Andon - Komposit

Company Introduction     Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.      We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”    Team Introduction The Andon Operations team is the frontline of quality defense at Coupang, empowered to halt sales of defective products to protect the customer experience. The Andon Operations Trainer is the "Knowledge Architect" of this mission. This role ensures that every team member—from new hires to senior operators—possesses the sharp judgment, technical knowledge, and policy expertise required to make high-stakes decisions in a fast-paced e-commerce environment. What You Will Do * New Hire Onboarding & Foundational Training: Design and execute comprehensive onboarding programs for new team members. Ensure all recruits achieve full proficiency in Andon core processes, product quality standards, and company policy frameworks before entering live operations. * Curriculum Design & Material Development: Independently develop structured training curricula, including SOP manuals, case studies, multimedia learning tools, and visual aids. Create robust assessment tools (quizzes, simulations) to objectively evaluate trainee performance. * Policy Alignment & Up-training: Act as the bridge between strategy and execution. Closely monitor updates from the Policy and Management teams to ensure training materials are 100% aligned with the latest process changes. Conduct rapid "Up-training" sessions for the entire team when policies shift. * Performance Tracking & Observation Reporting: Maintain detailed performance logs and observation reports for all trainees. Use qualitative feedback and quantitative data to identify learning curves and provide actionable insights to Operations Managers regarding agent readiness. * Gap Identification & Continuous Improvement: Proactively audit team performance to identify recurring errors or knowledge gaps. Develop targeted intervention strategies and refresher training to optimize the quality and speed of Andon investigations.   Basic Qualifications: * 3+ years of Experience: Experience as a trainer working for CS, E-commerce, BPO or tech company. * Instructional Design Mastery: Proven ability to translate complex logic and technical policies into easy-to-understand training modules and assessment frameworks. * Analytical Thinking: Ability to identify fundamental performance issues through data monitoring and observation, transforming those insights into effective training solutions. * High-Impact Communication: Exceptional presentation and facilitation skills. Must be able to command a classroom (virtual or physical) and motivate diverse team members. * Adaptability: Ability to thrive in a high-pressure, rapidly changing environment where policies may update weekly. Preferred Qualifications * Language Proficiency: Fluency in English or Korean (written and verbal) is highly preferred to facilitate communication with global stakeholders and interpret regional policy nuances. * Remote/Hybrid Expertise: Experience managing training and engagement within a remote or hybrid team setting.   Remuneration * Monthly salary of more than NT$ 40,000 (fixed or variable salary varies depending on personal qualifications or performance)   Recruitment Process and Others   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled.  * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Equal Opportunities for All * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

公司簡介: 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。  我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職缺名稱: Instock Management Specialist-Andon focus庫存管理專員 在這個關鍵崗位上，您不只是處理案件，更將發揮專門的技術領導力、擔任政策權威，並引領流程最佳化。您的核心使命是大幅降低業務風險、優化高風險的升級工作流，並最大化整體平台的營運效率。 主要職責： * 複雜升級案件處理：針對高度複雜且具模糊性的個案進行調查、分析與果斷處置（例如：仿冒品/智慧財產權侵權審查，以及影響重大的高風險突發事件）。 * SLA 與風險管理： 您必須確保團隊在緊迫的服務水準協定 (SLA) 時限與高壓環境下，仍能做出快速、高質量且精準的決策。 * 流程最佳化 ： 持續評估與檢視營運工作流，藉以標準化作業程序 (SOP)、提升案件分流效率，並主動減少整個營運體系中非必要的案件升級。 * 跨部門協調對接： 作為第一線營運團隊與內部法務 、產品或政策團隊之間的策略溝通橋樑，確保政策執行的準確性與一致性。 * 數據驅動洞察 ： 深入分析營運趨勢與個案數據。您將負責找出系統性風險、發掘根本原因，並向高層管理團隊提出具備前瞻性的長期策略解決方案。 基本條件： * 具備至少 3 年以上電子商務、零售營運、風險管理、客戶服務相關領域經驗 * 數據分析能力： 具備優秀的數據素養。能夠從營運指標中提煉出關鍵洞察，將數據轉化為策略建議，並善用數據支持決策。 * 問題解決與判斷力： 具備卓越的分析思考能力，擅長解構模糊不清的問題，並能在短時間內快速、精準地做出高風險決策。 * 流程改善思維： 具備持續改善的思維，並有優化 SOP 的實際實績。 招募流程： 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知  招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動  將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果  注意事項： 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉  若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知  酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會