Senior Solution Architect - CRM & Customer Engagement Platforms (m/w/d)

WORAUF DU DICH BEI UNS FREUEN KANNST: Als Beratung und Kreation agieren wir mit unseren Kunden auf Augenhöhe – miteinander übrigens auch: Bei uns findest du kurze Entscheidungswege, flexible Handlungsspielräume und viel Platz für deine Ideen und Weiterentwicklung. Ob Azubi oder Vorstand, deine Kolleg*innen sind echte Persönlichkeiten, die durch einen offenen Austausch zu anspruchsvollen Themen alle täglich dazu lernen und gemeinsam über sich hinauswachsen: Sie sind Mamas und Papas, Reiselustige, Musiker*innen, Headbanger, Nerds… Was uns eint? Wir sind Menschen mit Teamgeist, hoher Eigenmotivation und Begeisterung für digitale Themen. Neugierig? Dann riskier doch einen Blick und lerne das Team kennen. WAS DU SONST NOCH VON UNS ERWARTEN KANNST: Weiterentwicklung wird bei uns großgeschrieben. Ob in unserer eigenen nexum Akademie, internen Workshops, externen Schulungen oder Zertifizierungen. Wir unterstützen und fördern deine individuelle Entwicklung. Wir eröffnen Perspektiven und bieten kreative Lösungen durch "cross-funktionale Teams". Schaffen aber auch eine fachliche Heimat in Kompetenzteams und Interessensgruppen für eine moderne Entwicklungsumgebung. Das Ergebnis zählt! Da wir wissen, dass man manchmal auch spontan sein muss, bieten wir flexible Arbeitszeiten, Hybrid-Work-Regelungen und Homeoffice an. Mac oder Windows?  Such's dir aus. Was es sonst noch gibt? Ein tolles Team, mit dem du in Köln in einem der schönsten Innenhöfe – in einer ehemaligen Autofabrik – zusammenkommst. Oder in Hamburg direkt an der Alster den Feierabend genießen – in unserem charmanten Büro mit Blick auf den Kanal. An der Open Bar kannst du mit deinen Kolleg*innen quatschen – oder bei Mitarbeiter-Events wie dem nexum Sommerfest einfach zusammen eine richtig gute Zeit haben. Und das klappt bei uns auch standortübergreifend und remote! WAS DU BEI UNS MACHEN WIRST: In einer zunehmend vernetzten und datengetriebenen Welt helfen wir führenden Marken dabei, Salesforce strategisch und operativ so einzusetzen, dass sie echten Mehrwert für Kunden und Business schaffen. Als Teil unseres Teams übernimmst du Verantwortung für: * Strategie, Konzeption und Implementierung moderner Salesforce-Lösungen – vor allem in den Bereichen Agentforce sowie Loyalty, Sales, Service und Data Cloud.  * Analyse & Weiterentwicklung bestehender Salesforce-Setups: Du identifizierst Optimierungspotenziale, entwickelst Roadmaps und begleitest die Umsetzung.  * Anforderungsaufnahme & Lösungsdesign: Gemeinsam mit Kunden und unserem Projektteam entwickelst du smarte, skalierbare Architekturen entlang der Customer Journey.  * Prozessgestaltung im Sales & Service: Von der Leadqualifizierung über Serviceautomatisierung bis hin zu Personalisierung & KI-Einsatz.  * Fachliche Steuerung von Projekten in interdisziplinären Teams, oft im Zusammenspiel mit weiteren Plattformen * Konfiguration und Customizing innerhalb der Salesforce-Clouds – mit Fokus auf Best Practices, Wiederverwendbarkeit und Clean Setup. DU BIST... * Praxiserfahren im Aufbau und Betrieb von Salesforce-Lösungen.  * Zertifiziert als Salesforce Sales Cloud, Service Cloud oder Data Cloud Consultant.  * Strategisch denkend und hast Lust, Kunden ganzheitlich zu begleiten.  * Ein Teamplayer mit Charme, Neugier und dem Antrieb, unser Salesforce-Angebot bei nexum aktiv mitzugestalten.  * Kommunikationsstark und trittst souverän in Workshops, Präsentationen und Kundenterminen auf. DU HAST... * 3-5 Jahre Projekterfahrung in Beratung oder Implementierung rund um CRM-/Salesforce-Prozesse. * Expertise in der Optimierung von Vertriebs-, Service- oder Marketingprozessen. * Ein Gespür für Daten, SaaS und Integrationsarchitekturen (APIs, Events, Data Layer etc.).  * Lust auf ein internationales, interdisziplinäres Team und bringst starke Kommunikationsskills in Deutsch (mind. C1) und Englisch mit. DU KENNST DICH AUS... * Mit Business Analyse & Anforderungsaufnahme und der Übersetzung dieser in smarte Lösungen. * In der Beratung und Steuerung von Kunden auf Augenhöhe.  * In der Konfiguration und Erweiterung von Salesforce Clouds und verstehst die produktstrategische Weiterentwicklung von Salesforce mit Agentforce und Data Cloud Natürlich sind uns diese Sachen wichtig. Wenn du aber bei einem Punkt nicht so sicher bist, dafür aber andere interessante Fähigkeiten oder Fachthemen mitbringst, die du gerne bei uns einbringen und weiterentwickeln möchtest, lass uns gemeinsam in den Austausch gehen. INTERESSE? DANN BIST DU NUR EINEN KLICK VON UNS ENTFERNT: Zur Kommunikation auf Augenhöhe gehört für uns, dass du uns so ansprechen kannst, wie wir dich. Da wir uns hier bei der nexum duzen und du ja vielleicht auch schon bald dazu gehörst: Fang' doch in deiner Bewerbung gleich damit an. Gleichzeitig möchten wir es dir so einfach wie möglich machen, daher ist ein Anschreiben für uns keine Pflicht. Sende uns einfach nur in zwei Minuten deinen Lebenslauf. That’s it. FRAGEN? GAR KEIN PROBLEM: Über den Button „Jetzt bewerben“ kommst du automatisch ins Kontaktformular, über welches du uns ebenfalls nur mit Fragen löchern kannst. Wir melden uns dann unverzüglich persönlich bei dir. Natürlich geht es auch noch via Telefon, ruf einfach an. Wir freuen uns auf deine Nachricht oder Bewerbung! Laura Hödtke Senior People Operations Manager Tel.:+49 221 99886-0

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * Our borderless, global framework, which enables seamless collaboration    THE ROLE     We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.  This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.  The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes.  This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives.   We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems.  You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations. Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them.  Experience in the following areas will help you succeed in this role:  * Enterprise and solution architecture  * Application and integration architecture  * Legacy modernization  * Aftersales and service operations  * Workshop facilitation and stakeholder engagement  * Translating business requirements into technical architecture decisions  The ideal candidate has worked in industries where products are composed of multiple components or serialized parts, such as automotive, watches, jewelry, manufacturing equipment, medical devices, or similar environments. They understand the unique servicing challenges associated with repairable products, including component traceability, service history, warranty management, and repair logistics.  They should also be comfortable navigating large, globally distributed technology landscapes consisting of legacy platforms, regional variations, and complex integration dependencies.  You should be equally comfortable reviewing integration diagrams and API strategies, facilitating architecture workshops, and presenting recommendations to senior business and technology leaders.  Role responsibilities Technical Discovery & Current-State Assessment  * Assess the existing technology landscape supporting aftersales and servicing operations.  * Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.  * Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.  * Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.  * Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.  * Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.  * Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.  Architecture Gap Analysis  * Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.  * Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.  * Assess integration patterns, data ownership, master data challenges, and system interoperability.  * Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.  * Produce structured architecture findings, risks, recommendations, and gap assessments.  Future-State Architecture & Platform Strategy  * Define the future-state target architecture supporting global aftersales capabilities.  * Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.  * Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.  * Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.  * Establish integration, API, and data architecture principles to guide future implementation initiatives.  Roadmap & Transformation Planning  * Define phased modernization and migration strategies for the future-state landscape.  * Identify opportunities for legacy rationalization and platform consolidation.  * Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.  * Create architecture roadmaps aligned with enterprise standards and strategic technology direction. Stakeholder Engagement  * Facilitate architecture workshops with engineering, product, operations, and business teams.  * Build alignment around architecture principles, target-state recommendations, and technology priorities.  * Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.  * Produce high-quality architecture artifacts and executive-ready deliverables.  * Communicate complex technical concepts clearly to both technical and non-technical audiences.    MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Ability to work within EST business hours and collaborate effectively with North American teams.  * Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.  * Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.  * Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.  * Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.  * Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.  * Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.  * Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.  * Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.  * Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.  * Experience assessing and modernizing legacy environments and complex integration landscapes.  * Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.  * Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.  * Strong workshop facilitation, stakeholder management, and communication skills.  * Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.  * Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.    NICE TO HAVE QUALIFICATIONS   * Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.  * Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.  * Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.  * Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.  * Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.  * Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.  * Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.  * Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.  * Previous consulting experience leading discovery, assessment, and architecture-definition engagements.  * Experience operating within global organizations requiring scalable, multi-region technology strategies.  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    THE BENEFITS   This is a full time position based in Quebec, Canada. Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.