Medical Operations - Denmark

Company description: NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6,000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.3 billion in 2024. www.nkt.com Job description:Do you want to help build a modern, scalable IT support organization that enables a growing global business? As IT Support Manager at NKT, you will lead an engaged team and ensure that our IT services are stable, efficient and ready for the future. This is a key role in our digital transformation and in our mission to enable the green transition. Build and elevate onsite supportIn this role, you will be responsible for managing and developing a skilled onsite support team in Sweden and Denmark. You will promote engagement, teamwork and an environment where team members can thrive and develop. You will also: Maintain high service standards and deliver a satisfying experience for end users Translate business needs into scalable support solutions Implement ITIL processes, knowledge management and ongoing improvements. Build solid relationships with senior management to ensure alignment and trust.   You will report to the Sr. Manager, Global IT Support. The role is based in Karlskrona with occasional travel.   Supportive manager for global onsite supportWe believe you are a structured, communicative and engaging leader who creates clarity, direction and motivation. You enjoy working in an international environment and are skilled at communicating with both technical teams and senior executives. You collaborate effectively, solve challenges and have a continuous improvement mindset. For this role, you should bring: Several years of experience leading people and IT service delivery. Solid understanding of ITIL and modern IT support practices. Broad technical understanding Experience with financial management and budget control.  Fluency in Swedish and English (spoken and written) Shape a scalable, global support organizationNKT is committed to promoting a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work. Join a collaborative, international team where you will contribute to the future operating model of Global IT Support, work closely with leadership of IT Infrastructure   Operations and grow your capabilities in ITIL, automation and service excellence. You’ll gain broad exposure across countries and sites, own impactful initiatives and help secure a stable, modern IT environment that enables NKT’s growth and the green transition. "As a leader in this role, your primary focus will be on inspiring and guiding a multi-site team while promoting collaboration across countries. Building and maintaining close and trusted business relationships with stakeholders, including senior management at various sites, will be essential to ensure alignment and trust. You will bring solid understanding of IT Infrastructure elements and a continuous improvement mindset to ensure service excellence, apply ITIL best practices to standardize processes and deliver operational excellence that supports NKT’s global growth." says Hiring Manager, Jurgita Levandaviciute. Read more about our offer and listen to some voices of NKT Connectors here! We will review applications continuously, but we recommend you apply no later than 2nd of August. An extract from the criminal record, alcohol- and drug tests, medical tests along with personality tests, will be part of our recruitment process.  Please submit your CV and cover letter in English.   Be a Connector of the green tomorrow!   Profile description:Supportive manager for global onsite supportYou are a structured and engaged leader who inspires clarity and momentum. You share factual information in a clear manner with both executives and technical teams, creating robust relationships and ensuring alignment of expectations. You thrive in an international environment, solving challenges collaboratively and supporting continuous improvement. Your approach is creative and forward-thinking, emphasizing high service standards.   Required skills•    Several years leading people and IT service delivery.•    Solid knowledge of ITIL protocols and effective IT support methodologies.•    Broad IT knowledge in Windows, Office 365, Cisco, networks, AD, security, cloud and ITSM.•    Experience developing and executing Service Improvement Plans and Major Incident handling.•    Experience with financial management and budget control in global setups.•    Strong stakeholder management skills and ability to maintain productive business relationships with senior leaders across multiple sites.

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a: Master Data Specialist Be part of the movement-and play your part.    For our Master Data Products team, we are looking for someone who enjoys working with product data, understands operational processes, and knows how accurate data supports retail operations and customer experience. If you have experience with Master Data, ERP systems, or working with large operational datasets, this role will be a great fit. This is not a Business Analyst or BI position–it is a hands-on, process-driven role with a strong impact on daily operations. About the role: As a Master Data Specialist, you will collaborate with local business units and cross-functional teams across multiple countries. Your main responsibility will be to create, maintain, and ensure the quality of product data for DFDS duty-free shops on board vessels and in ports. You will also help improve Master Data processes by identifying gaps, suggesting improvements, and supporting standardisation efforts. Your work will directly influence operational efficiency and customer experience. What you will do: Daily operational tasks * Create, maintain, and update product records in DFDS system * Ensure accuracy and consistency of pricing, units of measure, and categorisation * Support bulk updates, data clean-up, and product standardisation Data quality & analysis * Work with large datasets in Excel using functions such as XLOOKUP, MAX IF, TRIM, ROUND, LEN, LEFT, and RIGHT * Validate pricing updates, compare datasets, and identify inconsistencies * Investigate issues raised by onboard teams and Category Managers * Identify root causes and escalate to technical team where needed Process quality & improvements * Monitor how Master Data moves through the organisation and identify areas for improvement. * Suggest changes that increase data accuracy and make processes more efficient. * Represent the Master Data team in cross-functional discussions and ensure standards are followed. Organising your work * Manage tasks through ticketing systems * Prioritise multiple requests in a fast-paced environment * Collaborate closely with your team and stakeholders across countries (Denmark, Lithuania, France, UK, Spain) Work environment * Hybrid model: 2–3 days per week in our Poznań office. * For new joiners, we recommend spending the first 2–3 weeks in the office for smooth onboarding. * We value teamwork, shared lunches, and regular team-building activities. Who will succeed in this role Someone who: * Has 3–4 years of experience in Master Data or similar roles * Is comfortable working in English (min. B2 level) * Has strong Excel skills and enjoys working with large datasets * Has an analytical mindset and strong attention to detail * Is a team player who shares knowledge and supports others * Is curious, proactive, and enjoys solving problems Working at DFDS   Join the movement and grow with us.   What we offer: * Scandinavian work culture: We value equality, teamwork, open communication, and work-life balance. * Central office location: Our workspace in the GLOBIS building at Rondo Kaponiera, just 10 minutes from Dworzec Główny. * Hybrid work model (2 days working from the office) * Benefits: Private medical care (Luxmed), MyBenefit/Multisport, Multi.life platform * Growth & development: Access to internal training programs, course funding, and internal career opportunities * Engaging company culture: Team social time, weekly office activities, company events, Sport Division, Charity Division and DFDS Music Band * Unique benefit: Free travel on our ships! Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.    Are we a match? Then what are you waiting for? Apply Now.    If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.    We look forward to hearing from you!