Senior Director, Technology Operations

Company Introduction    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing ecommerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.    Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Job Overview   Global Operations Automation and Robotics Technology (GO ART) is the Zero-One organization within Coupang chartered to design, build, and deploy the most advanced fulfillment and transportation automation and robotics solutions in the industry. We are transforming Coupang's logistics network through in-house robotics, computer vision, and AI — at a scale and speed unmatched in Asian e-commerce. The team is based in Mountain View, Seattle, and Seoul.   We are looking for a Senior Director of Robotics & Computer Vision to lead the technical strategy, organization, and delivery of GO ART's robotic perception and manipulation programs end-to-end. This executive is the single technical owner for how Coupang's fulfillment centers see, reason about, and physically interact with the world.   The right candidate is a player-coach technology leader who has personally built and shipped robotic perception or manipulation systems at production scale, and who has subsequently grown and led multi-team organizations (engineers, applied scientists, and hardware/integration partners) that deliver against aggressive operational milestones. They are equally comfortable presenting a research roadmap to executives, debugging a 6-DoF pose-estimation pipeline on the floor of an FC, and recruiting world-class talent into a fast-moving Zero-One environment.   Key Responsibilities * Own the technical vision and multi-year roadmap for robotic perception, manipulation, and CV-driven automation across Coupang's global fulfillment and logistics network. * Build and lead the org — multiple teams of CV engineers, robotics engineers, applied scientists, and ML engineers across the U.S. and Korea. Hire, mentor, and develop senior IC and management talent. * Set the bar for technical excellence in real-time perception (2D/2.5D/3D sensing, DNN-based detection/tracking/recognition, pose estimation, 3D reconstruction, sensor calibration) and robotic manipulation (grasping, picking, packing, induction, sortation). * Drive cross-functional execution with hardware, controls, simulation, MLOps, fleet software, and operations teams to deliver integrated systems from prototype to production deployment at scale. * Translate operational requirements into engineering programs — partner with FC operations, industrial engineering, and supply-chain leaders (largely KST-based) to identify the highest-ROI automation opportunities and ship against them. * Represent Coupang externally as a technical thought leader in robotics and CV: conferences, publications, partnerships with academia, and senior-level vendor/partner engagements. * Operate with a startup mindset — comfortable under ambiguity, hands-on when the problem demands it, and relentless about converting research into deployed, reliable, cost-effective systems.   Basic Qualifications * PhD in Computer Science, Electrical Engineering, Robotics, Computer Vision, AI/ML, or a closely related discipline (or MS with equivalent industry depth). * 12+ years of experience developing and shipping production robotics, computer vision, or robotic perception systems — including hands-on technical contribution earlier in career. * 6+ years leading engineering organizations, with demonstrated experience managing managers and scaling teams of 30+ across multiple locations. * Track record of delivering at least one large-scale robotics or CV automation program from concept to wide production deployment (warehouse automation, autonomous systems, manufacturing robotics, or comparable). * Deep expertise in modern computer vision and deep learning: real-time DNN architectures, 2D/3D object detection, tracking, recognition, 6-DoF pose estimation, 3D data processing, automated sensor calibration. * Demonstrated ability to set technical direction, make architectural calls, and resolve ambiguity in fast-moving, resource-constrained environments.   Preferred Qualifications * Experience leading robotics/CV organizations at hyperscale e-commerce, logistics, or robotics companies (e.g., Amazon Robotics, JD.com, Alibaba, Symbotic, Nimble, Covariant, Berkshire Grey, or comparable). * Direct experience building and deploying robotic manipulation systems (pick/place, induction, palletizing, kitting) using robotic arms in production fulfillment environments. * Experience defining and operationalizing the full robotic perception stack: 2D/2.5D/3D sensors, real-time CV processing platforms, calibration, simulation, data pipelines, and on-robot deployment. * Strong publication record or external research presence in CV/robotics/ML (CVPR, ICCV, ECCV, ICRA, IROS, RSS, NeurIPS, etc.). * Proven ability to recruit and retain senior IC and management talent from top-tier robotics, CV, and ML programs. * Comfort working closely with KST-based engineering and operations partners; willingness to travel internationally as needed. * Excellent executive communication: able to present complex technical strategy clearly to engineers, executives, and operational stakeholders.   Recruitment Process and Others  Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.     Details to Consider   * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  * https://www.coupang.jobs/en/privacy-policy/   Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

NantHealth is adding a Senior Director of Regulatory Affairs & Delegated Services to our Eviti leadership team. In this role, you're responsible for the regulatory strategy, compliance oversight, and operational integrity of delegated services supporting Eviti solutions. You'll lead the design, implementation, and ongoing oversight of programs that ensure compliance with Medicare, Medicaid, Commercial, and state-specific regulatory requirements, with particular emphasis on audit readiness, delegated utilization management, denials, appeals, grievances, and physician licensing oversight. The ideal candidate brings deep experience in full delegation models and has successfully led organizations through health plan, CMS, and state-level audits. You're able to interpret complex and evolving regulations, translate them into scalable operational requirements, and partner across compliance, legal, clinical, operational, and technology teams to ensure delegated workflows are compliant, defensible, and audit-ready. We're seeking a highly experienced regulatory and delegated operations leader who has personally managed complex audits, understands Medicare and multi-state regulatory requirements in depth, and can translate compliance obligations into effective technical and operational workflows. This position offers the flexibility to work remotely within the United States, and requires the ability to travel, up to 15%. Responsibilities include, but are not limited to: * Lead regulatory strategy, governance, and oversight for delegated services across Medicare, Medicaid, and Commercial lines of business, ensuring alignment with federal, state, payer, and contractual requirements. * Serve as the subject matter expert on full delegation requirements, including delegated utilization management, clinical decision-making oversight, denials, appeals, grievances, and related reporting obligations. * Own enterprise audit readiness for delegated UM functions, including CMS audits, health plan delegation audits, state regulatory reviews, mock audits, gap assessments, tracer development, documentation reviews, and remediation planning. * Lead development, execution, and monitoring of corrective action plans, ensuring root cause analysis, sustainable remediation, and ongoing performance monitoring. * Interpret and operationalize delegated contractual obligations and state-specific regulatory requirements, including utilization management rules, notice requirements, turnaround times, physician reviewer requirements, member protections, and delegation oversight expectations to ensure operational alignment, compliance governance, and audit defensibility. * Establish and maintain a state-by-state regulatory framework, including compliance matrices, workflow requirements, regulatory monitoring systems, and control structure to support multi-state delegated operations. * Develop regulatory risk escalation pathways, governance structures, and remediation strategies for identified compliance vulnerabilities across delegated operations. * Oversee physician licensing compliance for medical directors, peer reviewers, and other clinical staff performing delegated functions, ensuring appropriate state licensure, renewal tracking, exclusions monitoring, and compliance with state-specific reviewer requirements. * Ensure delegated services are structured to comply with federal, state, contractual, and accreditation standards, including coverage determination, appeal, grievance, timeliness, documentation, and oversight expectations. * Provide regulatory leadership for Medicaid delegated services, including interpretation of state-specific Medicaid and managed Medicaid requirements and coordination with plan-specific expectations. * Partner with operations and technology teams to assess, design, and improve technical workflows that support delegated denials, appeals, and grievances processes, including intake, case routing, escalation paths, notices, queue management, documentation, audit trails, and reporting. * Ensure delegated workflows support accurate decision-making, timely processing, complete documentation, and defensible audit outcomes. * Collaborate with legal, compliance, and business leaders on delegation-related contract language, oversight models, and risk mitigation strategies. * Monitor, interpret, and operationalize changes in CMS, state, and payer requirements, including enterprise impact assessment and translate those changes into policies, procedures, system requirements, and operational controls. * Monitor, interpret, and communicate emerging legislative, regulatory, and policy developments across federal, state, payer, and delegated environments, proactively assessing organizational impact and guide strategic readiness. * Support development and maintenance of policies and procedures aligned with applicable regulatory and accreditation standards, including CMS, NCQA, URAC, and payer-specific delegation standards. * Serve as a key point of contact with external health plan partners, auditors, regulators, and accreditation entities related to delegated compliance activities. Education & Experience Requirements: * 10+ years of progressive leadership experience in healthcare regulatory affairs, delegated services oversight, compliance, or managed care operations. * Significant hands-on experience leading and managing audits, including CMS audits, payer delegation audits, and/or state regulatory reviews. * Proven success building and sustaining audit-ready delegated programs, including corrective action planning and remediation management. * Direct experience overseeing or partnering closely on denials, appeals, and grievances operations in a delegated or payer environment. * Experience with physician licensing compliance across multiple states, including oversight of licensure verification, renewals, and state-specific reviewer qualifications. Required Knowledge, Skills, and Abilities: * Strong working knowledge of Medicaid regulatory requirements, including multi-state Medicaid or managed Medicaid experience. * Demonstrated expertise in interpreting and applying state-specific healthcare regulations affecting utilization management, delegated operations, and clinical review functions. * Deep expertise in Medicare within delegated UM/payer operations, including Medicare Advantage regulatory requirements, audit expectations, and delegated oversight models. * Ability to translate regulatory and contractual requirements into practical workflows, policies, controls, reporting structures, and system requirements. * Strong cross-functional leadership skills with experience partnering across compliance, legal, clinical, operations, and technology teams. * Excellent executive communication skills and the ability to work effectively with internal leadership and external payer partners. Additionally beneficial skills, certifications, etc. * Experience in oncology, specialty utilization management, or specialty benefit management. * Experience working within a delegated vendor, health plan, MSO, IPA, or other complex managed care environment. * Familiarity with NCQA, URAC, and delegation oversight frameworks. * Experience building or enhancing technical and operational workflows for denials, appeals, grievances, and utilization management functions. * Experience in rapidly scaling, multi-state healthcare operations. * Working knowledge of commercial and state-regulated delegated service requirements. * Relatable license and / or certifications including: CPHQ, CHC, RN, JD What success looks like... * Delegated services are consistently audit-ready and supported by clear documentation, controls, and monitoring. * State-specific regulatory and licensing requirements are proactively tracked and operationalized across all applicable markets. * Denials, appeals, and grievances workflows are compliant, well-designed, measurable, and scalable. * Audit findings and compliance risks are identified early and addressed through sustainable corrective actions. * Health plan and regulatory partners view Eviti as a credible, disciplined, and reliable delegated entity.   The salary range for applicable US-based applicants to this position is below.  The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location.   * $135,000 - $175,000 base salary plus bonus potential.