Sales and Reservations Support Intern

SUMMARY OF FUNCTIONS WORKS IN A SUPPORTIVE ROLE FOR SALES AND EVENTS TEAM ENSURING CLIENTS’ NEEDS ARE MET AS WELL AS OFFICE DETAILS ARE ATTENDED TO.    ESSENTIAL DUTIES AND RESPONSIBILITIES * Be knowledgeable regarding features and benefits of Northern Quest Resort & Casino and its competitors.  * Thorough understanding of sales, catering, and hospitality terminology, as well as application, including proposal and contract detail  * Knowledgeable of sales markets and distributing inquiries to team  * General understanding of banquet and venue operations as well as amenities the team supports  * Assist with customer inquiries, site inspections or meet and greet, and quote pricing for events as requested  * Coordinate all internal catering requests from inquiry through billing completed  * Support managers with client preplanning needs, event orders, group resumes, turnovers, proposals, and contracts as requested  * Correspond with clients for guest rooms to include: reservations, pick up reports, no shows, and billing as requested  * Review all turnovers for accuracy and ensuring key task dates are established, then worked  * Monitor group pick up and cut off dates regularly, coordinating with client and servicing manager  * Understanding of reservation processes, maintaining communication with rooms division for training to ensure consistency   * Ensure initial communication with clients via phone and email are responded to timely  * Coordinate IT requests, HIPPO entries, E-Req orders, credit card transaction processing, and other property processes are taken care of for office  * Maintain Files (electronic and hard copies) and storage areas are kept organized with par levels maintained  * Complete coordinator daily, weekly, monthly check list (including regular reports, inventory, meetings established, calendars monitored)  * Ensure confidentiality for clients as well as leadership is maintained  * Clients are always treated with respect, adhering to AAA Four Diamond / Forbes Four Star standards at all times  * Ensure client correspondence is timely and accurate  * Resolve customers’ concerns and needs in a professional manner  * Be knowledgeable and competent with sales and catering software  * Be able to work well in a team environment with the employee acting as a team leader with minimal supervision  * Adhere to department standard operating procedures  * Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures  * Ensure control/protection of company assets  * Responsible for maintaining a good attendance record  * Available and willing to work any changes in hours deemed necessary for Business Levels  * May be required to be a panelist for the Internal Review Hearings  * This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned      * Contacts/Purpose of Contracts    * Existing and potential group clients for purpose of servicing group events as assigned.   * All department supervisors and above as directed.   SUPERVISORY RESPONSIBILITIES This has no supervisory responsibilities. EXPERIENCE ONE YEAR PREVIOUS HOSPITALITY INDUSTRY EXPERIENCE.  SKILLS & ABILITIES * Proficient in the use of Microsoft programs and other computer software.   * Exceptional “people skills”.  * Creativity, excellent verbal, writing and editing skills.  * Ability to maintain effective working relationships with department head and team members.  * Skill in solving practical problems and dealing with situations where only limited standardization exists.  * Excellent organizational, communication and interpersonal skills.  * Skill in identifying and resolving problems under pressure conditions.  * Demonstrated ability to be proactive and remain positive in a multi-tasking environment.   * Flexible with scheduling, as promotional and special events demand.  EDUCATION * Associate’s degree (A.A.) or equivalent from two-year college or technical school or equivalent combination of education and experience. OTHER REQUIREMENTS * Ability to obtain and maintain a Tribal Gaming License. * Valid driver’s license (Must be in possession while operating a Tribal Vehicle). * Flexible scheduling, as promotional and special events demand. * Must be willing to sign a legally binding non-competition contract that prohibits activity that directly conflicts with the integrity of Kalispel Tribe Economic Authority’s business interests and its affiliate organizations as specified within the contract, for the duration of time listed. PHYSICAL DEMANDS The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate. TRAVEL REQUIREMENTS Local travel is occasionally required.  Travel outside of the state is infrequently required.  Typical travel time is generally less than a week.  HIRING PREFERENCE The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. GENERAL SIGN-OFF & DISCLAIMERS The employee is expected to adhere to all company policies. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.   This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 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FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. WHAT YOU'LL BE DOING * Client Relationship Management: Build and maintain strong relationships with key clients across the Iberia region (Spain). Drive adoption of our system through clear, proactive communication focused on building trust and maximising the value of the partnership. * CRM and Pipeline Optimisation: Continuously and accurately track the opportunity pipeline and manage all interactions in the CRM (HubSpot) with autonomy, ensuring account satisfaction and growth. * Cross-functional Coordination: Work closely with Development and Support teams, sharing strategic feedback, escalating relevant issues, and helping optimise the customer experience. * Client Onboarding: Guide new clients through the onboarding process, ensuring the setup and customisation of our system are aligned with their needs and that they experience a smooth and efficient implementation. * Usage Analysis and Optimisation: Monitor feature adoption and system performance across each account, proposing improvements and optimisation strategies to increase customer satisfaction and return on investment. * Activity Documentation and Reporting: Maintain detailed records on the status and usage of each account, producing regular reports to provide visibility on performance and improvement opportunities. YOUR PROFILE * 2–5 years of experience in similar roles within SaaS environments, with a strong focus on account management, system configuration, and customer support. * CRM and analytical skills: Experience using CRM platforms to manage customer accounts and analyse data to support strategic decision-making. * Professional English (B2 or above): Ability to communicate confidently with international clients. * Mobility: Full UK/European driving licence (or equivalent Category B licence) and willingness to travel occasionally to client sites. Skills * Communication and negotiation: Excellent communication skills, with the ability to build relationships, influence stakeholders and negotiate commercial agreements. * Customer focus: Strong customer-centric mindset, proactively identifying and addressing client needs while delivering an outstanding customer experience and resolving issues efficiently. * Organisation and multitasking: Ability to manage multiple accounts and projects simultaneously, prioritising effectively to meet deadlines. * Collaboration: Experience working cross-functionally with Customer Support, Sales and Product/Development teams to enhance the customer experience. * Empathy and adaptability: Ability to adapt to changing priorities and tailor your approach to the specific needs of each client. WE VALUE * Industry knowledge: Previous experience or a strong understanding of the industry we operate in, particularly the nightlife and hospitality sector, is highly desirable. * Experience with all-in-one management platforms: Experience working with integrated business management platforms or end-to-end operational software is considered a strong advantage. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.