
Tripadvisor · London
Lead Supplier API Account Manager I Viator About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s m...
Lead Supplier API Account Manager I Viator
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and
experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich
content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor,
Viator, and TheFork.
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel
is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the
niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading
flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel
experiences you’ll remember
Viator is seeking a Lead Supplier API Account Manager who has a strong understanding of API integration technology and can manage
the technical onboarding of new supplier integration accounts for the purpose of electronic communications between Viator and
supplier reservation systems.
The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with tour
operators and other system providers.
Reporting to the Associate Director, Supplier Connectivity, this role manages technical implementation across simultaneous
connectivity projects for a portfolio of high-value accounts. The successful candidate will resolve complex integration issues
effectively while working closely with team members and collaborating with senior stakeholders across product, engineering,
customer service, and the wider supply business unit.
A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration
technologies such as XML, JSON, are fundamental to this role. The successful applicant will be a great communicator who will
manage the end-to-end process of collecting requirements, configuration details, expansion plans through to testing and monitoring
the successful operations of the supplier connectivity platform. This role will be part of an existing team for a high profile
product.
Job Location: Remote first, located in the UK.
What We Offer
bonuses
across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
Major Responsibilities
product and engineering teams.
technical questions.
internal testing and monitoring tools.
Desired Skills and Experience
Personal Qualities
Skills and Experience
exposure.
Traveler first
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their
collective behaviors and insights are what drives us.
Execution is our edge
We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business.
Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish
what can be done today, knowing tomorrow will bring fresh challenges.
We succeed together
The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate
relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a
clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort,
our learnings, and our collective achievements.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the
application or the recruiting process, please make sure to reach out to your individual recruiter or our team at
AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the
answers!
Process Automation Lead - Supply | Viator About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We’re on a mission to bring more wonder to the world, and we believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from cultural tours to extreme adventures (and all the niche, interesting and fun stuff in between)—making memories that will last a lifetime has never been easier. Viator. One app, 300,000+ travel experiences you’ll remember. Are you ready to move beyond incremental improvements and help lead an AI-driven transformation across Supply? You won't just be mapping processes; you'll help define the future of how our Supply organization scales globally. We are seeking a builder who can identify opportunities, solve complex problems, and create scalable solutions through AI, automation, and process innovation. You will be the primary driver in enabling our Supply teams to 10x their impact through AI-powered tools, intelligent workflows, and new ways of operating. Working across both internal stakeholders and our supplier customers, you'll uncover opportunities where emerging technologies can fundamentally improve how we work, how suppliers engage with our platform, and how the business scales. This is a high-autonomy role for someone who is energized by turning ideas into reality and shaping the future of AI within one of the world's largest travel Experiences marketplaces. Job Location: Remote This role is a UK Remote position. What You’ll Do * • Strategic Process Mapping: Partner with teams across the Supply organization to identify high-friction workflows, operational bottlenecks, and high-impact opportunities for AI and automation. • AI-Driven Transformation: Translate emerging AI capabilities, including Generative AI, AI agents, copilots, workflow automation, and predictive analytics into scalable solutions that improve productivity, supplier experience, and business outcomes. • Solution Design & Automation: Design, prototype, and implement AI-powered solutions, automation that streamline workflows, eliminate manual effort, and enable teams to scale more effectively. • Full-Lifecycle Ownership: Lead automation initiatives from discovery and business case development through implementation, adoption, measurement, and continuous improvement. • Cross-Functional Leadership: Partner with Product, Engineering, Data, Legal, Security, Compliance, and operational stakeholders to deliver scalable, secure, and sustainable AI solutions. Skills & Experience * Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. * Proven ability to operate effectively with a global-first mindset * Experience in Scale: 5+ years of experience in sales, marketing, operations, with a proven track record of driving process automation and operational transformation. At least 1+ years of experience focused on applied AI, Generative AI, or intelligent automation. * Deep AI & Automation Expertise: Strong understanding of LLM capabilities and limitations, AI agents, workflow automation, prompt engineering, and orchestration frameworks. Hands-on experience with enterprise AI tools and a proven ability to rapidly prototype and demonstrate working solutions. * Technical Translation: A natural ability to bridge business challenges and technical solutions, translating operational needs into scalable AI and automation opportunities. * Relentless Collaboration: Proven ability to influence stakeholders, drive adoption of new technologies, and execute complex initiatives across cross-functional teams in a matrixed environment. * Problem-Solving Agility: Highly analytical, comfortable with ambiguity, and energized by solving the company's hardest problems through experimentation, rapid iteration, and execution. What We Offer * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #LI-GM1 #LI-HYRBID
London Full time In office 4 days/week Why This Role * You’ll lead marketing across the entire business, with several products, multiple priority verticals and two distinct go-to-market motions * There’s a strong product, a loyal customer base and real momentum behind the business: you’re building the engine, not starting from scratch * This is a build, and you get to lead it. Who we are Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability – built to scale. We process more than 200m transactions and over £180bn in payment value on an annualised basis, and we’re trusted by over 6,000 businesses from fast-growing SMEs to global enterprises. We automate how money moves into and out of a business (payroll, supplier payments, spend management and payment collection) through a single platform, connected to the accounting and payroll systems finance teams already use, and underpinned by principal memberships of Visa and Mastercard and direct access to central bank infrastructure. As a regulated payments provider with over a decade of experience, we’re the platform finance teams trust to run mission-critical operations. Modulr is backed by PayPal, FIS, General Atlantic, Blenheim Chalcot, Frog Capital and Highland Europe, with over 400 employees across London, Edinburgh, Amsterdam and Mumbai. Find out more about us on our website. The role You’ll report to the Chief Product Officer and lead marketing across the business. There’s a capable team in place and plenty of good work already happening. Your opportunity is to bring it all together: a single strategy, shared goals, and an operating rhythm that turns the team’s energy into a predictable, measurable demand engine. You’ll define what success looks like across the funnel and build the connective tissue, from clear OKRs to campaign attribution, that lets the team see and grow its impact. This is a builder’s role, and that’s the best part of it. You’ll be hands-on with the strategy, the campaigns and the numbers, and you’ll bring the AI workflows that help a focused team do the work of a much larger one. The business is wonderfully varied, with several products, multiple priority verticals and two distinct go-to-market motions, and the most effective leaders here build strong relationships well beyond their own team. If you enjoy shaping things and bringing people with you, you’ll thrive. What you’ll do Set the strategy and bring the team with you - You’ll define the marketing strategy and the OKRs, goals and operating cadence that give the whole team a shared plan and a clear definition of great. Own the demand engine - You’ll take paid acquisition to the next level, building rigorous testing and experimentation system across paid search and social so every pound works harder. You’ll also make content a flagship strength: from high-value thought leadership to SEO and GEO, content is how Modulr earns attention, builds trust and pulls inbound demand into the funnel. Drive commercial rigour - Working closely with RevOps to build the data and systems foundation that lets marketing operate as a confident, commercially minded function, connecting marketing, sales and the broader stack. Sharpen how Modulr shows up in market - You’ll make product marketing a real strategic differentiator. In a crowded payments market, the sharper we are on who we serve, the harder every campaign and sales conversation works. From ICP and positioning to messaging and product launches, you'll define how Modulr shows up in market. Build out the growth motions - You’ll launch and grow ABM into large enterprise across our priority verticals, build the partner-led motion that drives SME acquisition, and help shape the emerging product-led growth (PLG) motion that lets SMEs adopt Modulr for themselves. Several routes to market, one ambitious team. Grow events into a pipeline channel - You’ll grow events into a deliberate, high-impact pipeline channel that builds on the strong presence we already have. Lead and develop the team - You’ll develop the people on the team, help them do the best work of their careers, and hire selectively to add the skills that take us further. Make AI the team’s superpower - You’ll build workflows and agents yourself and coach the team to build their own, weaving AI through how marketing works day to day. Done well, this is how a focused team compresses campaign cycles, personalises at scale and grows its impact without adding headcount for every new ask. Who you are * A track record of building and scaling B2B marketing functions by bringing strategy, people and process together to build a team that produces consistent pipeline. * Confidence owning the number across pipeline, CAC, payback and attribution, with the analytical sharpness and commercial acumen to translate data into clear prioritisation and confident decision-making. * An entrepreneurial mindset and a track record of driving cross-functional change. You take initiative, focus on solutions rather than process, and you’re just as happy rolling up your sleeves alongside the team as you are setting direction. * Experience across both product-led and sales-led growth motions, in businesses with several products and more than one priority vertical, paired with outstanding communication and stakeholder management across teams you don’t directly own. * A bias to outcomes and the judgement to focus the team on the things that will make the biggest difference. * Real fluency with AI, not just everyday use. You’ve built and shipped your own agents, automations and workflows, and you can sit down and prototype something yourself. We’d love you to walk us through your work during the interview process. What We Offer You * Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation. * Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance. * Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc. * Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available. * Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule. * Learning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels. * Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business. * Bike to work / E-bike scheme ModInclusion At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in. By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.
Senior Product Marketing Manager London Full-time In office 4 days/week * Are you looking for a high-ownership role defining how a fast-growing payments automation platform shows up in its highest-value industries? * Can you balance rigor with pace, and strategy with hands-on craft? If so, we would love to hear from you! Who We Are Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability – built to scale. We process more than 200m transactions and over £180bn in payment value on an annualised basis, and we're trusted by over 6,000 businesses from fast-growing SMEs to global enterprises. We automate how money moves into and out of a business – payroll, supplier payments, spend management and payment collection – through a single platform, connected to the accounting and payroll systems finance teams already use and underpinned by principal memberships of Visa and Mastercard and direct access to central bank infrastructure. As a regulated payments provider with over a decade of experience, we're the platform finance teams trust to run mission-critical operations. Modulr is backed by PayPal, FIS, General Atlantic, Blenheim Chalcot, Frog Capital and Highland Europe, with over 400 employees across London, Edinburgh, Amsterdam and Mumbai. Find out more about us on our website and careers site. What You’ll Do Positioning & Narrative * Define sharp, differentiated positioning for Modulr's Travel and Lending solutions – grounded in deep customer insight, competitive understanding and a clear point of view on where we win. * Translate a technically rich payments platform into clear, compelling messaging that resonates with finance, operations and commercial buyers. * Set a high bar for narrative consistency and storytelling craft across every vertical touchpoint. Vertical Go-to-Market * Lead end-to-end GTM strategy and execution for Travel and Lending. * Build a scalable model for how Modulr enters, expands and doubles down in industry verticals. * Partner with Product on roadmap prioritisation, shaping what gets built and how it reaches the market. Sales Enablement & Revenue Impact * Arm the commercial team with assets that really move deals – pitches, sales decks, one-pagers, demo narratives, competitive battlecards and win stories. * Support the team on driving measurable improvements in pipeline quality, win rates and deal velocity in your verticals. * Work closely with Sales leaders to translate customer insights into messaging and enablement that reflects how buyers really make decisions. Market & Customer Intelligence * Build a deep understanding of each vertical – buyer personas, buyer journeys, regulatory context, competitive landscape and unmet needs. * Synthesise customer conversations, win/loss and usage data into actionable insights that shape product, marketing and sales decisions. * Become the person leaders across Modulr turn to when they need a clear read on a vertical. Launches & Campaigns * Own launch plans for new vertical propositions and product updates – from positioning to activation across web, events, press and demand generation. * Partner with Brand, Content and Demand Generation to turn vertical narratives into campaigns that build category authority and pipeline. * Drive the quality and consistency of vertical storytelling across the website and key growth surfaces. What you’ll need * Experience. 6+ years in product marketing or product strategy in B2B SaaS, fintech or payments – with a strong track record of marketing to mid-market and enterprise buyers. Vertical or industry-led GTM experience is a significant plus; payments or fintech experience is preferred but not required for the right generalist. * Strategic thinking. You form sharp points of view, work from first principles, and can turn complex, ambiguous inputs into a clear strategic direction. * Storytelling & craft. An exceptional communicator who can make a technically rich product feel simple, differentiated and genuinely compelling – to finance leaders, operators and commercial teams alike. * Commercial orientation. You think in terms of pipeline, win rates and revenue – not just launches and assets. You partner naturally with Sales and are energised by driving commercial outcomes. * Technical fluency. Comfortable engaging credibly with Product and Engineering on how the platform actually works, and confident translating that into buyer value. * Influence & ownership. You lead cross-functionally without needing authority, push work forward through ambiguity, and elevate the quality of everyone around you. * High expectations. You hold a high bar on messaging precision, visual presentation and the quality of what goes out the door. You use data to make decisions, measure impact and iterate quickly. What We Offer You * Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation. * Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance. * Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc. * Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available. * Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule. * Learning opportunities- Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels. * Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business. * Bike to work / E-bike scheme ModInclusion At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in. By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.