Sales Associate

SALES ASSOCIATE AT FIRSTMIND   Are you passionate about people, psychology and coaching? Do you thrive in a fast-paced environment where you will be responsible for sales, employee and leadership development? Do you want to be part of an exceptional organisation with talented, motivated, driven and committed people where working with and developing people matters the most? Then maybe you should join our team.   Your mission We are looking for a goal oriented and people-driven person to join our team in London, where you will be responsible for helping large and small organisations to achieve their targets with and through their employees. As an employee in FirstMind, you learn to master understanding behaviour, coach, mentor and guide companies to succeed. You must therefore be able to sell by and through understanding the potential and challenges of leaders, managers and employees. You must be passionate about helping others make better people decisions now and in the future. As a Sales Associate at FirstMind you will be a crucial part of the entire sales journey from start to end - from lead sourcing, nurturing and selling through 1:1 development conversations with people in large and small businesses. You will be analysing and understanding talent profiles, educating and ensuring that our clients succeed in understanding their employees, so that they achieve the best possible outcomes in their organisation.   Our mission FirstMind emerged to build the world's best tool, and it’s based on 43 cognitive studies and 9 behavioural studies from leading universities. These studies are made on 1.2 million people, to create the absolute best starting point for understanding people, their strengths, challenges, motivation, etc., to create strong cultures and high performing teams. Today, FirstMind works with top Danish businesses, helping everything from the British police and the Danish military, to startups and more established companies to make better and stronger people's decisions. Our goal with FirstMind is for everyone in the world to work at what they do best.   Your responsibilities  * Arrange personal 1:1 feedback sessions, intro-calls and help people to act on their psychological homefield. * Selling the value of how companies can create far better results through deep insights into their employees * Coach and guide people to perform at their absolute best, by identifying their talents * Create powerful results for businesses and organisations through personal development and team workshops * Maintain and build strong relationships with clients/consumers and understand their day-to-day challenges * Enhance FirstMind's materials and learning platforms to help companies succeed with the tool   What we offer you As a Sales Associate at FirstMind you will be on a journey focusing on your own development, your career and FirstMind as a company together with other ambitious colleagues. To ensure that you learn, develop and grow we will provide you with continuous training and the ability to practice and improve your ability to understand people, sell, teach, speak in public, and conduct workshops.    We expect you to have: * High work ethic with sense of urgency * Passion for developing and educating people * Exceptional drive and desire to be the best at what you do * Proactive mindset and that you take ownership of everything you do * Ability to sell yourself and FirstMind * Genuine interest in learning to help others make better people decisions   Furthermore, we expect of you, that you have: * Experience and keen interest in psychology, recruitment, behaviour, sales and coaching * UK, US or EU work permit   When can I start? As soon as possible

Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter [https://www.fastcompany.com/91235976/brands-that-matter-2024] and winning a Best Carbon Footprint [https://www.linkedin.com/posts/reformation_we-won-the-award-for-best-carbon-footprint-activity-7069721913526255617-Fz9M/] award, we have big goals like being Climate Positive by 2025 [https://www.thereformation.com/sustainability/climate-positive-roadmap.html?srsltid=AfmBOorhdm3aft0gzf4GzVF8U8qS_eZIefxpuPmL2UPkMg2hjMzTla6f], Circular by 2030 [https://www.thereformation.com/circularity.html], and pushing the whole industry forward along the way. Our work has gotten love in Drapers [https://www.drapersonline.com/insight/analysis/reformations-award-winning-circularity-ambitions] and Sourcing Journal [https://sourcingjournal.com/sustainability/sustainability-news/reformation-sustainability-rivet-it-girl-los-angeles-spending-sensitivity-recycling-ref-529521/], and TIME [https://time.com/7023465/hali-borenstein/] wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA [https://www.thereformation.com/sustainability/we-are-reformation.html]. We innovate across categories like accessories [https://wwd.com/accessories-news/handbags/reformation-accessories-expansion-shoes-bags-1236447322/], swimwear [https://www.elle.com/fashion/shopping/a60229509/reformation-swimwear-launch-2024/], and sleepwear [https://hypebae.com/2025/4/reformation-good-in-bed-pyjama-collection-campaign], and we reach millions of people with campaigns like this [https://www.vogue.co.uk/article/laura-harrier-reformation], this [https://www.youtube.com/watch?v=1EsJTIttah8] and this [https://www.elle.com/fashion/a46873554/monica-lewinsky-reformation-voting-campaign-interview-2024/].  None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Schedule/ Location: * Available to work a minimum of 20 hours per week * Available to work a minimum of 3 days per week, weekends included * Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business) Sales Associate: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: * Consistently meet and exceed sales goals. * Assist in clientele generation through customer engagement. * Contribute to an in-store experience for customers that both surprises and delights them.  * Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships. * Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.  * Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS. * Understand the need for consistent inventory accuracy and controls in store.  * Contribute to Loss Prevention in all areas of the business. * Uphold time and attendance policy. * Ensure the selling floor reflects the brand and concept standards at all times. * Share your deep knowledge about our product with genuine enthusiasm. * Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better. * Help ensure that the store environment is inspiring and our product is easily accessible. * Understand the core values and culture of Reformation and reflect these in all efforts. * Maintain and uphold a professional, healthy, and productive work environment.  What you’ll bring: * Experience working with a sales or retail organization and/or operationally intensive business. * Ability to work in a fast-paced setting. * Strong interpersonal skills and the ability to interact effectively with diverse personalities  * Driven approach to take on new challenges with the self-motivation for your work and career  Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly range is $16 - $25 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: * Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. * We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.  * We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.  * We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. * You’ll get access to fertility care support through Carrot [https://www.get-carrot.com/], and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. * We care about the causes our employees care about so we donate to community efforts on a yearly basis.  * We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Still don’t know if you should apply? We get it—studies [https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified] show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application. [https://www.thereformation.com/career-listing.html?gh_jid=6749039] Want some more?! - https://www.forbes.com/sites/eshachhabra/2019/02/21/why-this-la-fashion-brand-went-carbon-neutral-and-wants-customers-to-as-well/#4563df3e37e6Sustainability [https://www.thereformation.com/sustainability.html], Forbes [https://www.forbes.com/sites/eshachhabra/2019/02/21/why-this-la-fashion-brand-went-carbon-neutral-and-wants-customers-to-as-well/#4563df3e37e6], https://media.thereformation.com/image/upload/v1645463347/pdfs/Reformation_2021%20Benchmark%20Assessment%20Report_January_2022.pdfFast Company [https://www.fastcompany.com/90815341/reformation-doubling-down-sustainability] California Applicant Privacy Notice found here [https://www.thereformation.com/notice-at-collection-privacy-policy.html]