(Junior) Operations Assistant Hamburg (m/w/d)

Location: Hamburg or Berlin Now part of the Lyft family, Freenow by Lyft is accelerating towards aggressive growth. Strong regional foothold and massive institutional backing are placing us as one of the key players in the European ride-hailing. Join us in our mission to build new business models and innovative tech! ---------------------------------------------------------------------------------------------------------------------------------- YOUR DAILY ADVENTURES WILL INCLUDE: One of our core goals for 2026 is the complete digitalization of the European phone-to-taxi market. We are moving beyond our core business developing the #1 mobility app, to provide our fleet partners advanced SaaS and operational capabilities. We are looking for a driven, hands-on Junior Project Manager to help us build this vertical from the ground up. Reporting to our Senior Business Development Manager (New Ventures & Go-to-Market), you will own two connected missions: building out Freenow’s own phone-to-taxi demand channel, and keeping the operational engine behind our dispatch platform running across markets.   * Build the Phonelines Business: Stand up Freenow’s own local phone-to-taxi numbers across our cities of presence and grow inbound demand to them; * Optimize the Call & AI-Dispatch Funnel: Own and continuously improve the conversion funnel across our Call Centre and AI-dispatching operations — measuring every stage, reducing friction, and turning inbound callers into completed rides; * Own & Optimize the Operational Engine: Take ownership of the day-to-day operations behind our B2B SaaS dispatch platform — onboarding, invoicing, data validation, and system updates — while continuously improving it: documenting workflows, spotting inefficiencies, and turning manual, repetitive processes into scalable, automated ones using tools like Excel, SQL, Python, or BI dashboards; * Run Cross-Functional Projects End-to-End: Coordinate across Product, Sales, Operations and Legal to plan, execute and track initiatives — keeping stakeholders aligned, deadlines on track, and projects moving from idea to launch. ---------------------------------------------------------------------------------------------------------------------------------- TO BE SUCCESSFUL IN THIS ROLE: * Project Management & Ownership: You are structured, organized, and take end-to-end ownership. You can juggle multiple workstreams, keep stakeholders aligned, and drive projects to completion without being told twice; * Analytical & Process Mindset: You translate messy, real-world industry problems into clear, structured solutions. You love finding inefficiencies — ideally to automate them away; * Hands-On & Data-Fluent: Strong attention to detail and a structured way of working with data. Advanced Excel is a must; familiarity with SQL, Python or BI / data-visualization tools is a strong plus; * Internal Influence & Collaboration: You communicate clearly and build strong working relationships across Product, Sales, Operations, Marketing and Legal — aligning stakeholders, unblocking dependencies, and driving projects forward without needing formal authority; * Experience: 1–3 years in Project Management, Business Development, Operations, Consulting, or a B2B SaaS / marketplace environment (strong internships count). A degree in Business, Business Informatics, Industrial Engineering, Economics or a related field; * Languages: Fluent English is required. German is a strong plus given our focus on the market. *   ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?   [https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/bltadef6ed7354e9cc4/65a10957984e23040a418da6/glassdoor-logotype-rgb_2.png]https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm       [https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/blte53af231aaa0c840/65a109382311a30407ba07ce/kununu_logo_black_2.png]https://www.kununu.com/de/mytaxi-intelligent-apps        [https://brand.linkedin.com/content/dam/me/business/en-us/amp/brand-site/v2/bg/LI-Logo.svg.original.svg]https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/

Location: Hamburg or Berlin Now part of the Lyft family, Freenow by Lyft is accelerating towards aggressive growth. Strong regional foothold and massive institutional backing are placing us as one of the key players in the European ride-hailing. Join us in our mission to build new business models and innovative tech! ---------------------------------------------------------------------------------------------------------------------------------- YOUR DAILY ADVENTURES WILL INCLUDE: One of our core goals for 2026 is the complete digitalization of the European phone-to-taxi market. We are moving beyond our core business developing the #1 mobility app, to provide our fleet partners advanced SaaS and operational capabilities. We are looking for a driven, hands-on Junior Project Manager to help us build this vertical from the ground up. Reporting to our Senior Business Development Manager (New Ventures & Go-to-Market), you will own two connected missions: building out Freenow’s own phone-to-taxi demand channel, and keeping the operational engine behind our dispatch platform running across markets.   * Build the Phonelines Business: Stand up Freenow’s own local phone-to-taxi numbers across our cities of presence and grow inbound demand to them; * Optimize the Call & AI-Dispatch Funnel: Own and continuously improve the conversion funnel across our Call Centre and AI-dispatching operations — measuring every stage, reducing friction, and turning inbound callers into completed rides; * Own & Optimize the Operational Engine: Take ownership of the day-to-day operations behind our B2B SaaS dispatch platform — onboarding, invoicing, data validation, and system updates — while continuously improving it: documenting workflows, spotting inefficiencies, and turning manual, repetitive processes into scalable, automated ones using tools like Excel, SQL, Python, or BI dashboards; * Run Cross-Functional Projects End-to-End: Coordinate across Product, Sales, Operations and Legal to plan, execute and track initiatives — keeping stakeholders aligned, deadlines on track, and projects moving from idea to launch. ---------------------------------------------------------------------------------------------------------------------------------- TO BE SUCCESSFUL IN THIS ROLE: * Project Management & Ownership: You are structured, organized, and take end-to-end ownership. You can juggle multiple workstreams, keep stakeholders aligned, and drive projects to completion without being told twice; * Analytical & Process Mindset: You translate messy, real-world industry problems into clear, structured solutions. You love finding inefficiencies — ideally to automate them away; * Hands-On & Data-Fluent: Strong attention to detail and a structured way of working with data. Advanced Excel is a must; familiarity with SQL, Python or BI / data-visualization tools is a strong plus; * Internal Influence & Collaboration: You communicate clearly and build strong working relationships across Product, Sales, Operations, Marketing and Legal — aligning stakeholders, unblocking dependencies, and driving projects forward without needing formal authority; * Experience: 1–3 years in Project Management, Business Development, Operations, Consulting, or a B2B SaaS / marketplace environment (strong internships count). A degree in Business, Business Informatics, Industrial Engineering, Economics or a related field; * Languages: Fluent English is required. German is a strong plus given our focus on the market. *   ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?   [https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/bltadef6ed7354e9cc4/65a10957984e23040a418da6/glassdoor-logotype-rgb_2.png]https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm       [https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/blte53af231aaa0c840/65a109382311a30407ba07ce/kununu_logo_black_2.png]https://www.kununu.com/de/mytaxi-intelligent-apps        [https://brand.linkedin.com/content/dam/me/business/en-us/amp/brand-site/v2/bg/LI-Logo.svg.original.svg]https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/