AMER Talent Community

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences — hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they’re in and to meet people with shared interests.  The Market Management Team, within the Experiences Supply organization is a multidisciplinary team  that focuses on onboarding, managing, and optimizing the most exciting activities hosted by locals happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world.  We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world.  We then work closely with the hosts of these experiences to ensure they deliver the best experience to guests, while growing their business. The Difference You Will Make: The ‘Senior Manager, Market Management, AMER’ drives and is accountable for the AMER market management team’s success.  Your team is responsible for the management, optimization, and growth of experiences in their assigned cities. You will track & hold your team accountable for stretch goals that demand a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your region.  You’ll be responsible for cultivating a world-class host community, scaling localized excellence and driving sustainable growth in our most strategic markets, across both more traditional experience hosts and differentiated supply unique to Airbnb. Anchored in Airbnb’s broader business objectives, you will align regional initiatives with global priorities, ensuring consistent impact across diverse geographies. Your leadership will be critical in navigating market complexities, setting bold priorities, and empowering your team to anticipate trends, respond to shifts, and execute with precision. You will clear a path for your team to sprint to achieving their quarterly & annual objectives and KPIs – addressing blockers, rewarding wins and reporting out on your region’s output to VP+ level leadership.  A typical day:  * Represent your region & team  – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross-functional teams to consider. Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs. * Lead Regional Growth: Leads a regionally distributed team of territory or market-based Supply Managers that work daily to retain Experience Hosts and expand Host availability on the platform, leading to GMV growth in-market. * Portfolio Optimization: Delivers the right mix of Experience supply, in the right markets, at the right quality levels and the right pricing across all tiers of Experiences. * Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show). Be accountable for regional optimization & retention KPIs.  * Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads. Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve.  * Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented mindset. Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings. * Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross-functional stakeholders.  Your expertise:  * Over 12 years of global field operations experience, including 5+ years managing high-performing teams in fast-scaling, matrixed environments across multiple continents. * Bachelor's degree or equivalent experience in related fields. * Experience managing small to mid-sized regional teams * Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends. * Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities. * Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.  * Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable) * Accountability for results – with a proven ability to deliver against KPIs & business targets * Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter. Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco, Los Angeles or New York City to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.  Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $196,000—$245,000 USD

About Skyscanner Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻. Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍. Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here). Now, we’re on the lookout for a Creator Manager to help us bring that vision to even more travellers.  About the role  (Hybrid) This is your chance to be part of something big. As our first social Creator Manager in AMER, you’ll shape a creator programme that doesn’t just rack up views - it helps people travel smarter.   We’re after a sharp strategist with serious creative instincts and a sixth sense for what works on social. Someone who gets that influence starts with trust and builds it through relevance, resonance and bold moves that pay off.  You’ll shape our influencer strategy across partnering with creators to craft content that’s helpful, saveable, scroll-stopping and platform-perfect. Not rinse-and-repeat brand deals, but thoughtful collaborations that feel true to each creator and genuinely useful to their communities.   Working closely with our Regional AMER and Global Social & Community Leads (plus your counterparts across EMEA and APAC), you’ll help build a world-class creator model - one that earns trust, drives performance and turns Skyscanner into the travel brand people love.   What you’ll be doing * Building standout creator collaboration: You’ll develop meaningful relationships with creators across key AMER markets, turning successful collaborations into long-term partnerships delivering sustained value for both them and us.   * Designing purposeful creator strategies: You’ll work hand-in-hand with our regional and global Social & Community team to ensure creator content isn’t just an aesthetic, it’s purposeful and aligns with our broader brand and marketing strategies and activities.   * Manage multi-market creator programmes and campaigns:  You’ll manage our rolling organic advocate programmes across AMER markets alongside splash campaign activities, in collaboration with agencies, freelancers and partners to deliver stories that people genuinely want to watch, save and share.   * Localising with insight: You’ll provide sharp AMER market expertise, ensuring our global creator strategy lands authentically in every region without losing its local flavour.   * Spotting relevant trends: You’ll identify the right cultural moment and social media trends to develop bold creator activations that land with meaning and momentum.   * Scaling our commission-led model: You’ll work in collaboration with our Senior Affiliate Marketing Manager, building a creator affiliate programme that works for emerging voices and established names alike.  * Optimising for performance: You’ll use analytics platforms, such as insights tools for creator vetting, social dashboards for metrics tracking and performance reporting frameworks, to drive decision, measure impact and improve results. * Contracting negotiations and budget management: You’ll manage the end-to-end creator process from budget planning and negotiating contracts through to the creative process and invoice management.  About you * Creator ecosystem expert: You know the creator world inside and out, with experience from agencies, in-house teams, or both. You’ve run campaigns across AMER (including USA, Brazil, Canada, Mexico, understand how each market differs and aren’t afraid to get hands-on with creator tooling. And when it comes to local regulations and disclosure rules, you’ve got them covered.  * Strategic operator: You know how to plan, launch, measure and optimise creator campaigns that don’t just go live, they go far.  * Platform fluent: Across Instagram, TikTok and YouTube you speak their language, understand platform quirks and instinctively know what plays where. Plus, you will test new platform opportunities for creator activities.   * Relationship builder: You’re the kind of person who turns introductions into long-term partnerships. From spotting rising talent early to nurturing trusted collaborators over time, you build relationships that can last well beyond a single campaign.  * Cross-functional connector:  You’re confident working with agencies and freelancers - crafting sharp briefs, giving thoughtful feedback and pushing for best-in-class creative while protecting the creator’s voice. You know standout work happens when collaboration is built on trust and clarity.   * Comms expert: Internally, you’re the glue. You keep freelancers, agencies and internal stakeholders and channels aligned, informed and moving in the same direction whilst balancing creative ambition with commercial reality and making it all feel seamless. You're also a clear communicator with an internal radar for timelines, to-do lists and the tiny details that keep everything running like clockwork.   * Trend spotter: You’ve got a sixth sense for emerging travel creators and cultural shifts before the algorithm catches on.  * Commercially savvy: You’re confident managing contracts, invoices and budgets. You know how to negotiate fairly and effectively.  * Data-driven decision maker: You love getting into the numbers, using insights to improve performance and guide smarter creative bets. You will be curious about the role of creators in the emerging world of LLMs and AI.  What it’s like here We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭. Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨. Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel. We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.   #LI-EM2