Enterprise Account Executive, HK & TW

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow What you'll do * Be fully responsible for the success and satisfaction of your merchants * Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts * Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience * Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants * Work and collaborate with colleagues in the global Adyen team Who you are * You have at least 6 years of experience managing enterprise level clients in a fast paced & dynamic environment * You have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.) * You have excellent project management skills, orchestrating complex project, working with cross-functional team to achieve the best results * You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive * You're passionate about pushing boundaries and creating value in the payment space * You enjoy working in uncertain situations, and you can deal with ambiguity * You're an excellent communicator who can build relations at all levels * You can work seamlessly with a global, multicultural team * You're have full professional proficiency in English, Cantonese & Mandarin as this role will be working with merchants in HK and Mainland China   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Hong Kong office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

About Elyos AI We’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would. We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we’ve been growing revenue ~30% month on month and shipping fast. It’s been wild so far - and we’re just getting started. We recently raised a $13m series A to turbocharge our growth. WHY THIS ROLE EXISTS Elyos started with owner-operated trades businesses, and that engine is flying. But the biggest opportunity in front of us is enterprise: housing associations, PE-backed trades rollups, national maintenance and FM groups, and multi-site field service operators. These organisations handle enormous call volumes, run complex operations across dozens of locations, and feel the cost of every missed call and no-access visit at scale. Our founders have been closing these deals directly: building trust, running pilots, and expanding site by site. Your job is to take that founder-led motion and turn it into a repeatable, scalable enterprise engine that you own end to end. This is not a high-volume transactional sales role. It's a foundational enterprise role where you'll shape how Elyos wins, deploys, and grows inside large organisations. WHAT YOU'LL DO The role spans two tightly connected tracks. Success means owning both. ENTERPRISE ORIGINATION & EXPANSION How Elyos enters large organisations and grows over time * Own relationships with enterprise accounts: housing associations, PE-backed rollups, franchise networks, and national field service groups (multi-site, multi-region). * Navigate complex buying committees: operations directors, contact centre leaders, IT, procurement, and investors. * Design phased entry models: pilots, limited rollouts, and structured expansion plans. * Run 3-6 month expansion cycles, proving value site by site and region by region. * Turn founder-led wins into a repeatable playbook that others can run as we scale the team. ENTERPRISE DEPLOYMENT & VALUE REALISATION How Elyos proves impact and earns trust at scale * Work with customers as design partners, shaping how Elyos is deployed across large, complex organisations. * Partner closely with product and engineering to influence roadmap, packaging, security, and rollout strategy. * Define and communicate enterprise ROI: call capture, booked jobs, reduced no-access rates, and operational reliability. * Translate outcomes into executive-ready narratives for leadership teams, boards, and PE stakeholders. * Drive durable expansion across portfolios once value is proven. WHO YOU ARE * Customer-obsessed: You start with the customer. You empathise with their needs, ask the right questions, and build with their success in mind. * Biased for action: You try stuff. You move quickly, experiment often, and aren't afraid to learn in public. * Owner's mindset: You don't wait for permission. You take responsibility for outcomes and raise the bar for the whole team. * A systems thinker: You enjoy designing repeatable motions, not bespoke one-offs. You want to build the playbook, not inherit one. * Ambitious & bold: You think big and take bets. You're excited by markets and deal sizes others might shy away from. * Care deeply: You give a shit about the quality of your work. If a deal or a deployment isn't great, it nags at you until you make it better. WHAT YOU BRING * 6+ years of experience selling complex B2B or vertical SaaS solutions, with time spent in enterprise or strategic accounts. * A track record of closing and expanding six-figure ACV enterprise accounts. * Experience selling to multi-location operators: housing associations, PE-backed groups, franchise systems, or national service businesses is a strong plus. * Comfort building new motions from scratch in a fast-moving startup, without a finished playbook. * Executive presence and the ability to translate AI and technical capability into business impact. * Bias toward outcomes: adoption, expansion, and real revenue. BONUS IF YOU HAVE * Experience in field services, FM, social housing, utilities, or adjacent industries. * Familiarity with AI, voice, or contact centre technology. * Experience working alongside founders to formalise an early enterprise motion. PERKS & BENEFITS * 💸 Competitive salary & equity - we are building together, we win together * 📚 AI-focused learning & development - stay ahead of the curve. * ✈️ Team socials & annual offsites - cool destinations included(last year we went to Greece!). * 🏥 Private healthcare - because your well-being matters.