Medical Assistant - Exeter/Portsmouth, NH

About Us Founded in 2013, Almero Student has grown steadily to become a trusted name in student accommodation across the UK. Our mission is to build strong relationships with our students by providing safe, affordable, and well-managed living spaces where they can study, sleep, make friends, and enjoy the culture of their chosen city. With over 2000 rooms throughout the UK, we operate in key cities including Bristol, Oxford, London, Exeter, Leeds, Manchester, Nottingham and Birmingham offering a variety of affordable, well-managed accommodation while providing the highest standards for students.   The Role We are looking for a proactive and customer-focused Assistant Property Manager to support the Senior Property Manager in the day-to-day operation of two high-performing student accommodation properties in Manchester. This is a full-time role, working Monday to Friday from 9:00am to 5:30pm. In this role, you will assist the Senior Property Manager by providing regular reporting and updates on the properties, identifying areas for improvement, and helping implement policies to maintain and build upon the Almero Student brand.   What You Will be Doing * Support the Senior Property Manager in the day-to-day operation and overall performance of two student accommodation properties * Assist with leasing activity including enquiries, viewings, sales, renewals, and marketing campaigns * Deliver exceptional customer service and act as a key point of contact for residents, handling complaints and disputes professionally * Support facilities and maintenance management, ensuring compliance with health & safety legislation and service level agreements * Assist with property inspections, audits, and contractor management to maintain high standards across the buildings * Support student wellbeing, welfare, and engagement, including the delivery of social events and escalation of concerns * Build positive relationships with residents, universities, contractors, and the local community * Assist with check-in, check-out, room turnaround, and damage recharges * Identify and report risks, incidents, and safety issues, ensuring company policies and procedures are followed   What We are Looking For * Relevant experience within property management, facilities management, or related fields. * Strong interpersonal and conflict-resolution skills * Experience delivering the highest standard of customer service * Knowledge of facilities management, health & safety legislation, and compliance within student accommodation * Excellent organisational and project management skills * Knowledge of Microsoft Office, email, web searches, with the ability to quickly learn new software   What We Offer * Private Medical and Dental Insurance * Generous, service-linked annual leave package * Enhanced Salary Sacrifice Pension * Annual Wellbeing Allowance * Annual Performance Related Bonus Scheme * Annual Salary Review * Learning and Development Opportunities * Employee Matching Scheme * Paid Volunteering Days * Life Assurance * Cyclescheme * Referral Scheme * Length of Service Awards

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.  THE OPPORTUNITY  As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.   This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!     YOUR IMPACT  * Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.  * Welcome and greet patients to the clinic with a friendly and professional demeanor. * Register patients efficiently, ensuring completion of all required forms with accurate information. * Handle insurance and billing inquiries, providing clear and concise information to patients. * Aid ill or distraught patients as necessary and with available resources. * Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies. * Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. * Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment. * Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules. * Assist in scheduling specialist referrals as needed for patient follow-up. * Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. * Front Desk Management: * Answer and direct phone calls in a professional and timely manner. * Keep the reception area organized and tidy, creating a welcoming environment for patients. * Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. * CMD Technology & Offerings Expert: * Become familiar with scope of services provided at CMD and costs affiliated with all services. * Navigate and utilize various software systems for reservation scheduling and electronic medical records.   REQUIRED AVAILABILITY  * Must be able to work 12-hour shifts in consecutive and or non-consecutive days: * For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.  * For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.  * For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  * Flexibility to work nights, weekends, holidays.  * When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. * Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.   WHO YOU ARE  * Education: High School Diploma or GED required. * Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. * Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment. * Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. * Technically savvy: Proficient with Microsoft Office Suite or related software. * Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. * Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic. * Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization. * Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. * Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.   BONUS QUALIFICATIONS  * Medical Receptionist certification * Previous experience in a medical receptionist role or similar customer service position * Familiarity with medical terminology and basic knowledge of insurance processes * Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation * Experience working with insurance billing and coding information  #INDNH1 WHY YOU'LL LOVE WORKING WITH US * Collaborative team environment that encourages professional growth * Urgent care services at no cost to our team members and their families * Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance * 401k match after one year of service  * Access to our primary care (depending on location) * Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families  * Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.