Supply Chain Manager, Norma Precision AB

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay is hiring a Senior Operations Account Manager to own and strengthen the day-to-day operational relationships with our biggest UK clients, from Vinted to Gymshark and other leading e-commerce platforms and brands. Sitting within the Commercial team, you’ll work closely with our Strategic Account Managers to ensure high-volume accounts moving millions of parcels through the UK run smoothly, issues are resolved quickly, and clients feel consistently supported. While the Strategic Account Manager leads on profitable growth initiatives and long-term growth strategy, you’ll act as the operational backbone of the account to ensure profitable operational performance. That the operational performance does not stand in the way of growth — In a logistics environment where complexity and lots of moving parts are the norm, you’ll be the person who is able to build trust by being clear-headed and bring in solutions, maintain momentum on operational changes and improvement initiatives for clients, and is a natural problem solver. Who Will Thrive in This Role? * You take pride in being dependable, calm, and highly effective in complex operational environments. * You thrive under pressure and love solving problems * You like being close to the detail rather than managing from a distance — understanding what is happening on the ground, untangling issues quickly, and improving the system behind them. * You are comfortable operating between demanding clients and busy internal teams, and you know how to stay credible, structured, and constructive under pressure. * You are naturally process-minded: when something breaks, you do not just fix it once — you look for the root cause and improve the workflow so it does not keep happening. * You build trust through consistency and clarity. Clients feel heard when they work with you, even when the message is difficult. * You are an excellent communicator and can switch easily between external client conversations and internal coordination without losing nuance. Must-Haves * 5+ years of experience in an operational, account management, or client-facing role within logistics, supply chain, cross-border e-commerce, or related environments. * Strong operational judgement and a high tolerance for ambiguity — you can triage, communicate clearly, and move issues forward when things do not go to plan. * A sharp eye for detail, paired with a practical bias for action. * Strong cross-functional coordination skills, with the ability to work effectively across commercial, operations, finance, and customer-facing teams. * A structured communication style, whether in day-to-day updates, incident management, or formal escalations. Compensation & Benefits * Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success. * Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. * 25 days of holidays. * Enhanced parental leave. * Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. * Hardware of your choice. * Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Fast and Focused Hiring Process 1. Talent Acquisition Interview — 45 min 2. Hiring Manager Interview — 60 min 3. Case Study — 90 min 4. Culture & Team Fit Conversation — 30 min 5. Decision and offer within 48 hours; our process mirrors our pace of work. Who Thrives at Relay? * Aim with Precision: You define problems clearly and measure your impact meticulously. * Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. * 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. * All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. * People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. * Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter Zones and LinkedIn and Facebook. Position Overview: Desktop Support Services relate to managing and maintaining user endpoint devices including Customer’s desktops, laptops, printers, and other mobile devices. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must. *Position requires health clearance or exemption for TB, SARS-CoV2, Flu (during flu season), MMR, Varicella and Tdap*" What you’ll do as the Field Services Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Provide recommendations to Customer in the review, inventory, and procurement of end-user systems. Deploy end-user systems (as needed) for hires or as part of normal system refreshes. Provide on-going day-to-day management of Customer’s end-user systems and devices. Protect Customer’s end-user systems via Customer-supplied anti-virus and anti-malware solutions. Provide destruction and disposal services including Certificate(s) of Destruction for systems that are End of Life (EOL). Deploy software packages to end-user systems as specified by Customer. Contact third-party suppliers including but not limited to Ricoh and HP on behalf of Customer for printer-related issues. Maintain and manage Customer’s network printers including toner replacement and regular printer maintenance. Provide Project Management Services for projects relating to Workstation & Printer services. Maintain an inventory of Customer’s workstations, peripheral and printer devices. Adherent to Customer’s onboarding and offboarding processes. Ensure availability of Customer’s workstations and printers per prescribed SLAs. What you will bring to the team: High School diploma or equivalent. Associate ’ s degree preferred and at least 5 years ’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems. A+ certification 5+ years’ experience with desktop/laptop hardware. Excellent customer service and communication skills. Familiarity with standard Windows O/S and Office suites. Apple iOS knowledge Ability to perform final configuration tasks on customer premises. Ability to work independently and manage time effectively. Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. Strong technical background in electronics, mechanical, and/or software. Valid driver’s license and reliable transportation. Must be able to lift and carry up to 50 pounds and be able to stand, walk, and bend for extended periods of time. Must be able to navigate campus grounds comfortably for extended periods of time throughout the day to perform job duties. Qualified candidates can expect an hourly range of $38.00-$40.00 per hour. #LI-JL1 Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.