JOIN US IN BUILDING THE FUTURE OF FINANCE.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in

the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic

cultural and financial shift, keep reading.

ABOUT THE TEAM + ROLE

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold

thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where

ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of

everything we do. Expectations are high, and so are the rewards.

The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and

compliant guidance at their fingertips. We own the knowledge ecosystem — taxonomy, governance, editorial standards, and content

lifecycle — and partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable

messaging that are easy to find and use.

As a Knowledge Management Strategy Lead, you will own the full content and readiness lifecycle across multiple, more complex

assigned functions — driving knowledge strategy, leading readiness programs, and making meaningful program-level decisions with

limited outside support. You lead cross-functional collaboration across all of your functions simultaneously, influence Product,

Engineering, Compliance, and CX partners at all levels, and develop colleagues within the team. This is a role for someone who is

equally fluent in SOPs and go/no-go frameworks, and uses AI to rethink what's possible.

This role is based in our Denver, CO and Westlake, TX offices, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our

office experience is intentional, energizing, and designed to fully support high-performing teams.

WHAT YOU’LL DO

Own end-to-end content strategy and knowledge governance for assigned function(s): creation, maintenance, and continuous

improvement of Help Center articles, SOPs, runbooks, playbooks, escalation paths, policy documentation, and support workflows

Lead readiness planning for product launches, policy updates, process changes, and operational initiatives — including go/no-go

recommendations, risk registers, mitigation plans, and post-launch retrospectives

Lead cross-functional collaboration across all assigned functions simultaneously — influencing Product, Engineering,

Operations, Customer Support, Compliance, Risk, and Training partners at all levels to drive alignment on readiness and content

strategy

Establish content standards, information architecture, and governance frameworks that scale across functions and raise the bar

for the team

Partner with Customer Support leadership to prepare frontline teams for launches; identify contact drivers and support risks

before go-live and develop plans to minimize customer friction

Analyze metrics across assigned function(s) to identify patterns, inefficiencies, and improvement opportunities; drive

post-launch reviews and lead improvement initiatives

Communicate readiness status, performance insights, and risks to stakeholders at all levels, from operational detail to

executive-ready narratives

Guide, coach, and share functional expertise with colleagues within the team; influence parties inside and outside the

department on knowledge management processes and practices

Use AI to tackle complex, domain-specific knowledge problems — not just speed up routine work. The bar: streamlined workflows,

resolved bottlenecks, and consistently higher-quality outcomes delivered faster.

WHAT YOU BRING

Experienced individual contributor with advanced knowledge of knowledge management and content strategy, and practical

experience across multiple related job areas — typically 4-5+ years of relevant experience

Proven track record of independently owning multiple, more complex functions end-to-end and making meaningful program-level

decisions with limited outside support

Deep knowledge management and content strategy background: governance, information architecture, content lifecycle, and

knowledge base operations

Leads cross-functional collaboration and influences Product, Engineering, Compliance, and CX partners across all levels across

multiple, more complex assigned functions

Executive-level communication: able to move between granular operational detail and leadership-ready narratives depending on

the audience

Strong project management skills; comfortable holding multiple complex workstreams simultaneously without losing quality
Uses AI to tackle hard, domain-specific problems — not just to speed up work but to rethink what's possible
Active FINRA licenses where functionally necessary; deep subject matter expertise in assigned function(s)

WHAT WE OFFER

Challenging, high-impact work to grow your career.
Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training,

experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where

the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be

discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$115,000—$135,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$101,000—$119,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$89,000—$105,000 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with

applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds,

perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Roll

Knowledge Management Strategy Lead

Kategori

Kundtjänstpersonal

Plats

Denver

Publicerad

14 juli

Sista ansökningsdag

17 augusti

Källa

Arbetsgivarens hemsida

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Kundtjänstpersonal

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Success measures (typical KPIs) * Improved first-pass yield, reduced NCR rate, reduced rework hours * Reduced cycle time and improved on-time delivery * Faster and cleaner engineering change implementation * Increased process stability (fewer repeat issues, fewer line stops) * Strong audit outcomes and complete traceability / as-built compliance * High team engagement, retention, and capability maturity Qualification Checklist * Bachelor’s or Master’s degree in Mechanical, Electrical, Aerospace, Automotive, Industrial Engineering, or similar. * Significant experience in production/manufacturing engineering, industrialization, manufacturing operations—ideally across complex electromechanical systems. * Proven leadership experience managing teams and cross-functional stakeholders. * Strong working knowledge of PLM and/or MES, and structured manufacturing artifacts such as mBOM/BOP, routings, work instructions, and configuration control. * Demonstrated ability in troubleshooting and structured problem solving (e.g., 8D, Ishikawa, 5-Why). * Solid project/program management skills: prioritization, risk management, schedule ownership. * Fluent English; German or other languages depending on site needs. Benefits * Employee Participation Program: Share in our success through our virtual company share program * 30 days of vacation: Enjoy the days off to relax and recharge * Company pension plan: Secure your future with our company pension plan, featuring a 20% employer contribution after the probation period * Subsidised lunch: Stay energised with delicious, subsidised lunches every day * Public transport ticket: Commute with ease using a fully financed Deutschlandticket * Rental clothing with laundry service: Enjoy hassle-free workwear with our convenient rental clothing and laundry service * Sport Clubs membership: Stay fit with our sponsored sports club memberships (EGYM Wellpass) * Individual learning allowance: Grow your skills with an individual learning budget granted after the probation period * Childcare allowance: Receive a childcare allowance for your non-school-age children * And Much More! Discover additional perks and benefits when you join our team. 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For more information on how we process your personal data, please see our Privacy Policy.

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