Financial Crime Operations - Manager

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: * One of the UK’s newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role Reporting to the Financial Crime Risk Assurance Lead within the Risk Team, you will play a critical role in providing independent oversight of the investigations conducted by the Financial Crime Operations Team. You will identify any trends or emerging concerns found within the quality assessments you complete, clearly articulating and presenting your findings. This role requires an ability to learn quickly and to adapt to a fast-paced environment where financial crime risks are constantly evolving. This role can be based out of our Chatham or London office. Your team’s objectives * The objective of the second line Financial Crime Function is to provide independent oversight, guidance, and challenge to ensure that the firm effectively manages financial crime risks, such as money laundering and terrorist financing. Its primary role is to ensure that appropriate risk management processes are in place and functioning as intended, while also ensuring compliance with relevant regulations. * The team maintains strong working relationships across almost all areas of the firm and collaborates effectively to achieve its goals. Our positive relationship with the first line Financial Crime Team is of the utmost importance for the culture of our function. What you’ll be doing * Monitoring the first line Financial Crime Team’s performance, providing clear and detailed feedback in an easily digestible and actionable way * Reviewing cases from a range of different workstreams such as; PEPs & Sanctions screening, Transaction Monitoring, Suspicious Activity Reports (SARs) and Ongoing Monitoring of High-Risk customers * Identifying, analysing, and documenting issues and highlighting possible resolutions * Taking ownership of your workload and ensuring that reviews are performed in a timely manner to provide valuable feedback before any further errors are made * Assist in maintaining and enhancing Financial Crime QA procedures, ensuring continuous quality improvement and alignment with regulatory standards * Conduct control testing on third party tools such as AI solutions to ensure they are working within intent of the firm * Presenting data in a consumable format to colleagues of all levels.   What we’re looking for * 2+ years of experience in a Financial Crime role (preferably in financial services/fintech) * Previous QA experience is desirable but not essential * You are able to work well as part of a team; decisive, goal-oriented, proactive * You have experience in task/process-based evaluation * You are organised and with exceptional attention to detail * Compliance experience ensuring company policies & procedures adhere to regulatory frameworks, e.g. FCA guidelines, JMLSG, Money Laundering Regulations (desired but not essential). Interview process * Screening stage: * 15 minute remote cognitive exercise * 30 minute Interview with the Talent Partner * A short exercise to complete at home with a 3 day deadline * Final remote interview * 45 minute: discuss the exercise you completed with the Hiring Manager * 15 minute: with a key stakeholder LIFE AT LENDABLE * Winning team: the opportunity to scale up one of the world’s most successful fintech companies * Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls * Health coverage: support for your physical and mental wellbeing, including private health cover * Retirement & savings: long-term financial wellbeing through retirement savings plans * Employee referral programme: earn a competitive bonus when you refer successful new team members * Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations * Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!

LemFi (Series B) is building the go-to financial app for the Global South. Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live. What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth. With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity. ABOUT THE ROLE You'll own and run LemFi's Financial Crime Operations, sitting at the heart of how we protect customers while keeping the product fast, accessible, and fair. This is hands-on operations leadership. You're accountable for live decisioning, investigations, unblocks, and the continuous improvement of in-life controls. You'll manage a team of 20-30 analysts, and you'll design, run, and improve an operation that balances fraud prevention, customer experience, and growth in a high-volume, fast-moving environment. You won't just manage queues. You'll think like an operator, move like a business owner, and build a team that makes consistent, risk-based decisions at scale. WHAT YOU'LL BUILD AND OWN * Lead the day-to-day Financial Crime Operations function. Own investigations, unblocks and fraud decisioning for in-life customers, and set the standard for how work flows through the operation. * Own operational outcomes: time-to-unblock, investigation turnaround, throughput, decision quality, and SLA performance as volumes scale. * Continuously assess and improve operational controls to reduce false positives and unnecessary friction. Use real operational insight, not just design-on-paper thinking. * Partner with Product and Data to refine rules, unblock logic, and experiments that improve conversion while maintaining risk standards. * Manage and mentor a team of 20-30 Financial Crime analysts. Build a culture of ownership, sound judgement, and customer awareness. * Monitor trends in alerts, unblocks, false positives and investigation outcomes. Translate data into practical operational changes that improve speed, quality and customer outcomes. * Collaborate with Compliance and the MLRO on escalations, SARs and regulatory matters. Act as the operational voice in discussions around risk, controls, and regulatory expectations. YOUR EXPERIENCE * 6+ years in Fraud or Financial Crime Operations, with at least 3 years in a leadership role. * Strong experience managing live investigations, unblocks, alerts and decisioning in a fintech or high-volume financial environment. * Proven ability to run and improve operational workflows, SLAs and performance metrics. * Experience partnering closely with Product, Data or Engineering teams on control performance and operational improvements. * Solid analytical capability (Excel or similar tools) to assess trends and operational effectiveness. * Leadership experience managing and developing teams at scale. NICE TO HAVE * Experience working with machine learning or rules-based decisioning systems. * Cross-border financial operations experience. WHY JOIN LEMFI? Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this. At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions. You can connect with us on LinkedIn and Instagram and if you haven't already, download the app on the App Store or Google Play.