Director, Credit & Accounts Receivable

Job Summary The Director of Enterprise Applications leads the strategy, governance, implementation, and support of Cynosure's global SAP-centered enterprise application portfolio, with primary emphasis on SAP Sales and Distribution (SD), Order-to-Cash processes, SAP S/4HANA Private Cloud, and the integrations that connect commercial, customer, logistics, tax, service, and financial operations. This leader partners closely with Sales Operations, Customer Operations, Finance, Supply Chain, Service, Quality, and Information Services to standardize and improve SAP-enabled business processes — providing hands-on leadership across order management, pricing, interface governance, testing and validation, SAP security, and operational support. Experience with SAP Finance and Controlling, Record-to-Report, and SD-FI integration is a strong plus.   Essential Duties and Responsibilities The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.   * SAP SD & Order-to-Cash leadership: Serve as the enterprise applications leader for SAP SD and end-to-end Order-to-Cash processes — customer master/business partner, pricing, quotes/orders, delivery, billing, returns, EDI, tax, logistics, and downstream financial integration. Partner with business owners to standardize, improve, and support these processes, translating requirements into practical SAP solutions and measurable outcomes. * SAP S/4HANA program leadership: Lead SAP S/4HANA Private Cloud programs, including upgrades, migrations, landscape strategy, cutover, testing, validation, hypercare, and steady-state operations. * Operating model & vendor governance: Establish clear governance across systems integrators, AMS providers, infrastructure, security, and internal teams — roles, service levels, escalation, transport governance, environment refreshes, and disaster recovery expectations. Manage external providers and vendors to ensure effective delivery of support, enhancements, and incident/problem management. * Integration ownership & architecture: Govern integrations between SAP and tax engines, ecommerce/customer portals, EDI, logistics, shipping/TMS, payment, banking, and other partner systems. Partner with architecture and technical teams on SAP BTP, Integration Suite/CPI, APIs, IDocs, and middleware to ensure interfaces are reliable, monitored, documented, and designed for operational supportability. * Financial integration: Work with Finance and Accounting to support the integration between SAP SD and Finance and Controlling processes — billing, accounts receivable, revenue, credit, tax, intercompany, reconciliation, and period-close impacts. SAP Finance depth is preferred. * Modernization & clean-core practices: Drive process simplification, clean-core discipline, Fiori adoption, fit-to-standard decision making, and disciplined management of custom objects and enhancements. * Compliance, quality & data governance: Ensure delivery and support practices comply with GxP, FDA, 21 CFR Part 11, Sarbanes-Oxley IT General Controls, data privacy, and change-control requirements. Manage testing, UAT, validation documentation, and release approvals. Partner with security and audit on SAP roles, segregation of duties, and access reviews. Improve master data governance and cross-system data consistency. * Portfolio, budget & program delivery: Develop and manage the enterprise applications portfolio — enhancement demand, project budgets, licensing, vendor spend, and risk. Provide cross-functional program management for major SAP business process, integration, and data migration initiatives, identifying risks and dependencies early. * Operational excellence & team leadership: Own KPIs with business partners to measure system health, process performance, and interface stability. Build, develop, and lead the Enterprise Applications team — employees, managed-services resources, and contractors — establishing clear accountabilities and performance expectations. * Communication & change leadership: Communicate application strategy, status, risks, and business impacts to stakeholders at all levels, and drive the organization toward standardized, simplified processes. * Embody and live our company Values.   Qualifications   Education & Certifications   ☒ Bachelor’s degree required, Master’s degree preferred ☒ Education and experience combination: ☒ Master’s degree is equivalent to four (4) years of experience   Specific Area of Study: Information Systems, Business/Business Administration, Engineering, Technology Management or a related discipline.   * SAP S/4HANA, SAP SD, SAP Activate, SAP BTP, SAP Integration Suite, or related SAP certification preferred. * PMP, ITIL, GxP validation, cybersecurity, audit, or related professional certification preferred.   Experience ☒ 10+ years relevant experience   Specific Related Experience: Experience leading enterprise application delivery, support, governance, and transformation in a global organization, including 7+ years leading SAP ERP/S/4HANA programs.   Skills * Strong experience with SAP SD and end-to-end Order-to-Cash processes and ability to lead business and technical teams through SAP SD/02C design, integration planning, issue resolution and customer support — order management, pricing, customer master/business partner, delivery, billing, returns, EDI, tax, and logistics. * Solid experience with SAP S/4HANA Private Cloud delivery — implementation, upgrade, migration, managed-services transition, cutover, validation, and hypercare — including managing programs across business owners, Basis, security, systems integrators, and AMS providers. Understands the operating model, dependencies, risks and governance needed to deliver and support the global system. * Experience leading integrations between SAP and third-party platforms (tax, PLM, warehouse/logistics, ecommerce/customer portals, payment, banking) using SAP BTP, Integration Suite/CPI, APIs, IDocs, and EDI. * Working experience with SAP Finance integration points such as billing to accounts receivable, revenue, credit, tax, and period close; deeper FI/CO or Record-to-Report experience is a strong plus. * Experience in an FDA-regulated environment (life sciences, medical device, or pharmaceutical), including computerized system validation, GxP, 21 CFR Part 11, and Sarbanes-Oxley ITGC. * Proven experience managing enterprise-wide projects — major upgrades, global rollouts, M&A or regional integrations, system consolidations — along with internal teams, AMS providers, and vendor relationships in a hybrid delivery model, including portfolio oversight, resource capacity, and budget accountability. * Process orientation: Strong understanding of end-to-end business processes across Sales, Customer Operations, Service, Finance, Supply Chain, and Quality. * Program & portfolio leadership: Proven ability to lead large, complex initiatives with multiple stakeholders and competing priorities. * Risk, quality & vendor management: Strong judgment balancing speed, quality, compliance, and operational stability; manages budgets, contracts, and vendor performance. * Analytical capability: Deep understanding of KPIs, dashboards, and data-informed decision making. * Leadership & communication: Demonstrated success building and coaching teams, setting goals, and communicating across all levels of the organization; a change agent driving standardization and adoption.     Physical Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  * ☒ Sit; use hands to finger, handle or feel objects, tools, or controls. * ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. * ☒ Other (please specify) Use standard office equipment and participate in meetings, presentations and occasional travel as required.

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. WHY THIS ROLE IS ON THE MENU This role reports to the Director of Accounts Receivable within the CAO organization, whose primary focus is scaling and optimizing Instacart’s order-to-cash operations. Our team drives excellence across credit, collections, and AR reporting in support of Instacart’s growing B2B business—and we need a seasoned leader to match that pace. We’re hiring a Manager II, Credit & Collections to own all credit and collections activity for our B2B Retailer & Ads Portfolio. You will directly manage a team of collectors and credit analysts—spanning both FTE and BPO resources in a remote environment—and will be responsible for driving collections performance, credit risk management, SOX compliance, and continuous process improvement. The ideal candidate is a seasoned people leader who has transformed AR operations through process discipline, technology, and cross-functional partnership, and is excited to bring that expertise to a high-growth consumer technology company.   WHAT YOU’LL COOK UP IN YOUR FIRST YEAR * A high-performing, accountable collections team. Your direct reports—FTE and BPO alike—have clear, collector-level targets, regular coaching, and performance feedback that drives measurable improvement. You’ve delivered employee performance reviews and built a team culture where development is ongoing, not annual. * A tighter, more scalable credit risk framework. New B2B retail customers are onboarded with credit reviews, credit terms and limits are established with discipline, and the team applies advanced financial statement analysis and credit process expertise—including bankruptcy knowledge—to make confident, defensible decisions that reduce exposure to delinquency and write-offs. * SOX compliance that runs like clockwork. Key controls are documented, audit activities are executed on schedule, and the function operates with the financial controllership standards expected of a public company. * Faster, cleaner AR close cycles. Monthly reporting, reconciliations, and flux analyses are delivered on time and with confidence—and leadership has the visibility they need to make informed decisions about the B2B portfolio. * Cross-functional trust built across retail, ads, and partnerships. You’ve developed strong relationships within your area of focus and demonstrated success influencing stakeholders outside it. Customer data discrepancies and contract disputes get resolved faster because you’ve invested in the partnerships that make escalation the exception, not the rule. * A collections function that’s noticeably better than when you arrived. You’ve driven enterprise-level projects and executed change management within the function—whether through automation, process redesign, or smarter use of CRM and ERP tools—leaving behind improvements the team will build on for years.   THE SECRET INGREDIENTS WE’RE LOOKING FOR You’re a seasoned people leader who has transformed AR operations through process discipline, technology, and cross-functional partnership. You don’t just manage to the numbers; you build the systems, habits, and relationships that make performance sustainable. You’re equally comfortable presenting findings to a leadership team and rolling up your sleeves to manage escalation of high-risk or delinquent accounts—including direct engagement with customers and internal stakeholders to drive resolution. MUST-HAVE PANTRY STAPLES (MINIMUM QUALIFICATIONS) * 5–8 years of experience in accounts receivable, credit, collections, or related finance operations, with at least 2–3 years in a people leadership role. * Demonstrated success managing and developing teams, including goal-setting, performance management, and employee development. * Proven ability to manage cross-functional relationships and influence stakeholders across business units. * Solid understanding of SOX key controls, audit requirements, and financial controllership standards. * Strong analytical skills, including financial statement analysis and credit risk assessment. * Experience with AR operational approvals such as credit limits, write-offs, refunds, and payment plans. * Bachelor’s degree in Finance, Accounting, Business, or a related field. OPTIONAL GARNISHES (PREFERRED QUALIFICATIONS) * Experienced people leader with a background managing FTE and BPO team structures in a remote setting. * Demonstrated success transforming AR processes, including cash applications, billing, collections, and credit. * Familiarity with key CRM and ERP tools such as Salesforce and Oracle. * Industry experience in tech, advertising, or B2B platforms in an AR leadership capacity. * Familiarity with AI and automation tools and experience applying them to AR processes. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $145,000—$153,000 USD WA $139,000—$146,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $133,000—$140,500 USD All other states $121,000—$127,500 USD