Dental Front Desk Coordinator

FT Front Desk Coordinator | Austin Market Location(s): Cedar Park Infusion Center  Full-Time | Monday - Friday, rotating Saturdays | 9:00 AM - 5:00 PM ---------------------------------------------------------------------------------------------------------------------------------- We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors. This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional. ---------------------------------------------------------------------------------------------------------------------------------- About the Role As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued. ---------------------------------------------------------------------------------------------------------------------------------- What You’ll Do * Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care * Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place * Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity * Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience * Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment * Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days ---------------------------------------------------------------------------------------------------------------------------------- What We're Looking For * 1–3 years of front desk or administrative experience in a medical or healthcare setting * High School Diploma or GED required * Strong understanding of insurance verification, billing basics, and the patient intake process * Proficiency in EHR/EMR systems and scheduling software * Knowledge of medical terminology and patient-facing protocols * Exceptional customer service and communication skills * Ability to multitask in a fast-paced environment while staying organized and accurate * Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve * Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows ---------------------------------------------------------------------------------------------------------------------------------- Why You'll Love IVX Health We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find: * Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays * Supportive Culture: Work with a compassionate, values-driven team * Professional Growth: Tuition reimbursement, CEU access, and development opportunities * Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more * Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits   About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence ---------------------------------------------------------------------------------------------------------------------------------- Benefits We Offer * Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services. * Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs. * Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security. * Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses. * 401(k) Retirement Plan – Secure your future with a competitive company match. * Disability Coverage – Voluntary short-term and long-term disability plans to protect your income. * Fertility and Family Support – Resources and benefits designed to support fertility care and family planning. * Life and AD&D Insurance – Financial protection for you and your loved ones. * Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being. * Education Assistance – Tuition reimbursement and certification support to help you grow in your career. * Continuing Education – Access to a CEU library for ongoing professional development. * Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about. * Employee Referral Bonus – Earn rewards for helping us find top talent. Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage. ---------------------------------------------------------------------------------------------------------------------------------- EEO STATEMENT IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. Privacy Policy [https://ivxhealth.com/privacy-policy/]

JOIN THE FUTURE OF DENTISTRY, LED BY DENTISTS   At Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and distinguished dental organization, led by dentists. If you’re a motivated change-maker looking to build a lifelong career in dentistry – now is the time to take part in our journey.    At Dental365, our Front Desk Coordinators are the champions of our patient experience. Your role extends beyond the front desk, shaping the lasting impression that defines our standard of care.  OUR PRACTICE:   Soundview Dental Associates - A Dental365 Company - 134 NY-25A, Shoreham, New York 11786 HIRING SCHEDULE:   * Monday: 9:00am-6:00pm  * Tuesday: 9:00am-6:00pm  * Wednesday: 9:00am-6:00pm  * Thursday: 9:00am-5:00pm  * Friday: 9:00am-5:00pm  * Saturday: 8:00am-1:00pm (As needed)  RESPONSIBILITIES:   * Warmly greet and welcome patients with a high level of concierge care.  * Answering phones promptly and responding to messages.  * Managing schedules - input and confirm patient appointments.  * Entering in new patient records and updating ledgers with precision (Denticon).  * Collect co-payments and verify insurance eligibility (PPO/FFS).  * Respond to patient billing or financial inquiries, directing them to the appropriate departments as needed.  * Assist with various office duties as directed by the Practice Manager.  QUALIFICATIONS:   * Prior dental experience is required.  * A resume showcasing a consistent and stable employment history.  * Exceptional organizational skills to manage multiple tasks efficiently.  * Flexibility to adapt to varying schedules as required.  * Strong interpersonal communication skills.  OUR BENEFITS:   * Generous Compensation: We invest in the best and are competitive in our salary offers.   * Flexible Health and Vision Insurance Plans: Tailored options for you and your family's well-being.  * 401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan. * Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual "you" day for self-care.  * Exclusive In-house Dental Program: Heavily discounted services for you and your immediate family.  * Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.  *All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well.  New York Salary Range: $18/HR - $25/HR STEP INTO A NEW ERA WITH DENTAL365   A modern practice environment designed for superior care and comfort. We embrace cutting-edge technology in a soothing environment that goes beyond your ordinary dental practice. We’ve thought through every step in the patient’s experience to perfect our communication and care so that each visit is an eagerly anticipated event.    We’re a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential.    Dental365 celebrates diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected.    Salary Range $18—$25 USD