Team Lead - Account Management

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, Account Management We’re looking for an experienced and inspirational leader to join the Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You excel in driving revenue, streamlining operations, fostering collaboration, and engaging with executives. As a key contributor in our China business, you'll help shape our culture and team environment, creating future leaders for Adyen. You'll encourage growth by helping the team increase wallet share, cross-selling, upselling, and building strong relationships with enterprise merchants. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You'll help manage relationships with merchants across multiple industries and understand the unique needs of a merchant, while providing them with payments expertise and guidance to help them grow. What you’ll do * Drive commercial growth by providing advice and strategic consultation for your team members on best practices to increase share of wallet, upselling and cross selling, building strong relationships, and bringing valuable insights to your merchants. * Set clear individual and team goals focused on revenue growth, report on performance and metrics at an executive level; * Create an inspiring and collaborative environment with an open feedback culture, motivate team members and encourage creativity while understanding training needs; * Provide coaching in areas as strategic account planning, contract negotiations, product roadmap discussions, and executive engagement; * Provide strategic and consultative advice to help influence and full-fill the global payments strategy of enterprise companies; * Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects; * Serve as a thought leader and extensive source of knowledge for your colleagues in the account management team and other company departments; * Proactively foster a positive working environment for our business and maintain good relationships with external and internal stakeholders. Who you are * You're a dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive; * You have a strong network in the payment/fintech industry in China * Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management; * Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions; * Highly skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals; * Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results. Requirements * Native in Mandarin with business proficiency in English * Solid experience in payments, alternative payments methods, or card acquiring industry * Experience in engaging with C-suites in enterprise companies within e-commerce, digital, online marketplaces or platform industry * At least 2+ years experience in managing teams * Experience in revenue driving position with track record of growing share of wallet, cross-selling, upselling is highly desirable   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! This is a full-time, on-site position based in Berlin. What You’ll Do * Take full ownership of the Account Manager Team (>10 AMs) across multiple European markets, building, mentoring, coaching, and inspiring a high-performing, collaborative team. * Your onboarding will consist of diving deep into the role, taking care of a batch of customers yourself. * Ensure account management is the voice of the customer internally. * Develop and push an upsell motion in every market, NRR (net retention rate) is your north star. * Strategically plan and implement projects that improve efficiency & performance in the department. * Constantly coach the team to reach new heights, shadowing calls, joining some, and providing actionable feedback is your thing. What Makes You a Great Fit * Strong knowledge of B2B customer success, and account management (5+ years experience) and proven ability to engage directly with clients. * You are a leader, coaching and mentoring teams to constantly reach new heights is what drives you. * Proven success in scaling operations and leading teams, ideally across more than one market in fast-paced environments like startups or scale ups. * You come either from a top tier business school, or have a technical background e.g. (industrial-) engineering * Previous experience in the startup ecosystem or high-growth environments. * Motivation to drive change in renewables and have a tangible positive impact. * Exceptional communication, and relationship-building skills. * Excellent English communication skills (C2). proficiency in French, Italian or Spanish is a plus. Why Join Us? * Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers. * A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt. * Enjoy opportunities for personal and professional growth. * Embrace the freedom to innovate and make quick changes in a dynamic team. * Perks include gym membership, coffee, regular team events, MacBook and more. * Receive competitive pay. Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all. About Reonic At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.