Technical Escalations Engineer 2 (Agent) - Dublin

The Atlas API Experience (APIx) teams are part of MongoDB Atlas Data Services, a diverse group of individuals who develop the capabilities to run MongoDB globally (see MongoDB Atlas). Our software and services allow users to deploy fault-tolerant, scalable, globally distributed MongoDB clusters in minutes. APIx’s mission is to create delightful experiences that bring developers along on the journey from eager beginner to sophisticated MongoDB expert! As part of our team in APIx, you will be responsible for improving & extending our API platform & downstream tooling, such as the Atlas CLI. Our mission is to help Atlas customers automate their workloads easily through APIs & support internal teams contributing to the API. We are looking for passionate, intrinsically-motivated software engineers who lead by example, raise the bar for those around them, and want to make a broad impact. No prior experience with MongoDB technologies is required! During interviews, you will meet most of our team and have the opportunity to ask questions about working at MongoDB. We pride ourselves on our team's culture and on being an inclusive and collaborative group that Builds Together. This role can be based in our Dublin office or remotely within Ireland. WHAT WILL YOU DO? * Propose, design, implement and support product features for the MongoDB Atlas API Platform & MongoDB Atlas DevTools, such as AtlasCLI * Build tooling that enables MongoDB users and developers to succeed, using programming languages such as Java, Go, Python & Javascript/Typescript * Design and develop software integration components utilizing MongoDB’s technology (i.e. database, mobile, search, etc.) in larger contexts and integrate into partner frameworks or solutions * Mentor and provide technical guidance to other engineers through code and design reviews, pairing, and knowledge sharing * Lead sophisticated projects end to end, breaking large efforts into incrementally shippable deliverables * Investigate and resolve and solving problems experienced by our customers, including complex and cross-team escalations. Our team has a Level 2 support rotation * Apply our core values to your planning, designing, and coding work WHO ARE YOU? We don't expect you to tick every box. If you bring deep experience across most of the below and are excited to grow into the rest, we encourage you to apply. * A track record of independently delivering complex projects and leading the technical decisions that shape them * Inspired by building systems that manage infrastructure at scale * Approachable, curious, and intellectually honest * Collaborate and communicate effectively across multiple teams, locally & remote across timezones, internally and externally as required, to drive projects to completion * Enjoys an environment where you can coordinate your own time, prioritizing, and acting on multiple tasks concurrently without manager oversight * Proficient in at least one of Java, Go, Python, or Javascript/Typescript, and able to pick up others as needed * Experience building developer tooling, APIs, and/or Infrastructure as Code (IaC) integrations * Working knowledge of at least one major cloud infrastructure platform (Amazon AWS, Google Cloud Platform, Microsoft Azure, etc.) HOW WILL YOU MEASURE SUCCESS? * In three months, you'll have become familiar with our developer tools and the existing features most relevant to integrations * In six months, you will be independently leading projects and delivering complex features.. You will share knowledge with the team, collaborating where needed to achieve our team goals * In nine months, you will be fully embedded in the team. As well as leading your projects, you will be contributing ideas to the team roadmap, improving how we work. You will be mentoring other team members, helping them learn from your experience WHAT IS IN IT FOR YOU? * Generous compensation package (top-range salary, equity, comprehensive benefits) * Flexible working options with a focus on results rather than time spent in the office * A high level of independence in your day-to-day work. Propose innovative solutions to existing problems and own the delivery from start to finish * Opportunities to learn on the job (time and support to upskill in new technologies and learn new programming languages, as well as an allowance for educational material) * Exposure to a wide variety of market verticals and a broad spectrum of interesting use cases * You'll be joining a supportive and collaborative team that values its culture and promotes a positive work environment! * Upon joining, you will have the opportunity to learn everything there is to know about MongoDB via specialized training on the MongoDB University platform and highly supportive colleagues ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 426104

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role overview The Associate Systems Administrator is an entry-level position within the IT Systems team based in our Dublin office. This role serves as a critical bridge between our IT Service Desk and Global Systems functions, primarily focusing on supporting our EU and UK-based employees. You will work closely with the IT Service Desk team to resolve technical escalations while aligning with US-based systems engineers to maintain global applications, security policies, patching standards, and network infrastructure across our European locations. This role requires a blend of operational support, technical curiosity, and a commitment to maintaining a secure, highly available environment. On Call work may be required with this roll as needed by the business. In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The Associate Systems Administrator must be able to perform these duties safely and efficiently as part of their responsibilities. What you'll do System Administration & Support * Perform daily monitoring, management, and troubleshooting for core corporate enterprise software platforms. * Assist with the configuration, deployment, and maintenance of identity platforms and collaboration tools. * Follow established change management procedures for system updates and modifications. * Maintain accurate system documentation, including runbooks and knowledge base articles for the Service Desk. Workspace & Endpoint Management * Support the administration of Mobile Device Management (MDM) solutions such as Jamf and Microsoft Intune. * Assist in managing end-user devices, including software deployments, VDI deployment and desktop configurations. * Help implement and enforce security measures like software patches and OS updates. Networking & Infrastructure * Provide first-level support for network escalations, including Wi-Fi, VPN, and firewall issues. * Assist with basic network troubleshooting and performance monitoring for EU office environments. * Support the setup and maintenance of local network hardware under senior guidance. Identity & Security Compliance * Manage user lifecycles within identity platforms (e.g., Okta) to ensure appropriate access controls. * Contribute to incident response efforts by participating in a regional on-call rotation. * Review incoming IT requests to ensure alignment with company Information Security and governance policies. What you'll bring Required Skills & Experience * Foundational experience with Identity and Access Management (IAM) platforms such as Okta or OneLogin. * Proficiency working within enterprise ticketing systems (e.g., ServiceNow, Atlassian/Jira). * Experience with enterprise collaboration tools including Google Workspace, Microsoft O365, and Slack. * Exposure to MDM tools such as Microsoft Intune or Jamf. * Basic understanding of enterprise networking principles and troubleshooting techniques.Demonstrated ability to document technical processes and follow standard operating procedures. Preferred Qualifications * Experience with Audiovisual (AV) setup and troubleshooting for conference rooms. * Basic administration experience with enterprise cloud-based telephony systems (e.g., Dialpad). * A background in Systems Administration (min 2 years experience) and some experience with IT support or service desk operations. * Excellent written and verbal communication skills, with the ability to collaborate effectively across time zones. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range €38.000—€48.000 EUR Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid