Commercial Director CVX Ventures Denmark

STORIES HAVE THE POWER TO MAKE THE ORDINARY EXTRAORDINARY. THEY HELP US THINK BIGGER, SEE BEYOND OURSELVES, AND DEEPEN OUR CONNECTION WITH OTHERS. As one of the world's leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets. Driven by our purpose, "Leading the future of storytelling, we move the world through stories", Storytel Group inspires and entertains people around the world by blending innovation with tradition. We bring stories to life across various formats for everyone to discover. Anytime. Anywhere. Ready for your next chapter? We're looking for a CRM Manager to join our team in Copenhagen! ABOUT THE TEAM The Global CVM team is a passionate and diverse group of people and we’re responsible for the value of our customer base and making them stay in the service. We are focused on campaigns and every aspect of commercial thinking like cross-sell, upsell, and winback. Your job will be to work closely together with local markets in order to deliver, execute and follow up on initiatives. You will also work closely with the CRM team who are responsible for our marketing automation platform and engagement strategy. In this role you will work closely with a range of markets and discuss priorities with the local Country Managers and Marketing Managers. Your role will be both to analyze customer data, present and discuss findings with the local market and initiate initiatives to improve our key metrics. You will also be required to build flows or campaigns in our CRM Marketing Automation tool Braze. This includes finding the right communication channel, adapting copy and images to the system, segmenting users to maximize effect, send out communication and follow up. There is a focus on scalability and leveraging AI to improve our processes, so your input and sparring on how to automate and scale will be valued and help us do more with our current resources to support the company growth. You will also work with e-commerce when it comes to book sales of individual titles and help grow this newly launched area. RESPONSIBILITIES: * Stakeholder management of the markets you are responsible for * Analyze data in order to create initiatives to mitigate customers leaving the service * Discuss initiatives and support local activities in order to increase customer base * Cross-sell, up-sell and win-back in your markets * Follow up and measure impact of initiatives and report to stakeholders * Knowledge sharing with the rest of the organization * Studying changes in key metrics and long-term trends * Think commercially and look for ways to improve our metrics * Take part in projects such as churn-reduction or new subscription type roll out WE BELIEVE THAT YOU HAVE: * Minimum 3-4 years of expertise within CRM - preferably with Braze experience * Experience from both e-commerce and subscription services will be a big benefit * Analytical mind set and used to work with data * Enjoys discussing CRM initiatives with multiple stakeholders and find solutions to improve key metrics * Min bachelor’s degree with a preference in Economics, Statistics, Marketing, Business & Management, or a related field, or have equivalent practical experience * Microsoft Excel/Google Sheets savvy and have experience with BI tools like Looker or other dashboards. * Good AI understanding and how to apply it in a CRM context * Business level of English, fluent in writing and spoken word We believe you'll be a great addition to our small, agile team. We're looking for someone who enjoys collaborating with others, brings a positive attitude, and is eager to roll up their sleeves to get things done. Just as importantly, we value someone who wants to contribute to our team culture, have fun along the way, and take an active interest in the business as a whole. Hi from Per You will be reporting to me, Per Dahlberg, so I just wanted to introduce myself and let you know what you can expect. I’m working from our office in Copenhagen and have been in Storytel for roughly 8 years. My core values are honesty and respect. Giving honest and respectful feedback is a necessity in order to improve our work and we should always strive to improve together. Furthermore, I value freedom with responsibility and our flexibility in the way we work where focus is on meeting deadlines and achieving results. Join a world of stories At Storytel, we're a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us. Does this sound like your next story? Simply fill out the application form and share your CV in English or LinkedIn profile. Answer a few questions, and you're all set.

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.  💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.  In the B2B CRM team at Too Good To Go, we empower our partner stores to fight food waste through engaging, action-oriented communications at scale.  We’re now looking for a B2B CRM Lead to take over the reins, so that we continue bringing forth this mission.  Your Mission You'll work day to day with stakeholders across Product, Data, Commercial, and Marketing to develop and execute against the B2B CRM roadmap. You’ll be a key evangelist for the power of B2B CRM to retain and optimise our partner stores and their supply on the app. From product launches to experimentation to data activations, you set the direction and are dogged in the pursuit of improving the efficiency of our retention and growth engine cross-functionally.  You’ll also lead and advise our team of CRM Managers and freelancers – whose expertise spans both technical and strategic – to release, optimise and scale engaging campaigns, lifecycle programmes, and partner communications globally, both adhoc and automated. This can mean advising on new channel implementations from a strategic standpoint, exploring the MarTech ecosystem and what it can offer for omni-channel, personalisation, and/or AI-decisioning improvements, or even translating adhoc efforts into repeatable frameworks through experimentation.  What we're looking for Our ideal candidate is an experienced leader who can recognise when business opportunities can and should benefit from being folded into the CRM landscape. You will shine in this role if you can think big, and convince others, about how targeted, scalable lifecycle communications align with our north star of saving more food. While we value some technical expertise in marketing automation, CRM or B2B SaaS technologies, we also appreciate your project management skills and ability to juggle priorities to get the job done. Responsibilities  * Oversee strategy behind and execution of B2B marketing planned campaigns, lifecycle marketing automated programs and operational communications * Prioritise defined company priorities – and advocate for them cross-functionally – in the B2B CRM roadmap  * Work closely with the CRM, Product, Marketing & Commercial teams to scope requests and new ideas for features, automations, adhoc comms, and messaging formats * Mentor team members on project prioritisation against strategic goals and establish best practices for scalable, efficient CRM work  * Set the direction for data activation, data-driven insights and proper reporting/attribution work to be able to understand and communicate business impact of CRM efforts, using an experimentation framework for testing and iterative improvements Requirements * Experience leading CRM, retention, lifecycle or marketing automation teams * Track record of improving B2B lifecycles, lead-gen funnels and/or SaaS comms * Working knowledge of Salesforce Marketing Cloud (SFMC) * MarTech understanding of CDPs like HighTouch, Census or Segment, and a product analytics and experimentation platform like Amplitude or MixPanel  * Strategy- and partner-centric, with the ability to think through and deliver against what you believe our supplying partners need and want most * A great communicator who is able to win the hearts and minds of stakeholders across different departments  * A self-starter with an adaptable work-style - able to get results in a fast-paced environment   * A team player - willing to go the extra mile to meet tight deadlines and an ability to inspire and motivate team members to do the same  * Able to work effectively remotely when required  Good to have  * B2B marketing background preferred; marketplace or two-sided platform experience a bonus * Braze experience is a bonus but not a barrier * Knowledge of the broader Salesforce ecosystem like Sales Cloud, Service Cloud, Data Cloud or similar Our values * We win together: Food waste is a big beast to fight. We believe in a #oneteam. * We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. * We keep it simple: Our ambitions are bold but our solutions are simple. * We build a legacy: We’re proud of the change we’re driving.  * We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. What we have to offer  * A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. * Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission. * Personal and professional development opportunities in a fast-paced scale-up environment. * An inclusive company culture where you can bring your authentic self to work * A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. Benefits * WORK FLEXIBLY:  * Enjoy hybrid working from our great offices, at home or abroad. * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Health insurance and pension plans (subject to country of employment). * Additional days off for significant life events * CELEBRATE & SOCIALISE * Regular social events like summer and winter parties. * Coffee, snacks and fully-equipped kitchens. * Get to know our community with a monthly free Surprise Bag * Paid volunteer time through our Shareback volunteering programme * Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups  How to apply * We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. * Submit your CV and Cover letter in English. * Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging. #LI-LO1 #LI-Hybrid   A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.