Facility Management Coordinator

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. About the Role We are looking for an organized, people-oriented professional to step into the role of Office Coordinator, anchoring our vibrant Gothenburg office and serving as the heartbeat of our local team. In this role, you will join a highly collaborative, fast-paced environment where your energy directly impacts the daily happiness of your colleagues. As our Office Coordinator, you will be the first face people meet when they step off the elevator. You aren't just managing a front desk; you are setting the daily tone, energy, and vibe of the office. From welcoming a candidate arriving for an interview to ensuring the music and lighting feel right, you embody our welcoming and transparent culture. Our office is a melting pot of over 35 different nationalities. On any given day, you will be interacting with colleagues from all over the world. We actively embrace this diversity by celebrating multiple international festivities, cultural days, and diverse holidays, making our office an incredibly inclusive and exciting place to work. This role offers a dynamic, collaborative environment where your organizational skills and proactive approach will be highly valued. Your core working hours will be flexible but generally run from 07:00/07:30 to 16:00/16:30 to ensure the office is ready when the team arrives. In this position, you will report directly to the CTO and manage one direct report. To be more specific, your contributions will focus on: Cultivating the Office Atmosphere Breakfast Service Supplier Relations Facility Management Reception Services Event Coordination Requirements At least 2 years of experience in office administration, reception, or facility coordination, ideally within an international, fast-paced corporate or tech environment. A strong background in customer service, hospitality, or a relevant front-facing role where guest satisfaction was your priority. Professional, fluent command of both English and Swedish (written and oral). You will be communicating with local Swedish suppliers as well as our international team daily. People management experience will be considered a plus. Who You Are You genuinely love interacting with people, have a high energy level, and possess a natural ability to make everyone feel comfortable. ou are a collaborative team player who thrives on taking initiative. You don't wait to be told what to do and enjoy the independence of managing your own daily workflow. You are exceptionally neat, detail-oriented, and take pride in maintaining an organized environment. You have excellent control over your tasks and know how to prioritize them in a timely manner. You approach work with a "no task is too big or too small" mindset. It is a distinct advantage if you have prior experience working with modern workplace and office management software, such as: Platforms used to register guests, print badges, or log incoming packages (e.g., Envoy, Slack integrations). Systems for logging maintenance issues or submitting fault reports to landlords. Software used for inventory tracking and streamlined ordering of office supplies, catering, or kitchen essentials. We recognize that exceptional talent comes from diverse backgrounds. If your experience does not perfectly align with every requirement we still welcome your application! We prioritize personality, and are keen on investing in your long-term development. Review of applications and interviews will begin immediately. We recommend submitting your interest promptly to ensure full consideration. Benefits At the Etraveli Group Gothenburg office, you will be part of +200 people, all with different cutting-edge skills and personalities. Our shared ambition, passion, and strong work ethic are what drive us toward the same goals. This foundation allows us to value our individual differences, which we believe are precisely what make us a strong team. With us you can enjoy: Our office is located in Merkurhuset in Gothenburg, a few steps away from public transport and lunch restaurants. We love gaming and after work activities. Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc. Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident. Daily breakfast – To kick the day off just right, breakfast is available at the office every morning. As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Why you’ll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance + 401k + Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep Certification Program   POSITION SUMMARY: * The National Accounts Specialist reports to the Divisional Senior Director, Account Executives * Full-Time * Remote * Anticipated application deadline is August 7, 2026   The National Accounts Specialist is a key role within the organization, responsible for providing specialized support to National Accounts Coordinators and Sales Representatives in managing national accounts. The Specialist will assist with quoting, order management, issue resolution, and customer support for national accounts, ensuring accuracy, efficiency, and customer satisfaction.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: National Account Support: * Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests. * Collaborate closely with internal and external stakeholders to ensure the successful execution of national account activities. Quoting & Order Assistance: * Support the generation of accurate quotes for national accounts, reviewing vendor quotes and providing assistance in negotiating discounts when applicable. * Assist with the order entry process, ensuring timely and accurate processing of orders while adhering to customer requirements and deadlines. Logistics Coordination: * Assist in coordinating logistics for national account shipments, deliveries, and equipment installations, liaising with vendors, carriers, installers, and customers as needed. * Utilize third-party facility management software to track and manage orders, shipments, and installations. Issue Resolution & Customer Support: * Assist in addressing and resolving customer equipment issues, escalating complex issues to senior team members or other departments as necessary. * Provide prompt and professional customer support, ensuring timely resolution of inquiries and concerns. Data Management & Analysis: * Maintain and analyze data related to national account quotes, orders, and installations, identifying trends, discrepancies, and areas for improvement. * Prepare regular reports and updates for National Accounts Coordinators and management to support decision-making and strategy development.   COMPETENCIES: * Understanding of foodservice equipment, industry standards, and best practices. * Superior customer service skills with a focus on delivering exceptional service and support to national accounts. * Strong organizational skills with the ability to coordinate logistics and manage multiple tasks effectively. * Excellent verbal and written communication skills with the ability to convey information clearly and professionally. * Strong analytical and problem-solving skills with the ability to troubleshoot issues and find solutions promptly. * Ability to work collaboratively with National Accounts Coordinators, Sales Representatives, and cross-functional teams.   QUALIFICATIONS & EXPERIENCE: * High School Diploma, or equivalent military or practical experience. * 2 – 4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role. * Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred. * Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities effectively. * Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software. * Ability to successfully pass a background check post offer acceptance.   #PMIndeed