Product Manager (m/f/d)

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Senior Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success. YOUR ROLE Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation. TOP RESPONSIBILITIES * Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. * Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. * Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. * Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. * Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows. ABOUT YOU * 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. * Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration * Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. * Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. * Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. * Proficiency in English and German WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains HIRING PROCESS 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview (45 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview (60 min): first with our VP of Operations and second with one of our Co-founders to ask questions and get to know our leadership. About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. YOUR MISSION As our Launch Manager, you’ll own the end-to-end delivery of our partner onboarding, from kick-off through go-live and post-launch activities, turning complex, regulated brokerage integrations into predictable, high-quality launches. Our partner universe is evolving: alongside our direct business with fintechs and neobanks, we’re building a combined offering with dwpbank, bringing a new wave of partners and increased cross-organization complexity. We’re therefore building a dedicated Launch Manager function to run these onboardings with clear ownership. In this setup, you’ll provide the coordination we’re building, driving the launch plan, steering stakeholders, and ensuring a clean handover to Partner Management once the partner is live. You’ll sit at the center of cross-functional execution, aligning Partnerships, Product, Engineering, Operations, and second-line functions (and, where relevant, dwpbank) to keep delivery on time, within scope, and operationally sound. IN THIS ROLE YOU WILL: * Lead end-to-end partner launches by owning the onboarding plan, milestones, and delivery rhythm across Partnerships, Product, Engineering, Operations, and second-line functions — so partners go live faster and with fewer surprises. * Drive alignment and decision-making between partnership leads, product counterparts, and executive sponsors — so scope, priorities, and trade-offs are clear and execution stays on track. * Run cross-functional workstreams (e.g., API integration readiness, ops/process setup, compliance & controls, partner enablement) to reduce delivery risk and ensure high-quality outcomes in a regulated environment. * Design and continuously improve an onboarding playbook (templates, checklists, risk log, status reporting, launch criteria) to standardize onboarding and scale partner delivery without scaling chaos. * Own stakeholder communication and reporting to leadership, internal steering committees, and partner counterparts — so progress, risks, and dependencies are transparent and manageable. * Manage complex/time-sensitive post-launch activities (feature expansions, new functionalities, operational changes) so existing partners can grow their offering without destabilizing day-to-day operations. YOU’LL BE SUCCESSFUL IN THIS ROLE IF: * You bring 5+ years of experience in launch management or project/program management within brokerage, fintech, or banking environments. * You have a deep understanding of B2B onboarding, including how to structure plans, manage dependencies, and steer stakeholders through complex delivery. * You bring strong financial services domain expertise (brokerage knowledge is a plus) and can translate regulatory/operational constraints into actionable delivery plans. * You have led complex cross-functional teams across business, product, engineering, and second-line functions, driving outcomes without formal authority. * You are comfortable mixing methods (waterfall, agile, hybrid) and pragmatically using tools like onboarding plans, risk logs, and reporting to get the job done. * You thrive in ambiguity and complexity, take ownership end-to-end, and can zoom out for the plan while still digging into the messy details needed to execute. * Communicate exceptionally well in English and German (C1+) building trust quickly, leading tough conversations calmly, and keeping momentum across senior internal and external stakeholders. HOW WE TAKE CARE OF YOU: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributer lemoneers work 4 day or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. * 🌱 People & culture: You’ll feel our culture in the small things, like polaroids from our lemoneers’ first day, Friday food market strolls at Maybachufer, and our monthly new-joiner breakfast. But also in the bigger things: celebrating the onboarding of new partners, growing our teams, and owning a strong discussion culture. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com