Senior Marketing Manager

Purpose of the job   Our Regional Account Directors are responsible for the development and nurturing of key HH Global clients - the role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.   You will take responsibility for the strategic and operational management of the account across the region, taking a hands-on approach to creating and delivering solutions. The role requires a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans.   You'll need and want to be operating f2f with the client - someone looking to drive change, who enjoys a challenge, is keen to build a business line, has high energy and can influence a global offering. The role operates on a blended basis from any of our UK offices and will require a good deal of travel to meet and influence the client across the region but who is based in the Hertfordshire area. There is a small team to manage initially and expectation to grow that as you develop the client relationship.   The solutions we deliver for this client are variable and dynamic, but include Retail Print and Point of Sale Materials, Branded Merchandise, Gifting, Brand Refresh tools and wider Marketing Activation assets - experience in this world would be warmly received.   Key responsibilities * Create and deliver HH Global’s regional account strategy for the client, develop strong relationships with senior key stakeholders across the client organization to increase and expand revenue by identifying opportunities and proposing solutions * Ensure that the contract is managed in line with our contractual responsibilities and manage overall financial performance of the account, risk analysis and remedy * Lead operational delivery for the client across key categories, driving innovation and product development to bring world class solutions to our client * Provide regular MI reporting and production of account relationship plans of the highest quality * Produce client communications documents to the highest standard to be consumed / presented at C level within the client organization, e.g. strategic reports, QBRs * Ensure that activities comply with the Company’s policies and procedures * Shape the overall account structure, team and resourcing to excel in the ideation, sourcing, procurement, production and execution of all client projects - lead, motivate and develop your team to meet and exceed expectations of a true market leader * Operate effective two-way communication with a regional team within a matrix management environment * Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends * Identification of new business opportunities and responsibility for the delivery of account growth - continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective   Knowledge, Skills + Experience   * Exceptional client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors * Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members * Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement * Ability to analyze complex operational, financial, spend and product data and present this to the client with confidence and develop strategies underpinned by high quality data * Extensive people management and team leadership experience including performance management, coaching, training and career planning * Proven track record of operational management for client services departments, P+L / budget management and account financial reporting * Entrepreneurial minded with an innovative and creative mindset * Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority   Essential criteria   * UK based to engage at client head office and with team * Previous account growth credentials * Proven experience of strategic and operational account management across multiple jurisdictions * Evidence of setting and driving the strategic vision and direction of an account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans * Seeking challenge, not routine     #LI-PL1   #LI-Hybrid

Purpose of the job   Our Senior Account Directors are responsible for the development and nurturing of key HH Global clients - the role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.   Key responsibilities include building strong relationships with regional client stakeholders, leading and delivering high profile projects, and developing solutions that drive ROI. You will be accountable for all project activities, working within a defined framework to achieve both service excellence and financial targets.   We are looking for a hands-on, forward-thinking, energetic leader who puts clients first, is passionate about retail innovation, is eager to drive progress and make a meaningful impact. You would initially focus on a portfolio of 3 clients to build a delivery plan, generate and develop new relationships and shape a future driven by diversity of services and opportunities. The client portfolio can grow over time and teams can be built. This opportunity is all about growth and will need to operate operate closely to clients. Fresh ideas, passion, drive, ambition and commitment to build a new offering are essential for success. Initially managing a small UK team of 3 and opportunity for that to grow with business success.   The role operates on a blended basis from any of our UK offices and will require a good deal of travel to meet and influence client(s).   The solutions we deliver for these clients are variable and dynamic, but include Retail Print and Point of Sale Materials, Branded Merchandise, Gifting, Brand Refresh tools and wider Marketing Activation assets - experience in this world would be warmly received.   Key responsibilities * Client centric approach, great at building and retaining strong client relationships at all levels across a global organization * Build a network / community across all markets to ensure we are seen as the go-to for all project-based activities * Team management to ensure successful client engagement * Work with marketing to ensure projects are built to drive awareness, celebrate success and showcase what good looks * Ability to proactively identify new business opportunities, gain stakeholder buy-in and bring ideas to life using the team around you * Present at director / board level to internal and external stakeholders * Responsibility for the financial performance of projects * Adherence to reporting and operational requirements of the business and client * Identify risks to the account and put in place strategies to manage them * Identify areas of resource risk and develop team structures to ensure balance and delivery * Drive and challenge the team, engaging the business SMEs, to deliver shared strategies that provide value * Ensure that activities comply with the Company’s policies and procedures Knowledge, skills + experience * Cross market project delivery and sourcing experience * Strong project management skills; able to manage multiple projects simultaneously at pace * Proven track record and experience in a strategic account management role * Proficient in financial management of projects * Experience in leading direct and indirect reports * Previous experience managing complex strategic clients through change * Highly skilled in presenting and negotiating with senior stakeholders * Strong operational background * Can anticipate internal and / or external issues which will impact own business units and teams and able to develop contingency plans to manage such issues Essential criteria * UK based for client and team purposes * Proven experience of strategic and operational account management across multiple jurisdictions * Evidence of setting and driving the strategic vision and direction of an account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans * Seeking challenge, not routine * Presenting as a hands-on, forward-thinking, energetic leader who puts clients first, is passionate about retail innovation, is eager to drive progress and make a meaningful impact * Demonstrable ability to proactively identify new business opportunities within accounts, gain stakeholder buy-in and bring ideas to life using the team around you   #LI-PL1    #LI-Hybrid