Junior Functional/Business Analyst - Sept 2027

At Langate, we're passionate about crafting digital solutions that make a real impact. Our focus spans diverse sectors, including business, medicine, and education. We take immense pride in our strong collaboration with the U.S. We're here to shape the future of technology, one milestone at a time. In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.  We are looking for a curious Business Analyst to join the team and help scale the business alongside experienced colleagues.      About the project : The product is a global employee recognition platform used by large companies to help people thank and reward each other at work. Employees can send personalized recognition messages, attach points or awards, and later exchange those points for gifts from the internal rewards catalog.    In many organizations, employees feel unseen and undervalued, even when they do great work. Our product solves this by creating a simple, engaging way for people to recognize good work instantly, right when it happens, and make that recognition visible to the whole company.   The platform supports multi-tenant architecture, meaning every client has its own version of the system with unique branding, translations, reward programs, and product catalog categories. End users are medium- and large-sized enterprises worldwide that care about employee engagement, retention, and company culture.   The team includes Product Managers, Business Analysts, Developers, Designers, QA, and a Project Manager working in close collaboration. We use Agile, with regular iterations and two releases per year. The roadmap is defined upfront.    Requirements:  * 1+ years of experience in IT business analysis, creating technical documentation.  * Quick learning: ability and desire to self-educate in a new industry in a short time.  * System thinking: the ability to analyze products, evaluate impact, and think about risks.  * Excellent communication skills and the ability to talk with technical and non-technical people, as well as management.  * English B2 and higher: fluent communication with the clients and international team members.  * Flexibility and willingness to adapt to the client and team needs.    Responsibilities:  * Communicate clearly and confidently to build trust and effective relationships with folks on both the business and technical sides.  * Elicit and discuss functional and non-functional requirements with the stakeholders.  * Analyze the existing specifications and actual solution as the source of requirements.  * Present requirements to the team and provide support in grooming and testing activities.  * Decompose the requirements into backlog items and maintain the backlog.  * Update the solution specification documentation.    Nice to have:  * AI knowledge and experience applying it to add value to both the development lifecycle as well as incorporating it into features for client-facing applications      Team: 3 BAs, 10 In-House DEVs, 4 DEVs on customer side, 6 Manual QAs, 1 AQA, 1 Scrum Master/Project Manager. Up to 25 people in total.  Schedule: 5/2, 8-hour working day (40 hr per week).  US time-zone preferable, at least 4+ hours of overlap  Hiring process: HR interview + PI Test + Technical interview + Final interview with the customer    We offer:   1. Competitive salary  2. B2B contract, paid sick leave, 20 days of paid vacation  3. Free English lessons     4. Flexible work schedule     5. Official Ukrainian holidays are non-working days    6. Paid courses and certifications     7. Сoach / psychologist consultation     8. Workshops     9. Career development plan  10. Mentoring Education     11. Medical Health Insurance        Why Choose Us? What Do We Offer that's Exceptional?     1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.  2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.     3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.     4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.         When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!      Need more information? Welcome!

Job Title: Senior Software Engineering Business Analyst Status: Exempt Reports to: Manager - IT Programming  Department: IT Core Programming Job Code: 12018 Pay Range: $123,600.00 - $140,000.00 Annually Location: Remote in California WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You are a Senior Software Engineering Business Analyst who supports software engineering Agile Scrum teams by translating complex business needs into high-quality software solutions. You are an experienced professional who partners directly with product owners, developers, and stakeholders to drive the design, development, and implementation of solutions using Agile and Scrum practices. You proactively identify functional gaps, process improvement opportunities, and risks, while ensuring solutions align with organizational goals, Agile principles, and software engineering best practices. WHAT YOU'LL DO: * Oversee all aspects of the Software Development Lifecycle for custom-built software solutions by reviewing, analyzing, and documenting business and technical requirements, workflows, and processes. * Drive efficient and effective joint requirements and solution discussions with engineering, product, and business stakeholders. * Provide high-quality analytical system solutions and recommendations for key stakeholders. * Proactively identify functional gaps, process improvement opportunities, and risks within software engineering projects. * Collaborate with product owners and Scrum Masters to create and refine product backlogs using Agile practices. * Create user stories, acceptance criteria, and process flows that are clear, testable, and aligned with business value. * Lead or participate as technical subject matter expert in the implementation of complex software projects from inception to completion. * Participate in Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives. * Champion Agile practices and lead continuous improvement initiatives within the engineering team. * Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for the development team using tools such as Visio, Jira, Confluence, MS Word, Excel, and SharePoint. * Provide Tier 3 application support for internally developed software, including timely resolution of tickets and operational issues. * Troubleshoot issues, assist in triage, assess risk, and serve as an escalation point for incident management. * Manage administrative functions such as customizations of forms, fields, reports, dashboards, workflows, and role-based access management. * Resolve complex engineering requests or issues through effective listening, action, information gathering, and escalation as needed. * Keep users and stakeholders informed on progress and resolution of issues, maintaining alignment with service level agreements. * Collaborate and coordinate with internal technical teams and external partners to address software needs and production issues. * Establish and maintain strong working relationships with engineering, product, and business teams. * Participate in on-call support for critical response to after-hours application impairments or major outages as needed. * Product & Backlog Leadership: Facilitate discovery workshops; own backlog quality; drive acceptance criteria and testability with QA; support capacity planning across sprints/releases. * Analysis & Design: Lead end‑to‑end SDLC analysis, process modeling, and data flows; produce decision options with trade‑offs; maintain traceability across epics/features/stories. * Operations & Triage: Own production ticket management for in‑scope apps (prioritization, SLAs), participate in war‑room triage during outages, and coordinate Tier 3 resolution with engineers and vendors. * Vendor & Partner Management: Open, monitor, and resolve vendor cases, ensuring timely updates, risk tracking, and post‑mortems aligned to change/incident practices. * Governance & Workstreams: Operate within G1 Dedicated Workstreams (cadence, reporting), align backlog to stakeholder councils/prioritization forums, and communicate delivery health. * Mentorship & Standards: Mentor junior BSAs, uplift analysis practices, and contribute templates/standards (ServiceNow/Miro/Visio) to improve consistency. QUALIFICIATIONS AND PREFERENCES: * Bachelor’s Degree degrees in Information Technology, Computer Science, Software Engineering, or related field required. Agile certifications (CSPO, CSM, PMI-ACP) preferred. preferred * 7+ years experience in software engineering, technical business analysis, product development, and process improvement. Experience working in Agile/Scrum environments is strongly desired. preferred WHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3247 [https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3247] DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. #LI-Remote