provide practical, on-site support when the situation demands it — including troubleshooting meeting room AV and conferencing equipment, supporting new starter onboarding, and resolving issues that cannot be addressed remotely * Be the visible, competent face of IT in the office, ensuring issues are resolved quickly and professionally. SKILLS & EXPERIENCE ESSENTIAL * Demonstrable experience in an IT Business Partner, IT Manager or senior technology generalist role, with responsibility for stakeholder engagement at a senior level * Strong understanding of SaaS platforms and software contract and licence management * Proven ability to develop or contribute to technology roadmaps and strategies, and to communicate them clearly to non-technical audiences * Experience translating business requirements into IT solutions, working with internal or external delivery teams * Comfortable operating hands-on in a small company environment, including resolving practical IT issues as needed * Strong organizational and prioritization skills, with the ability to manage a varied workload independently. DESIRABLE * Experience managing or coordinating an offshore or outsourced IT support function * Familiarity with IT governance frameworks such as ITIL * Experience with software procurement and vendor negotiation * Exposure to cyber security principles and data protection obligations (e.g. UK GDPR). How we work We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. What you'll get We support impact with meaningful reward. Here’s what that looks like: * Competitive salary and annual reviews * Opportunity to participate in Flo’s performance incentive scheme * Paid holiday, sick leave, and female health leave * Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents * Accelerated professional growth through world-changing work and learning support * In-person collaboration and work in a hybrid model, with 3 days per week spent in the office * 5-week fully paid sabbatical at 5-year Floversary * Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.