WHO WE ARE

ABOUT STRIPE

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the

most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission

is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented

opportunity to put the global economy within everyone's reach while doing the most important work of your career.

WHAT YOU'LL DO

As an Engagement Manager at Stripe, you will drive Stripe's future growth engine by leading enterprise-level, strategic users

through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of

our products and solutions.

Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize

Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners

to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

RESPONSIBILITIES

Own all facets of the relationship with the user — Our Engagement Managers provide overall vision and direction throughout the

program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe

internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to

help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.

Accelerate time to value — Rigorous program/project management and quality assurance practices lead to implementation

efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build

high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively

managing the integration of Stripe's products into the user's application/technical architecture, test and change management

strategies and transformation timelines.

Deliver Program / Project Management expertise & innovation — Engagement Managers deliver program/project management expertise

based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They

drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum

value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement

of the Stripe Implementation Methodology and its associated tools, templates and processes.

Manage scope, time, cost and quality — The Engagement Manager provides well-established program/project governance to manage

requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time,

cost, and quality via proactive program planning focused on business outcomes.

Mitigate and Manage risk — Engagement Managers are responsible for providing proactive risk assessment, prevention and

mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and

templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's

Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

Provide Program / Project Governance — Leading into and throughout the Implementation Program and associated projects, the

Engagement Manager will work in concert with the user's assigned Program / Project Manager to instantiate and execute on the

agreed Program / Project Governance model and related Stakeholder Management and Communications plan.

Close out the project — Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe

capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support.

Engage as part of a thriving internal Engagement Management Community — Our Engagement Managers actively participate in a

global community of practitioners to continually evolve and improve the way in which Stripe leads and supports

our users through high impact and complex implementations of Stripe's payment infrastructure.

WHO YOU ARE

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you

are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

MINIMUM REQUIREMENTS

7+ years of experience working with enterprise-level strategic users on complex technology or business

transformation programs with a track record of top performance or a related field

Ability to understand complex business requirements and craft tailored solutions
Ability to quickly learn and explain technical concepts to Stripe's largest users in a way which they will understand. Some may

be deeply technical. Others may be more business focused, so you'll need to talk to users in a language they can understand

Proven program management skills and experience
Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of

working

Ability to recognize repeated user-facing issues and build scalable solutions
Superior verbal and written communication skills
Ability to operate independently in a highly ambiguous and fast-paced environment
Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards

an agreed outcome

Experience in working with or in complex enterprise organizational and decision making structures
An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our users and

continuously shape the forward roadmap of Stripe's applications

Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream

client engagements to drive program clarity, alignment and outcomes

PREFERRED QUALIFICATIONS

This role is well-suited for professionals with a background in management consulting, technology advisory, or professional

services, who are looking to bring their client engagement expertise to a high-growth technology environment.

Industry certifications to ensure project success. Typical certifications include:
Certified ScrumMaster
PMP or PRINCE2 Certification
Prior experience in the payments industry
A familiarity with the integration and testing of APIs

Roll

Engagement Manager

Kategori

1143 EMEA Delivery

Plats

London, Storbritannien

Publicerad

26 juni

Sista ansökningsdag

16 augusti

Källa

Arbetsgivarens hemsida

Taggar för det här jobbet

1143 EMEA Delivery

Liknande jobb

Account Executive, Professional Services

Stripe•London

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's Professional Services Sales team works with our most strategic users to help them accelerate growth and deepen their adoption of Stripe. This role leads strategic pre-sales conversations that shape the payments and financial infrastructure of leading enterprises—driving revenue growth through our professional services offerings. WHAT YOU'LL DO As a Services Account Executive, you will sell large Professional Services engagements to strategic clients and help drive Stripe's growth by building lasting relationships with prospective users. RESPONSIBILITIES * Own the end-to-end Professional Services sales cycle for enterprise accounts. * Partner with Account Executives on named account lists to develop plans that win and expand Professional Services business. * Drive forecasting accuracy and manage bookings to support the success of the Professional Services business. * Craft tailored proposals that connect Stripe's services and partner offerings to clients' desired business outcomes. * Advise senior leaders at customer organizations on building the business case for digital transformation. * Lead pre-sales workshops focused on strategy, discovery, and assessment. * Structure Professional Services deals and own contract and Statement of Work negotiations. * Engage with Stripe's Product and Engineering teams to influence product direction for large clients. * Collaborate with GTM partners to integrate complementary strategies and drive shared growth objectives. * Equip delivery teams with user insights to ensure delivery aligns with agreed business outcomes. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of professional services sales experience at a technology company or consulting firm, with a track record of top performance. * Proven experience in pre-sales, selling sizable service engagements, and developing contracts and Statements of Work. * Demonstrated ability to lead large, transformational engagements involving disruptive technologies. * Ability to thrive in high-stakes environments with our largest customers, meeting objectives while managing competing priorities. * Strong capacity to understand complex business requirements and develop tailored solutions. * Ability to navigate ambiguity and turn it into strategic insights and opportunities. PREFERRED QUALIFICATIONS * Familiarity with sales cycles for SaaS products or technology platforms serving strategic enterprise customers. * Deep understanding of the buyer journey and proven ability to lead complex, multi-party sales in a consultative manner. * Experience working with upper middle market and enterprise companies. * Track record of driving cross-functional alignment across engineering, sales, support, product, marketing, and senior leadership to achieve growth targets. * Experience building and scaling GTM disciplines, including strategy development, process design, and operating models. * Background in a growth-stage internet or software company and/or the payments industry. * Familiarity with APIs and their role in digital solutions.

Sista ansökan: 16 aug.Publicerad: 16 juli

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Sista ansökan: 16 aug.Publicerad: 25 nov.

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Sista ansökan: 16 aug.Publicerad: 30 juni

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