Product Manager (f/m/d)

WHAT WE BUILD Most companies find out about supplier insolvencies, cyber attacks, factory fires or floods that affect their supply chain when it's already a crisis. Prewave exists to change that. We're an AI-native company giving BMW Group, Hilti and Lufthansa real-time visibility into supply chain risks before they become headlines.  We're looking for a Product Manager  who takes ownership of complex, resilient B2B workflows and customer activation from day one. Someone who uses AI as a default part of how they work - and knows when to trust their own judgment.  WHAT YOU'LL OWN * Take end-to-end ownership of the onboarding process, ensuring a smooth path for new customers from signup to full product adoption. * Act as the connective bridge between Customer Success Operations, Sales, Data Management, and Engineering, aligning priorities across teams without formal reporting authority over them. * Manage dependencies across engineering domains — including integrations, resilience, and supply chain data — to keep onboarding workstreams unblocked and moving. * Develop a deep understanding of customer needs and how the onboarding journey connects to Prewave's broader product ecosystem. * Prioritize internal process improvement and dependency management, working closely with key engineering contacts to remove friction from the onboarding experience. * Operate within our Shape Up framework (6 weeks of building, 2 weeks of cool-down/planning), shaping and scoping onboarding-related work each cycle. * Collaborate with design and cross-functional stakeholders to continuously refine onboarding workflows as the company scales. WHAT WE ARE LOOKING FOR You are the right fit if you: * 5+ years of experience in Product Management, ideally with a focus on internal tooling, operations, or process-driven products rather than purely technical/feature development. * Strong stakeholder management skills, with a proven ability to align cross-functional teams (Customer Success, Data, Engineering) around shared priorities. * Demonstrated ownership mentality — comfortable driving end-to-end outcomes without direct authority over the teams you depend on. * Solid understanding of dependency management within complex, multi-team processes. * Openness and enthusiasm toward using AI tools (e.g. Cursor, Gemini, OpenAI-based tools) to support analytical workflows — curiosity over skepticism. * Based in or willing to work from Vienna, with in-office presence expected two days per week on average. Nice to have: * Experience working within or adjacent to Shape Up or similar iterative/cycle-based product methodologies. * Familiarity with onboarding, activation, or customer success workflows specifically. * Exposure to supply chain risk, data management, or B2B SaaS environments. * Experience working with integrations or resilience-related engineering teams. * Comfort operating in ambiguous, less-technical PM contexts where influence and alignment matter more than direct execution. WHAT'S OUR WORKING STYLE We're a resilient AI-native team building an AI-native resilience product - and we hire for both. For us, AI-native has always meant humans and AI working together, not one replacing the other. We use tools like Claude & Gemini as a normal part of the job, to think faster, work smarter and spend less time on the repetitive stuff. We treat AI fluency as a skill like any other - something you build, experiment with and keep developing.  What goes with that is real ownership. You'll have the space and the trust to figure things out your way - with a strong team around you and plenty of support when you need it. Things move fast here and the brief won't always be complete, but that's what makes the work interesting. The people who do best at Prewave are curious by default, go after things rather than wait to be handed them, and don't lose their footing when the plan changes. We score six values in every interview - creating positive impact, optimising for customer value, being an ambitious innovator, operating with urgency, doing things that make sense and collaborating with kindness - so you always know what we're looking for and can prepare accordingly.  THE PACKAGE Minimum EUR 46,000 gross annually based on the collective agreement, the actual compensation being tailored to your qualifications, experience, and the role. Flexible hours and hybrid working.  Your birthday off. MyClubs partnership. Mental health support. Regular health check-ups and initiatives. Company-wide training. Fun team events. Device of choice. Work from anywhere - up to 8 weeks a year.

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Munich or in Berlin, Germany.   We’re recruiting a Product Manager to drive our automated identity verification solution, delivering compliance, security, and performance. KEY RESPONSIBILITIES We are hiring a Senior Product Manager to own the end-to-end product lifecycle: capture market and customer needs, shape strategy and roadmap, and drive delivery with engineering. You will advise sales and customer‑facing teams and work directly with customers on product setup and solution patterns. The immediate priority is supporting customer migrations to a new platform driven by regulatory change; the role will broaden to encompass additional capabilities on the new platform over time. You will collaborate closely with Product & Technology Leadership and Sales Leadership across DACH and other markets. IDnow provides GenAI-enabled tooling and expects responsible, compliant use.  * Business outcome ownership: define measurable goals and KPIs (adoption, quality, satisfaction) and drive outcome-oriented delivery.  * Roadmapping: maintain an outcome-focused roadmap that converts market, regulatory and customer insights into prioritized initiatives; align with leadership and sales.  * Delivery & specification: translate roadmap items into epics, user stories and testable acceptance criteria; lead backlog refinement, sprint planning and reviews; make trade‑offs on scope, quality and timelines; coordinate release readiness and enablement.  * Incident triage & quality: rapidly triage issues, gather context, coordinate fixes, run post-incident reviews and capture preventive actions in the backlog; communicate status to customer-facing teams and customers.  * Migration support: help define pragmatic migration plans, cutover guidance, deprecation strategies and customer enablement materials; track adoption and surface risks.  * Customer engagement: join customer meetings with Sales and Customer Success to validate value propositions via interviews, prototypes and pilots.  * GenAI-‑enabled ways of working: use GenAI to accelerate discovery, specification, incident summaries and reporting—ensuring human oversight and compliance.    PREFERRED EXPERIENCE * Degree in Business, Computer Science or related field.  * 8 years in product roles with end-to-end ownership.  * Proven customer facing experience.  * Technical fluency (APIs/architecture).  * Agile proficiency (Jira/Confluence).  * Practical, responsible use of GenAI  * Experience with Enterprise customer migration is preferable  * German and English    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.   IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.