Digital Planning Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. KEY RESPONSIBILITIES * Own a portfolio of existing customers to ensure adoption, value realization, and retention. * Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. * Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. * Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early. * Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes. * Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption. BASIC QUALIFICATIONS * 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals. * 4+ years of proven success managing renewals and growth within a SaaS environment. * Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker. * Bachelor’s degree or equivalent experience. PREFERRED QUALIFICATIONS * Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts. * Familiarity with the MEDDPICC and Command of the Message (COM) frameworks. * Experience working with enterprise software customers or in a DevOps environment. * Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight. * Proven history of achieving revenue and retention goals through consultative account management. * Self-starter with strong collaboration, negotiation, and problem-solving skills. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts [https://careers.pagerduty.com/jobalerts]! Where we work PagerDuty operates a hybrid work model with offices [https://careers.pagerduty.com/locations] in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values [https://careers.pagerduty.com/#values] guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site [https://careers.pagerduty.com/global-benefits]. Your package may include: * Competitive salary * Comprehensive benefits package  * Flexible work arrangements * Company equity* * ESPP (Employee Stock Purchase Program)* * Retirement or pension plan* * Generous paid vacation time * Paid holidays and sick leave * Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO * Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* * Paid volunteer time off: 20 hours per year * Company-wide hack weeks * Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.  Go behind-the-scenes on our careers site [https://careers.pagerduty.com/home] and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy [https://www.pagerduty.com/privacy-policy/]. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

About Mixpanel Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com [mixpanel.com] to learn more. ABOUT THE TEAM Mixpanel’s Partnerships team builds and grows relationships with resellers, agencies, consultancies, systems integrators and technology partners. These partnerships help generate pipeline, accelerate sales and extend Mixpanel’s reach across EMEA. ABOUT THE ROLE We are looking for someone early in their sales career who wants to develop within partnerships. You will receive hands-on coaching as you grow into managing a portfolio of channel and reseller partners across priority EMEA markets. Your focus will be on recruiting the right partners, helping them become commercially active and working with Mixpanel’s sales teams to generate and progress opportunities. This is a commercial role where success is measured by partner-sourced pipeline, influenced revenue and partner activation. Previous channel experience is helpful but not essential. Strong sales fundamentals, curiosity and a willingness to learn are more important. RESPONSIBILITIES * Recruit, onboard and develop channel and reseller partners across priority EMEA markets. * Build joint plans that generate partner-sourced pipeline and revenue. * Enable partners to identify, position and support Mixpanel opportunities. * Connect partners with Mixpanel’s sales teams around target accounts and active deals. * Support joint campaigns, events and other go-to-market activity. * Manage partner communications, deal registrations and programme activity through Mixpanel’s partner systems. * Track partner performance, pipeline and progress against agreed goals. * Build strong internal and external relationships that help partners contribute to Mixpanel’s growth. WHAT WE’RE LOOKING FOR * At least two years of experience in sales, business development or another commercial role, ideally within SaaS. * Strong commercial instincts and an understanding of how pipeline is created and deals progress. * Clear and confident communication skills. * The ability to build productive relationships with partners and internal sales teams. * A proactive, coachable and entrepreneurial mindset. * Strong organisational skills and comfort managing multiple priorities. * A data-led approach to measuring activity and results. WHAT SUCCESS LOOKS LIKE * A focused group of partners is actively generating and influencing opportunities. * Partners are embedded within regional account planning and sales activity. * Joint initiatives are producing measurable pipeline and revenue. * Partner activity is accurately tracked and reported. * Mixpanel has stronger partner coverage across priority EMEA markets. BONUS POINTS * Experience in partnerships, channel sales or partner management. * Knowledge of the EMEA partner landscape, particularly Southern Europe, the Middle East and Africa. * Additional European or regional languages. * Experience working in high-growth markets or using AI tools in your daily work. #LI-Hybrid Benefits and Perks * Comprehensive Medical, Vision, and Dental Care * Mental Wellness Benefit * Generous Vacation Policy & Additional Company Holidays * Enhanced Parental Leave * Volunteer Time Off * Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values * Make Bold Bets: We choose courageous action over comfortable progress. * Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. * One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. * Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. * Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. * Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.