Manager, Clients

ABOUT US At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. WHO YOU ARE You are both a coach and an operator. You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive. You bring clarity and energy to your team by turning strategy into consistent daily execution. You do this through: * Running multiple stores, setting the standard for performance, engagement, and brand excellence. * Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability. * Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood. * Owning P&L performance, using data to make strategic business decisions. WHAT YOU’LL OWN Build and Grow High-Performing Teams * Hire, train, and develop top talent, creating clear career pathways. * Foster a culture of ownership and accountability, ensuring consistency across stores. * Empower teams with strong leadership, hands-on coaching, and structured development. Deliver a World-Class Customer Experience * Set the bar for hospitality and service, ensuring every visit is exceptional. * Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction. * Ensure every store reflects the Blank Street brand, from service quality to store design. Drive Commercial and Financial Success * Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets. * Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste. * Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty. Ensure Operational Excellence and Compliance * Execute consistently across stores, maintaining efficiency and structure. * Build a strong compliance culture, ensuring all health, safety, and food standards are met. * Refine processes to improve workflow, speed of service, and operational performance. Be Part of Something Big * Lead Blank Street’s expansion, overseeing new store openings and scaling operations. * Work cross-functionally with operations, finance, and people teams to drive innovation and growth. * Set the pace, inspire teams, and create an environment where people and stores thrive. This isn’t just a General Manager role, it’s an opportunity to lead, scale, and build something bigger. REQUIREMENTS This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most. BENEFITS & PERKS * Private health and dental insurance * 33 days annual leave, along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion * A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical * Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨ * Great culture with regular team events

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking for an Accountant to join our accounting and finance function in the UK, which serves EMEA. The EMEA Accounting team owns all P&L and Balance Sheet accounting (other than that related to revenue, accounts receivable, and deferred revenue).  The team is currently responsible for the UK, Bulgarian and German legal entities. As a member of the EMEA Accounting Team, you will perform a variety of tasks, including expense reviews and entries, cost centre allocation entries, invoice reviews, banking, intercompany accounting and the preparation of necessary balance sheet reconciliations for accounts associated with these areas. Additionally, you will take part in the performance of other EMEA accounting tasks, depending on team requirements. The ideal candidate is curious, eager to learn,detail-oriented, and highly organised. You will report to the Director, Accounting EMEA – based in Edinburgh. This role is a hybrid position and you must be willing to travel to Edinburgh once a week for team meetings/events. You Will: * Prepare journal entries associated with assigned areas * Prepare journal entries to allocate certain company-wide expenses * Prepare journal entries to allocate certain company-specific expenses based on the applicable method * Prepare balance sheet reconciliations and analyse month-over-month variances in P&L accounts * Prepare monthly analysis of expense accruals * Prepare statistical submissions * Communicate widely, across timezones, developing positive working relationships. * Be a critical member in helping identify and implement process improvements in our monthly close process * Play a key role in external audits, ensuring adherence to internal controls * Perform other duties as assigned You Have: * A degree in Accounting and/or 3+ years relevant work experience * Strong planning and organisational skills and the ability to prioritise tasks * Knowledge of VAT (with experience coding invoices and expenses for VAT) * Positive attitude with a desire to learn and grow * Ability to provide excellent service in a fast-paced environment * Excellent written and verbal communication skills * Willingness to accept responsibility * Strong analytical ability, attention to detail, and proficiency in Excel * Legally eligible to work in the UK on an ongoing basis   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote