ServiceNow Developer

LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. * Location: Fully Remote (EST hours) * Job Type: Full-time * Salary: $90,000–$115,000 annually, based on experience * Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance Responsibilities: * Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. * Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. * Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. * Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. * Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. * Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. * Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. * Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. * Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. * Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. * Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Required Qualifications and Skills: * Active DHS Public Trust clearance or higher. * 9+ years of hands-on experience with ServiceNow platform development and administration. * ServiceNow Certified System Administrator (CSA). * Strong expertise in ServiceNow App Engine and custom application development. * Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. * Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. * Proven ability to lead development teams and ensure efficient, high-quality solution delivery. * Experience working in Agile environments with tools like Jira or Azure DevOps. * Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. * Experience working with Amazon Web Services (AWS). * Strong scripting skills in JavaScript, GlideScript, and Flow Designer. * Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. * Strong leadership and mentoring skills, with experience managing development teams. * Exceptional problem-solving, analytical thinking, and troubleshooting abilities. * Excellent stakeholder management, communication, and presentation skills. * Conflict resolution expertise to mitigate risks and ensure project success. Preferred: * Experience with HR Service Delivery (HRSD) solutions within ServiceNow. * Deep expertise in ServiceNow platform architecture and solution design. * Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. * Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

WHO WE ARE Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland. WHO WE ARE LOOKING FOR * Work on ServiceNow-based projects * Develop and implement complex solutions to meet customer requirements * Configure and implement custom applications/modules * Align closely with peers to ensure delivery on time, on budget, on scope * Support teams working in other domains to satisfy integration needs WHAT YOU BRING * Advanced experience with ServiceNow implementations with 3-6 years of Experience in ServiceNow * B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication) * MCA/M.Tech (Computer Science) WHAT WE OFFER * Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)  * System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP   * Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Advanced experience with ServiceNow implementations with 4-8 years of Experience in ServiceNow * Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)  * System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP   * Nice to have ServiceNow customer implementation of FSM/CSM. * ServiceNow CSA certification is required.  * Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem  * Management, Configuration Management, Change Management, Knowledge Management or other ITSM application   * Experience with extending the ServiceNow schema to custom applications    * Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.,  * Understands technical and functional design requirements related to ServiceNow  Create and manage scripts and workflow  * Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell). * A fundamental understanding of ITSM, ITIL or CMDB   * Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system   * Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs   * Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications   * Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly  * Custom UI Changes with usage of Web Technologies such as DOM, HTML changes  * Experience with ServiceNow's ServiceWatch and/or Discovery tools  * Experience presenting and conducting demo reviews with client stakeholder Why you would love to join us Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation. Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.  Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual. Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better. Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling. Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.