Director of Product Management

About Mirakl:   Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.   For more information, visit www.mirakl.com [http://www.mirakl.com].   Mirakl in Numbers: * 🗓️ Founded in 2012 | Member of French Tech Next40 * 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo   Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.   Our 5 values guide how we collaborate: * 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success * 🏆 Get Things Done:  We prioritize action and efficiency for impactful results * 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence * 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture * 🤝 Satisfy & Empower Clients: We're committed to our clients' success   CUSTOMER SUCCESS CONSULTANT - MIRAKL ADS (LONDON) ABOUT THE ROLE Launched three years ago, Mirakl Ads is Mirakl's global Retail Media technology, empowering eCommerce and Marketplace operators to run successful and profitable Retail Media programs. Now entering a new phase of scale, Mirakl Ads is expanding its client base, developing its media offering, and accelerating its impact across key markets worldwide. As an Experienced Customer Success Consultant for Mirakl Ads, reporting to the Director of Customer Success, your primary mission is to support Mirakl Ads clients in launching and growing their advertising revenues - from strategy design to day-to-day performance optimization. The ideal candidate is a driven, curious and client-obsessed professional, who thrives in complex, fast-moving environments and brings the energy and structure needed to turn ambition into results.   WHAT YOU WILL DO AT MIRAKL The Experienced Customer Success Consultant will have a strong impact on Mirakl Ads growth, managing a portfolio of key clients across all stages of their journey. * Lead clients from strategy to implementation: define their Retail Media vision and Mirakl Ads roadmap, design the right organizational setup, co-build a sharp commercial action plan with the right KPIs, and drive execution - ensuring a successful and lasting integration of Retail Media into their business, from first workshops through go-live and beyond * Deliver strategic recommendations at business reviews, presenting to client teams and C-levels, sharing market insights and case studies to inspire performance and long-term growth * Design and implement the right KPI frameworks to monitor clients' advertising network performance and continuously identify growth levers * Support clients in the day-to-day optimization of their Mirakl Ads use (placements, campaign configuration, etc.), ensuring platform adoption and maximizing advertising revenues * Lead tailored workshops and training sessions to ensure optimal onboarding and sustained platform mastery over time   As part of a growing and structured team, you will also: * Contribute to the continuous improvement and industrialization of Customer Success processes and tooling, ensuring scalable and efficient operations as the Mirakl Ads client base grows. Collaborate with BI teams to analyze client activity and monitor advertising network performance * Leverage AI tools and capabilities to enhance the way we deliver value to clients and scale our operations - from automating reporting and insights generation to accelerating strategic recommendations and improving the overall client experience * Act internally as the voice of the Publisher, providing Sales, Customer Success, and Product teams with actionable insights on how Mirakl Ads fits and solves client needs at scale * Stay ahead of market trends and competitive dynamics in the Retail Media industry, translating intelligence into strategic recommendations for clients and internal teams * Contribute your vision in meetings with adtech partners to strengthen Mirakl's positioning in the adtech value chain and support the growth of our global Advertising Services initiative   WHAT MIRAKL IS LOOKING FOR * Master's Degree in Business or Engineering * 3+ years of experience in retail media, the eCommerce industry, or in a consulting firm with strong exposure to digital advertising and/or marketplace ecosystems * Solid knowledge of eCommerce, marketplace, and online advertising, with a strong understanding of adtech value chains * Excellent communication and presentation skills * Strong client-facing and project management skills * Highly business-driven with strong analytical skills, thriving in dynamic environments * Someone eager to thrive in a scaling business environment, contributing to the continuous improvement of the Mirakl Ads Customer Success practice * Fluency in English is a must-have; German and/or French is a strong asset, given our key markets. * Self-motivated and energetic, with experience managing multiple internal stakeholders to deliver commercial goals * Strong organizational skills and attention to detail * Willingness to travel internationally We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations. As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here [https://www.mirakl.com/recruitment-privacy-notice] in English and here [https://www.mirakl.com/fr-FR/recruitment-privacy-notice] in French.  We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews [https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews].

Purpose of this role We are looking for a proactive and commercially minded Client Project Manager to support the continued growth, global alignment and innovation of one of our biggest clients. This role will play a key part in coordinating strategic campaigns, supporting new market launches, identifying innovative partnership opportunities and ensuring client benefits from a consistent, best-practice approach across markets. What you’ll be doing * Supporting global alignment across clients markets, ensuring SLA deliverables are met and communicated clearly. * Coordinating large-scale strategic campaigns, product launches and new market expansion plans. * Working closely with the Global Account Manager, Global Account Executive, Global Team Leader and Global Account Director to deliver against client’s strategic KPIs. * Identifying trends, opportunities and success stories across markets to encourage shared learning and best practice. * Providing insight into new publisher growth trends, innovative technology partnerships and global publisher opportunities. * Coordinating publisher recruitment projects across markets in collaboration with the client's subsidiaries. * Supporting the creation of client toolkits and ensuring launch strategies are aligned, clear and actionable. * Helping improve internal processes and rolling out effective solutions to support strong service delivery.   What we’re looking for * A proactive, enthusiastic and tenacious approach, with the confidence to take ownership and accountability. * Strong communication skills and the ability to work effectively with global teams and stakeholders. * Excellent organisation and time-management skills, with the ability to manage multiple priorities and deadlines. * A keen eye for detail, trends and innovative commercial opportunities. * A collaborative mindset, with the ability to coordinate projects and support team members effectively. * Strong numerical skills and good knowledge of Microsoft Office, particularly Excel.   * Our Offer  * Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance. * Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy. * Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home. * Pension: We make regular contributions to support your retirement savings. * Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments. * Electric Vehicle & Cycle to Work Schemes: Save on commuting costs through tax-efficient schemes for electric vehicle leasing and bike purchase. * Workplace Nursery Benefit: Save on childcare costs through a salary sacrifice scheme with tax and National Insurance savings. In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.   Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/ [https://www.axelspringer.com/en/], and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why [https://www.axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why]   Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.